"Rude and money grabbing with no concern for my pets weelbeing"

Upon arriving for my dogs appointment the three reception staff sat nattering away for around 6 minutes before even acknowledging me wich I found very rude and unprofesional.
Once we were seen we were charged £170 for a 2 minute consultation and 2 injections 1 being an anti biotic and the other an anti inflammatory, they also said there is another £160 to pay for some pills but when I Informed them I was unable to pay the full £230 there and then they took the medicine back and would not allow me to take it to treat my dog and pay in a few days time.

They showed no care for my pet and I left feeling they only care about the money they can take from you

"Who answers the phone"

Great vet but trying to make an appointment by phone is terrible. When I'm there the receptionists never seem to be on the phone, so who is answering the calls? Apart from that they're brilliant just the phone service let's them down

"Never again will I take any of my cats…"

Never again will I take any of my cats there, had to have our cat put to sleep, they took her away to put a cannula in her for to come back into the room so dozed up. Apparently she went on so bad she was going to kill them. My cat was the calmest thing you would of met. Why they did not come and get us to try calm her is beyond me but instead they gave her diazapam without our consent. When they put her to sleep the vet joking on looked at our cat and said Annie you were trying to kill us. Not appropriate when you have just had your pet put to sleep. Then had no time with her to be told we have other people to see. Please do not take your pets here

"I took my beautiful lab pip last week…"

I took my beautiful lab pip last week to get spayed in reading after supposed to be routine op she was so ill afterwards rang Saturday told them to contact me straight away they didn’t! I took her to emergency vet Sunday who couldn’t see what was wrong she died in my arms a day later. I phoned today to get a very rude receptionist telling me to stop with my attitude, couldn’t speak to practice manager and email. And didn’t know when she would be in touch!! My dog died after being there. No health issues at all in all of her life ! Rang twice today to be told practice manager would ring and hasn’t. I’m devastated that they have taken the life of my dog. Rang again today 12.10.23 still no response from practice manager. Will update as I go through this process so today Friday no phone call at all from them. Obviously know they have murdered my dog. Pain continues rang again just now and told manager still too busy to call!!! Monday nearly a week after they took pip life no call !!!!! Chasing every day still no one will call!! Guilty as charged

"EasiPetCare Derby has is terrible now"

EasiPetCare Derby has is terrible now! They’ve had a new intake of staff especially on reception. They’re rude, unhelpful, inexperienced and liars. I’ve been with EasiPetCare for years and the staff of last year and the years before were perfect.
I paid monthly for the 365 pet plan and get some services free and discounted I couldn’t pick up my dogs prescription due to moving home and was told on the phone by a new receptionist I can no longer pick it up because he’s not longer scheduled for flea and wormer because he should of had it already even though I told her I haven’t collected it yet because I haven’t been able to. So my dog went about 8 months without flea and worming I had to resort to buying it from pets at home. What a scam!!! When I pay over £17 a month to get this treatment. The vets are lazy don’t seem to do anything but tell you the obvious. This company has down hill I recommend going elsewhere.

"Dont use them…"

Second visit with my boy after being told he possibly had prostate cancer and tumour on brain or hyperplasia first time a course of pain relief costing me 53 pounds for tablets first time... and to be aware if things didn't improve it would be time to end his life .. second visit today to be told prostate normal size but steriods needed to reduce prostate ( contradiction) and tumour on head come back in two weeks 68 pounds for steriods explained to receptionist I was left confused by 2 different opinions and she suggested I wait unless he gets worse and ask 1 vet he saw to check and explain which would also cost me another 55 for consultation. She agreed 2 different vets at that practice had given two different diagnosis
Left confused concerned I was given the name of another vet over an hour away who saw me same day charged 55 for emergency consultation who also told me my boy doesn't have suspected prostate cancer no tumour but does have hyperplasia but is healthy and most definitely doesn't need to have his life ended , I am beyond words that I could of made a choice based on wrong information and the 2 visits cost me just short of 300 for wrong diagnosis, shame on you all my boy is home healthy happy and just a bit wonky but he is very much alive and has years left thanks to a vet who put animals before money

"Kitten packs were purchased in July and…"

Kitten packs were purchased in July and a deposit made. However, at checkout the prices had increased and they expected an additional £40. When you put a deposit down for a care package, the price should be held, and not incurring the new additional cost at checkout. You don't put a deposit down for a car, and turn up to collect to be charged more. There was no contact made to let us know of the increase. Our original price was honoured after a reluctant phone call to a superior.

No info on how to change the microchip or what website to even log on to. Conflicting information from the receptionist and the two vet nurses on the desk, with less than desirable attitudes. Have moved all my pets to another vets due to incompetence.

"what an absolute con of a company"

what an absolute con of a company you are. today is the second time i have booked animals in with you and at check out you increase your price. i have paid deposit, agreed a price and been in contact to at no point have you mentioned a price increase. this is disgusting behaviour and tonight it is like being held to ransom

"Awful uncaring attitude - Avoid"

I really didn't want to give give any stars! We have had several cats registered and treated with these vets and apart from one minor niggle which we did complain about we were satisfied. However that all changed last Friday, our youngest cat fell ill and deteriorated fast, because we hadn't registered her they were not interested in seeing her, they (a vet, not a receptionist) didn't even look at her. Consequently, we couldn't get her in at another vet until Monday morning, she was in such a state that the vet who saw her was shocked, and blood tests told us she had renal failure, how could you, Easipetcare let a small cat suffer? You didn't even look at her. We will not be bringing any of our other cats back for treatment here, what's more, we have heard similar stories from friends who have been let down. We have now found a lovely Veterinary practice elsewhere and all our cats are now registered with them.

"Unfortunately they do not follow basic…"

Unfortunately they do not follow basic rules and guidelines, nor do they carry out basic safety checks to ensure that serious and fatal irreversible errors do not happen.

When this is pointed out to them, and after it has cost an innocent pet's life, they do not appear to give any tosses whatsoever about this, which is also deeply worrying.

Subsequently I could not recommend them to anyone.