"I ordered the pad"

I ordered the pad, received it within 8 days. It helps my back relax and straighten out so I can get some sleep.
The heat feels so good.
After shoveling snow and shoveling out the chicken house I hurt. I come in and lie on the pad and it really helps.

"Very satisfied with the experience and the product"

Ordering was easy, the instrument was delivered in a very short time and I am already getting good results with the treatments. Nothing could be better.

"This should be a NEGATIVE NUMBER"

You’re lucky I’m even giving you one star. It’s not about what went wrong or what went right—because absolutely nothing went right. I’ve been waiting over 30 days for my order. I reached out immediately about the address issue, yet no one could help me. Your employees were too lazy to pull a label and fix it, and then you shipped it snail mail.

The second time, the package wasn’t deliverable—who even knows which carrier you used? Now you claim you’re shipping it a third time, yet all this time, you’ve had my money, and I have no product. Does that seem fair? No, it doesn’t.

And the worst part? I needed this for my recovery after surgery. You clearly don’t care. This hasn’t just cost me money—it’s cost me time and slowed down my healing. Shame on you for even asking for a review. I’ll be telling everyone to avoid your company like the plague.

"This is not my first purchase from…"

This is not my first purchase from Novaalab.. I just ordered last night, and an looking forward to receiving and using my new purchase.

"ordering the red light therapy wand was…"

ordering the red light therapy wand was seamless and arrived quickly

"Works as Advertised."

Your response to orders and delivery is timely. I have used two of your devices for over three months now and have noticed a positive difference with pain issues. Easy to use and safe. I have recommended your products to several friends with pain issues as a result.

"I needed a part to repair a worn cord…"

I needed a part to repair a worn cord going into the pad. They sent a replacement free of charge, but apparently NovaaLab changed the plug into the pad and that the new cord did not fit my pad. When I brought this to their attention, they sent a whole new pad. Awesome. Thanks.

"Astonishing Results! "

Incredible! I just unboxed and tried my new
Novaa Light Switch and Novoral Care Pro - Oral Care at home devices. I could feel immediate pain relief and healing sensation with the Nova Light Switch features. My knee pain issue (bone on bone) has subsided in one application literally. My knee is feeling so much better like it did 10 years ago without the injury. My dental Novoral Care Pro device is very space age and I just know I will get a better review on my next dental exam. My gums and jaw are feeling revived and circulation has increased. I decided to purchase the NovaaLab products after searching for the same devices used at a former resort spa I worked at as an Aesthetician. NovaaLab had more "all in one" features with one device as opposed to purchasing several wands. I'm glad I happened to find NovaaLab in my red light therapy search. Shipping and customer service were all 5 Stars as well! Thank you NovaaLab LLC. God Bless.

"My experience was amazing customer care."

My experience was amazing customer care.

"A product that I bought from NovaaLab…"

A product that I bought from NovaaLab last year stopped working and has since been retired from their collection. They really did everything in their power to try to solve the issue and ended up replacing my product with a comparable one. Ross made sure my requests were met. I so appreciate all their help!