"VERY POOR MEDICATION CHARGING"

Vets at Kettering very good with our animals however the charges for medication on flea treatment has sky rocketed and to find out I have been charged £350.00 more in practice than I could have purchased for online with a prescription and then to be told I had the option of a prescription so tough luck we don't offer refunds .
I have been with this practice a number of years and trusted them but feel completely ripped off with these medication charges. Low cost vets ...yes until you need medication or you have not subscribed to a plan so again the flee treatments are 2 to 3 times what others are charging. Thanks a lot I have learn't my lesson.

"traumatising experiance. NEVER. AGAIN. "

had an awful experiance. Took my 12 week old kitten to get a check from the vets for a second opinion due to concerns with drinking, sneezing and a little bump on her head.
we were seen by the vet named konstantin and my kitten was being brutalised and I wish I was exaggerating. he was extremely rough and careless and showed zero compassion whilst pressing hard and squeezing her bump whilst she was screaming. the WORST part was when he had to check her temperature in which he had to stick the thermometer up her bum- he had not lubricated it and had quite literally shoved it inside her with brute force which left her absolutely screaming and I cannot get the screams of her pain out of my head.
he then deducted her bump down to it being a "skull hernia" and a "fractured skull" (?) to which he then said nonchalantly "so what do u want me to do" ,COMPLETELY unprofessional. me and my sister, outstanded at his words and actions, then asked if there's anything that could potentially be done in which he came up with her needing to be sedated, shaved and x-rayed at a price of £700. he said it is "hard to tell" what is wrong with her and literally GOOGLED it in front of us because he didn't even know what he was talking about. he told us he's concerned and that if we care about her we should pay £700. absolutely ridiculous for something that is so obviously a cyst.
he then dismissed my concerns about her sneezing and lack of hydration and focused on the £700 disgnosis he made up.
these vets are extremely money hungry and have no care or regard about these poor animals health.
I then had a panic attack after leaving the room as I was in complete shock after seeing him brutalise her in such a way, and has made me afraid to ever let another vet touch her again. I am quite literally traumatised.
(the receptionists were lovely however and calmed me down)

the owner i had bought her from 2 days prior had shown me a medical report and told me she's been to 2 vets assuring that my kitten has a sebaceous cyst that has been rapidly decreasing in size and was nothing to be worried about.

never in my life have I ever seen such unprofessionalism and complete lack of compassion from a vet in my entire life.

do NOT recommend and I do not think he should be allowed near any animals and should be struck off the job. there are alot of negative reviews about konstantin specifically, says everything you need to know.

I'd like to have my £55 pounds back from my consultation. complete and utter waste of time and money and came out worse off than before.
sticking to the blue cross from now on.

"we have been coming to easypet derby for many years"

we have been coming to easypet for many years with kya and i find them very pleasant and caring . thank you pamela melnyk and familyx

"it is all about money and not whats best for the animals here"

i have had many problems with this vet with loosing animals because they refused to give anti biotic injection to just being rude to me, i was just starting to look round for a new vet anyway after the latest problem with them which was they quoted £340 pounds for a procedure my dog needed, when i dropped her of i said if there is any other problems please call me to discuss it before going a head. they called me two hours later all went well and you can fetch her in 2 hours but she had a problem so you now owe us £1641 pounds i was speechless. i told them i wasn't happy as that wasn't what was quoted and if it was going to be more they should of ask my permission before going a head. they said a manager would call me to talk about it and maybe do a payment plan. 2 weeks later no call i asked again what's happening with this manager calling me, i was told she was very busy and that she would call me soon. over a month later no call, i have had to take the dog back 3 times for infection, the wound not closing this they have charged me on top of the £1641 for . today i received a letter saying they no longer wished to treat my animals and i have two weeks notice to leave there practice. the dog is still not better, they has been navy blue cotton hanging from the wound yet meant to be dissolvable stiches. i think this practice is very unprofessional and shouldn't be in business if it doesn't no have to conduct it self and any post op problems are meant to be covered by the operation price, it is defiantly all about money and not the animals here

"Disgusting vet"

This is the email I sent them and explains what happened.


Our cat died this morning and I hold the vet we saw yesterday responsible. We brought her in as an emergency on Saturday morning because she couldn't breath properly. Vet didn't know what the problem was and was not prepared to do any blood tests, x-rays or pain relief because it was nearly closing time. He said bring her back Monday.

His excuse was he didn't want to do a blood test in case she got more stressed, absolute ********, she died a few hours later anyway. We knew by the pain she was in she wouldn't last until Monday.

Now we have to live with the guilt of knowing she died in pain because of his disgraceful treatment.

Back in 2022 we were seen by this vet when Tash was losing weight and on that occasion, we made a complaint because of his lazy uncaring attitude. We said if we was to continue using Easipetcare, we request that we see a different vet at your premises, but it was ignored and every time we came back, we was always seen by him.

Can you please pass this on to the manager and let them know I wish to have a meeting with them and I will be making a formal complaint to the Royal College Of Veterinary Surgeons and possibly legal action.

"Took care of my puppers"

Had the puppy package from here for our Pup, i hate needles so i was upset and asked to leave when she was having her injections and chip, a nurse stayed with her in my place, sooo thankful for that! Listened to my worries and how i felt and made my puppy feel at ease. Apprently she didnt even flinch! Thank you so much

"Absolutely horrified with this…"

Absolutely horrified with this vets,since head vet has gone on Matt leave the surgery has gone downhill,
I have been here for nearly 5 years, Last October, my dog ate some grass which nearly killed her.
They operated emergency, which I agreed to, £3000 it was a major op they sent her home where she rapidly went downhill, I contacted them they told me there were no vets to take her to Shinfield vets who knows she’s coming, incidentally, Shinfield vets had no idea, another thousand pound later, she finally recovered,
My recent visit was she had a small skin tag they done a biopsy. It’s come back clear but it needs to be removed. It’s now got considerably large, they gave me a price over the phone on Thursday and said to bring her in to get it removed, I contacted them today to book her in to be told there is no appointments for the foreseeable future to go and find another vets,
How can they run a system like this? Absolutely disgusting and I feel very letdown.
I also noticed that their prices have crept up,
I don’t believe it’s any longer a affordable vets,
I would say to anybody do your research first they are no longer reliable as they cannot facilitate anything more than a vaccination, seemingly,
Avoid……

"SHOCKING"

One word, SHOCKING.

"OK so I don't ever leave neg feedback…"

OK so I don't ever leave neg feedback so this is the first....we had our merlin with easipetcare for years and were always so pleased...unfortunately we lost merlin last sept and now have our new baby Milo who has been registered since Nov ...the girls on reception were absolutely lovely the last few years....couldn't do enough....so today I takes Milo in for his 10 day post castration check...there were 2 girls on reception...I have to say the last 3 times iv been in I find the girl with the long blond hair extremely rude never speaks just glares at u and I have found this like I say the last few times iv been in...very very unprofessional not a nice person at all....felicity on the other hand who dealt with some travel sick tablets wad lovely and so helpful....plus I must say the male nurse (sorry don't no name) who iv seen many times is always so so lovely and caring...but sorry easipetcare pls sort your reception staff as like I said one in particular is letting this business down !!!

"Totally incompetent"

Totally incompetent. Avoid if you love your pet!