"The vets are very bad here wrong…"

The vets are very bad here wrong diagnosis on my dogs and very expensive I have since moved vets as these are the most expensive in the area

Vets have bad attitude and can't do alot on the premises they end up referring you to other places not a good place to go do not trust the vets and only think of the money not about the animals avoid these at all costs

"Easipetcare Streatham."

Easipetcare Streatham.
Terrible attitude, didn’t wven eant to examine my dog, she was lethargic and not eating, the vet Andrew was more interested in telling us off, asking us if we had insurance and touring for his own company. He said our dog had bad teeth, felt her stomach and said she was not in pain, less than 48 hours later my much loved 7 year old dog was dead, he also told us she was getting old, really. Jasmine the next day told us our dog was severely dehydrated and in pain, and not to give her the medication Andrew had prescribed, he had given hef a metacam injection and also an anti sickness jab, dogs should not receive metacam if they are dehydrated or have sickness, Jasmine advised us to do a bloody test, she pulled at Poppys skin and looked at her gums and said she was severely dehydrated even though I was giving her water constantly, the blood tests showed my dog had kidney failure, dogs with kidney problems should not take metcam, shame on you Andre and shame on easipetcare, my dog is now dead. I would never use this vets again, it’s a disgrace and they should be shut down, negligence, my poor dog.

"0% guarantee"

I discourage to everyone to spay her pet at this clinic, it gives 0% of guarantee if anything goes wrong because they have to close at 7.00 pm according to their procedure.

At the end of July, I left my dog in the early morning to spay her, and of course they charged me the price before I left the clinic, (£370 for a small dog). When I pick up here the surgery was fine (around 6pm). Before arriving at home, the stiches came up and my poor dog started to bleed badly, when I called them and explain the issue (around 6.30pm) the answer of the clinic was exactly that, they close at 7.00, go to a 24h vet, end of the story.

Obviously, I went to a 24h clinic, she had to spend the night there so the emergency vet could check her properly. Fortunately, she checked very well and did the stiches again. The bill was £730.

I was even more shocked not receiving a single call, email or SMS from easipet to see how my dog was, despite they knew that something wrong happened.

The formal answer for their part when we raised the problem was that they acted according to their procedure, so if you are a customer, be aware about their procedure before it is too late. It cost me more than one thousand pounds and a terrible day.

I tell everyone that I know to avoid this vet for the above reason, 0% guarantee and 0% interest on your pet.

"Collar and matching lead"

I would not recommend them. Goods not received. Disappointed..

"Disgusting & Aggressive Vet! Manhandled our cat & misleading veterinary practice!"

Mature pet cat booked in (specifically) for a blood test for over-all health check.
During consultation vet lifted cat basket up and tilted it at approx 60 degree angle, to force the cat out. I intervened and said you can lift hook ups from the sides and back to remove the top half of the pet carrier off. He aggressively refused and insisted to FORCE cat out! To then continue, to what I can only describe as roughly man handle the cat. I have never experienced a vet behave in such a manner towards our cat or any animal - simply inappropriate and aggressive manner. He then took the cat in the back for a blood test and asked us to wait in the waiting area, coming back five minutes later to say the cats far too aggressive, we will need to rebook and put her under sedation.

Firstly, if you handle an animal aggressively forcing them out of the basket and then continue to man handle them, DO NOT expect the animal to be clam!!
Secondly, the Veterinary practice was empty, I did no hear the cat scream or make a sound, as you would, and we would have heard the cat 'behave aggressively' we know our cat and know her behaviour.
Thirdly, we paid the consultation fee (under dispute) and refused to pay £45 for drops to eyes and strongly feel the practice has misled us and acted inappropriately.
Be TRANsPARENT & EXPLAIN to your customer and train your staff

Finally!
Easipetcare - Derby 'be TRANSPARENT & train your Vets to treat animals with respect, care and love. Furthermore, inform your customers beforehand of further expected charges.
We were expecting the cat to have a blood test, followed by a consultation for results. Not charged for a consultation before hand and then expected to pay. When your Vet is negligent.'

Vets and Veterinary practices should not be allowed to treat animals in such a manner and mislead customers. I will therefore be reporting this to Royal College of Veterinary Surgeons and other regulatory bodies.

"As per breed my blind/deaf Border…"

As per breed my blind/deaf Border Collie had terrible teeth, they took amazing care of her and kept me informed throughout, they really couldn't have done any better, so this ones a very well earned 5 out of 5 from me.
Prices have gone up everywhere, yes it is expensive, but worth every penny, without hesitation I would be happy to recommend this vet

"Save your money and do not go there"

Save your money and do not go to Easipetcare in Dartford!

Although the receptionists were lovely and friendly, the vets lacked professionalism and did not handle our case well. Our cat hadn't eaten for five days after a severe episode of vomiting. They did an X-ray and suggested either continuing with liquids to help his stomach or going straight to surgery as they “suspected” something in his stomach, which could be gas, a foreign object (which needs to be removed), or simply faeces but no concrete answer.

When we asked if they had done blood tests, they said no. We inquired if an ultrasound was a possibility before surgery and then they confirmed they could do one. Why didn't the doctors present us with different options before suggesting surgery? Eventually, they did the blood tests and informed us that some results were concerning. They advised monitoring him overnight at home as they don’t offer overnight stay so we had to collect him in the evening in poor condition, monitor him overnight ourselves and bring him back in the morning when they open to continue the case, most likely going straight to surgery. The bill came up to £1,500 by then and we still didn’t have an answer for what could be the issue, it was all maybe(s) and perhaps.

After another sleepless night and our cat’s declining health, we called the vet at 8 am to schedule the surgery, thinking it was our only option. Easipetcare said there were no slots available for surgeries and referred us to a pet hospital instead. At the pet hospital, the doctor examined him and determined that surgery was not necessary at this point as they suspected an infection and inflammation based on his blood test results and high temperature which was naturally affecting other organs, including the stomach. They recommended doing a localized ultrasound first and keeping him overnight for monitoring, drips, and antibiotics. The ultrasound determined pancreatitis and our cat was treated accordingly.

A few hours later, he was already better—eating, drinking, and using the bathroom.

Thinking we were about to go into surgery with Easipetcare and being charged a hefty sum for it to be in vain makes my blood boil. We will now be registering our cats in a different practice and we hope our story serves a purpose and doesn’t happen again to pet parents

"Took my little Tia to vets today for…"

Took my little Tia to vets today for her booster, as always great service great vet, all good with my dog, was just a little late 5 mins or so, see you all again, thanks again.

"Would not recommend at all spend over…"

Would not recommend at all spend over £4000 for a operation on my dog (which I don't care about the money I wanted him better) they didn't bother to phone me when he was ready to be collected they did the worse job, my chocolate Labrador came out and was only half stitched they said this was ok. He then ended up with an infection. They then put one staple in to secure the massive opening wound. We were not even aloud to say bye to our pet either as he was dragged away! We also now know from all the documentation I have requested that the man who did my dogs operation has now opened his own vets in Corby. The whole thing was just a nightmare. They also messed us around for medication and saying my dog was not on the system after spending so much money they can't find him! My pets cancer then returned and we were told by the specialist that the person who did this operation has not done it correctly and didn't do a big enough section! The sample from the man who did this operation was taken and we got the all clear but due to them doing this incorrectly as he took them from a area to shall to confirm this. 9 months later at the age of 8 we sadly had to have are dog put to sleep due to his wound weeping to the point we had to change his bandage 3 time a day! We changed to a different vet not in the area who were so much better! AVOID!!!

"Had to take my dog to Easipets in…"

Had to take my dog to Easipets in Chatham Kent today. Even though there were two emergencies and only one Vet on duty, the Receptionist Charlie kept us all informed with apologies for delay. Excellent customer service skills. All staff were friendly and efficient too.