"Dartford"

Dartford - molly. My mum and dad brought our King Charles in on bank holiday and from the minute they walked in through the door, the staff were amazing! They knew to expect them and it was an emergency. They done everything they could to make our girl as comfortable as possible with a sheep like blanket whilst waiting for the vet, in her last moments, so she wasn’t just on the hard cold table. I can not tell you how grateful me and my parents are to the kind staff and vet during this difficult time. This has made our grieving somewhat easier knowing she was comfortable and content in the best hands. We are truly grateful x

"Money prioritises vet treatment"

Dog had swelling from an animal bite which burst phoned up got told to bring in immediately got asked if she would bite told them she would be fine if I was there as she would hold but not bite me but unable to say if she would or not be the same with steangers..lady then took dog away came back in a hurry asked to speak to me away from children, said that dog had turned blue and had collapsed and was in need of oxygen and an operation immediately and then proceeded to quiz me if I could pay for the treatment, I am normally composed but at this I questioned if dog was getting oxygen apparently nothing was being administered until I could be given an approx cost and I could cover said costs?? I repeatedly stated just deal with dog....all I got was I need to tell you how much clacking away on the computer...to generate a ball park figure of £350 having already said cost was irrelevant just treat my dog....ended up showing the receptionist my bank balance to prove I could pay....and apparently this was found to be insulting dog got brought back and I was shown the door.
.anyone going to Woodley easycare under emergency conditions let alone just normal care beware they do not care about your pet they only care that they are a 'corporation' and you can pay...
Ironically took dog to the nearest vet within winnersh pets at home dog was triaged vet was sought saw dog Woodley easycare pets phoned me to get my permission to send medical history over...and dog was treated on the spot..bill paid...however this was gunk coming out of mouth and neck of my dog who collapsed and went blue under their care, who was able to breath normally obviously money is the main priority ....and I do hope the receptionist who looked as shocked and made the promise to put it all in a report and subsequent report is made known to me as I will be removing all my animals from easycare register as of yesterday which is the grand total of 3 dogs and 2 cats...never ever I ever been quizzed about the fact if i can afford to pay for care in any situation let alone an EMERGENCY SITUATION caused by the vet team.
I will be waiting for a response and will be taking this further unless reassurances can be made that this was a one off badly handled by vet and practice...I had 2 children with me also who left shocked and upset by the incident...absolutely diabolical. We care for your pet....is a sham

"easipetcare brilliant service"

easipetcare were so kind, helpful , empathetic and professional in the way they looked after my dog Poppy when she was very poorly. She was taken care of by an exceptional vet name Slole who helped both Poppy and myself through a very worrying time. A big thank you Stole and to all the staff, they are all AMAZING.

"We have a puppy after 50 years of…"

We have a puppy after 50 years of marriage we took our first. We had all of her inoculations done by easipetcare in Chatham, based on stability we decided to take out 365 easipetcare plan. Our pup now 13 weeks old was treated for flea and tick treatment on the 24th February which came from the breeder via easipetcare.....no instructions on the box other than once a month. As her next flea treatment was due on 24th March we ordered online via the easipetcare web site 3 days prior to the 24th. We heard nothing back at all. By coincidence she was booked in on the 24th March for her Kennel Cough treatment, she was weighed etc.still nothing was said about her flea treatment. Today as I had heard nothing at all from easipetcare about the flea treatment, I emailed the branch. They now tell me that I need to take her back in to be weighed, I will need to travel 14 Miles.... Park in a very bad spot further cost JUST BECAUSE NOTHING IS SAID AND NO ACTION TAKEN BY EASIPETCARE CHATHAM. This is not a good use of my time, not a good use of the vet and no good for the environment....I am paying a monthly charge for help with managing my dogs care through 365Easipetcare.....why has this happened and who else has considered 365 Care? BE VERY CAREFUL YOU AND YOUR PET COULD BE LET DOWN!

"I havd already left a review on a…"

I havd already left a review on a different platform, but having come across some negative/ one star reviews I feel the need to share how pleased I was during my life with my dog Mimi in the hands of the staff at Easypetcare in Derby. All reception staff are courteous, considerate and clearly love the pets they deal with. I am so sorry for those whose pets experienced , at this surgery, pain or worse, but I cannot speak highly enough of the staff who dealt with me. There are , these days, exceptional pressures on everyone, but I can highly recommend the Derby crew to anyone. Mo

"Excellent service"

Thank you so much for looking after my puppy the other day staff and vet was amazing I can not thank you all enough great work easypet care Kettering

"Been charged £192.96 for a consultation…"

Been charged £192.96 for a consultation and tablets for a dog. Upon searching the net when I returned home the two tablets I could of purchased for £20.60 but was charged 400% more at £105.30. When I called immediately after to complain there was no one available ALL MONTH as the practise manager is away. Told to email and they would get head office to immediately call to explain. Nothing heard yet, now thats a surprise. HOW CAN YOU ADVERTISE LOW COST this is very misleading advertising, when a five minute consulation is £41.66 (£500 per hour) and you have a 400% mark up on the drugs you sell. Looking at many other reviews seems Im not the only one who thinks this is a rip off. I will update once Head Office calls

"They are changing what they are selling…"

They are changing what they are selling during the plan. I have decided to a vet after a long comparison. And after I started the plan 2-3 months later they are changing the terms and conditions, And you want to cancel the plan, you need to pay for the service you bought today with a huge amount. I felt like scammed.

"Elisabetta is such a lovely and truly…"

Elisabetta is such a lovely and truly caring vet 😊

"Brilliant Practice!"

Friendly, helpful and, above all, professional. Would highly recommend this practice.