"Amazing Customer Care and low prices"

Where do I begin the Derby branch and team are amazing.
Accessing appointments, call backs, electronic prescriptions and booking confirmation. Accessibility in terms of accessing a vet over a weekend/bank holiday when my former vet was charging a premium of £150. The reception team excel in customer care and are genuinely interested and do their best to assist customers in distress which I was.
The Vet was knowledgeable, during my pets assessment which I accessed on the same day was understanding and extremely helpful advising on treatments and medication options which were a fraction of the price I had been charged by my former vet.
In particular over the counter medication costing less than £4.00 which I had been paying £50
I accessed a private Perscription on repeat at a cost of only £15, enhancing the savings I made
Private prescriptions are emailed over and the vets deal with any issues or difficulties
Every difficulty or hurdle I anticipated where non existent
WHY PAY MORE
These guys are amazing and genuinely care about the pets and their owners

"I took my dog for a consultation at the…"

I took my dog for a consultation at the woodley branch and was advised he would need a dental descale and possible tooth extraction. At the consultation I explained we had this done 2 years ago and that my dog becomes stressed at the vet. As per my last visit I was able to bring my dog in for the last surgery of the day to avoid unnecessary time for him to be in a Kennel. The vet said she understood and would write additional notes for when I book my
dog in for surgery. I walked out to reception to book my dog in and was told this wouldn’t be possible and she’d had to check and would call me back. After 2 days I had no phone call back so I chased this to be told they still don’t know.
After requesting for the vet to call me, (the same vet I had the initial consultation with) she eventually did but to be told they wouldn’t allow my dog to come in any later then 8:30am and instead can give a calming medication to be given before we come in for surgery.

I was disappointed to be told misleading information but agreed our only option was surgery and that we would have the calming medication. I paid the £470 which was half the estimation and was then advised the medication would need to be prescribed and they’d call me. After several phone calls I still don’t have the medication. Every time I call I’m told they’re short staffed and to email a complaint.

I have since decided to cancel the surgery and go elsewhere. I’m now told I have to go into the practise to obtain a refund (even though the deposit payment was taken over the phone). I’ve had no reply back to my email of complaint and to be brutally honest if they’re so short staffed I’m left Wondering do they even have enough staff on to safely perform this procedure.

"Understaffed and distracted"

A CLEARLY understaffed practice that gives the distinct feeling that it simply doesn't care and leaves you wondering if your pet is even safe in their hands.

No callbacks, no replies to emails (even after paying a large deposit towards treatment) and misleading information given.

"Awful experience with a vet there"

Definitely would never recommend again! The vet who checked my docile 14 year old cat was brutal! So rough and couldn’t care! Showed no care, compassion, empathy. Unprofessional in his checks and unprofessional in his care! I decided to leave that practice the day after my appointment as my cat started bleeding from inside the ear! The vet had used ear buds so brutally I felt sick! Normally this manipulation is done very gently if the animal is awake or more thorough if the animal is sedated (preferred option by many vets)
Reading all the reviews, many are negative in the last year or so, maybe this place need to change but this particular vet needs to start caring!

"My kitten was very ill Saturday and…"

My kitten was very ill Saturday and came about suddenly I called Saturday morning for a emergency appointment, but they turned us away saying they was to busy. The gave me no advice just to call again Monday. I called other vets but they said they are unable to do anything due to my kitten not being registered with them. It is illegal to turn away a animal if they are registered at your vets, especially in a emergency. Due to them not seeing my kitten he died later on that day in pain.

"Awful service"

Would like to say this wasn't my review , tho I do agree with it, my partner was using my name which I have had words with him about! but despite what name is used, the treatment and attitude of the vet was terrible , the staff and receptionists tho , one in particular was lovely
Awful service. Vet was not interested in my cat. Took her in because of weight loss. First thing I'd expect a vet to do was take the cats temperature but this never happened once! Prescribed drugs (cost £80) before even getting the results back! Started her on the prescription only to be later told that the diagnosis was wrong and the prescription would do nothing. I was not offered my money back. Consultation was £45 and my cat was consulted for a total of 8 minutes, which works out at £337 per hour. Disgusting money making in times of hardship and cost of living. AVOID!!!!!!!

"DO NOT USE THE CHATHAM BRANCH"

DO NOT USE THE CHATHAM BRANCH
4 weeks ago I took my dogs for annual boosters, but one dog has developed a heart murmur and it was recommended that tablets would help. Like any good owner I said yes to the vet (no mention of the cost), I went outside and paid an eye watering £93 for one months' worth of tablets only to find them not in stock. On the way home I googled the tablets to find I could order them on-line for £13 (yes £13 pound not £93 for like for like tablets). As usual you can't speak to anyone, so i drove back to ask for a refund to be told to email the practice which I've done more than once. To date I have no tablets, no prescription or returned £93. Small claims court here I come!

"Appalling service from Chatham branch"

Appalling service from Chatham branch. I received a text reminding me that my dog’s vaccination due. My dog died however over a year ago! They were made aware of this. My other dog was also due vaccination. I tried to book online but no appointment slots available! I tried ringing three times. Twice left on hold for over ten minutes and third time was cut off.
Have been with branch for six years and service was very good but this past year has been a nightmare.
My dog who died had liver cancer. Easipetcare we’re unable to get a scan for him and left outstanding for three months. Two appointments made but both cancelled as specialist not available. I had to go to emergency vet who arranged scan straight away and identified problem. I will always wonder whether the three months delay made condition untreatable.

"They left my pregnant dog with a stuck…"

They left my pregnant dog with a stuck puppy 5.5 hours telling me constantly that the surgeon was on their way. They also changed the price from 900 to 2500 even though puppies died they gave her enough sedation for a 34kg dog when she weighs just 20kg which I asked if it was the reason pup died shortly after which they told me they had been asked not to comment to me. Either left to long in the canal stuck or to much sedation either way I didn’t even get an apology, just told that the vet was not confident enough and the other one that could do this was on a delayed flight that I kept being asked to wait for. They don’t stick to prices and they don’t care told me when she was fitting and I was crying to put her to sleep as she was in distress

"Basic vet"

On Sunday 30 august we took our baby girl to Easipet Chatham as our dog became very unwell, despite the staff recognising in the waiting room she was deteriorating we were kept waiting for 45 mins. All the vet could say was how short staffed they were and how she hadn’t had a break. She said our dog was gravely Ill and then Took another 45 minutes to take bloods, we waited another 90 minutes for the results for the vet to say she should have left 40 minutes ago and the tests were normal but recommended we took our baby to the emergency vets for fluids. We arrived at the emergency vet who told us our girl was critical, bloods were abnormal, she was now not reacting, easipet had lied about the blood results and how serious the situation was. Our 12 month baby girl had to be put to sleep because she had been left too long!!! The pain we feel is immeasurable, the lack of care, compassion and accountability by Easipet is disgusting. Easipet is run by under qualified staff who can only deal with basic problems. They have only 1 vet currently who has no idea!
You killed my baby!