"NO APPOINTS AVAILABLE THIS MONTH"

Been with these for a long while seems to be going down hill in recent months .Whats so bad is we paid for Booster vacs for life and paid up front but now all i hear when i try to book is " oh we are fully booked for this month and do not have the next months availability so call in two weeks". Really considering of just saying stick it up yours and go to a reliable vets and put it down to a bad experience.
MAYBE GET A REFUND

"Doesn’t care about animals"

Doesn’t care about animals,
only wants money. They refused to even look at a small fox with a fractured spine that I found nearby the practice. The receptionist and vet both agreed they would not help. Receptionist showed no concern or interest for an animal in terrible pain. When asked if a vet had a duty to see suffering wildlife, neither of them had a clue and just repeated that it was against their ‘policy’. Funny as I’ve been to other branches of Easipetcare that were happy to help wildlife.

Please to not give your money to this heartless and unprofessional practice.

UPDATE: While i appreciate the response from Easipetcare, i can only conclude it is written by someone with very little understanding and knowledge of animals. A competent vet has a variety of equipment (gauntlets, muzzles, safety gloves, restraints etc) that allow them to safely handle animals including wildlife. Therefore wildlife such as foxes pose no risk. To state that Easipetcare is refusing to help wildlife on safety grounds is incredibly misleading. Reputable vets will always help wildlife and as Easipetcare should be aware are obliged to at least provide pain relief to injured wildlife brought in by members of the public.

As a volunteer wildlife rescuer, I visit many vets around the area. The bad vets always use excuses such as 'safety' and 'call the RSPCA' to get out of there duty to help a suffering animal. This is usually due to financial concerns but they won't admit this. The good vets say come straight in and we'll help you however we can. Mayow vets (Sydenham), Neighbourhood Vets, or Medivet Beckenham are great nearby vets who help wildlife and don't make excuses to 'get out of it'. Please consider these excellent alternatives even if Easipetcare is cheaper. If you care about wildlife do not allow Easipetcare to treat animals this way.

"Don't use"

Terrible customer service. Don't respond to emails or call you back when requested. Just paid a debt collector what I owed, plus some, when I've been trying to pay for months, they just don't get in touch. I've got one dog and two cats - they've just lost a loyal customer that's been coming for years. Not had much in way of service over the years - they were just cheaper than my local vet (affluent area). Medication is expensive. You get what you pay for...

"Disgusting service and no answer call…"

Disgusting service and no answer call or refund.
I can't believe how difficult to book the appointment and even speak to the staff at chatham office since we paid pet health start pack (paid £100 for two kittens) then I couldn't book the appointment for 2 months since June. then I sent email and called twice ask them to refund the money, send my bank details without any refund been made and when I call, the receptionist just ask me to hold for another couple of mins then hang up on me without ask who and what's the reason for the call.... I am now wondering how can get my £100 back!

"Good service"

Good service all staff very helpful

"I’ve found easipetcare Derby great service."

I’ve found easipetcare Derby, helpful, friendly, caring and professional each time I have been. The place is always clean, staff approachable and polite, vets listen to concerns, not rushing and not trying to convince you to buy things you don’t need, I would recommend.

"Always great very friendly staff from…"

Always great very friendly staff from reception to vets ..

"Everything went as planned with Chico’s…"

Everything went as planned with Chico’s operation, no problems at all

"Great customer service"

My kitten always has a lovely experience at the vets and is relaxed and content. The nurse explained everything and answered all my questions. We are very happy with the service so far.

"Very friendly helpful staff"

Our EBT was very well looked after and he loved coming back for a check up after his op!
Everything was very well explained to us and we felt really comfortable having our dogs operation here. We come here with all our pets and will continue to do so