"A VET that has NO VETS to treat your Pet ? "

Take forever to answer phone, Staff are not caring, last time i rang i was told to take my dog to a vets in Reading ? WHY we have NO VETS. Paid for booster for life ( but no vets , Paying monthly for other services cant get appointment NO VETS, now going to look into legal advice if entitled to money back and move to another vets.

"They are cheaper but they are not- yes…"

They say They are cheaper but they are not- my consultation now is more expensive than other vets, two year ago they were cheaper but have since really increased the prices, also they over charge the prescription costs. It cost me £65 for 21 tablets of Apoquel, yes they are expensive but i can get them online for under a £1 a tablet, which would have just cost £21, so you can clearly see the difference in price hike, a whole box of 100 would have cost £90 such a rip off! Will be looking at other vets

"Thankyou"

Would like to pass on heartfelt thanks for the care you gave my boy Charlie on his final day. It’s been a heartbreaking time for the family but the thoughtful card and paw prints meant so much . I know he wasn’t the easiest and I apologise for the trouble he gave 😒but he was very much loved . He arrived back home today which definitely brought a tear to my eye but I can’t Thankyou enough .

"Filthy- rude- incompetent"

Where do I even begin with this place…. Do I begin with consultation for my cat that they insisted took place in the car? The ever-amounting vets bills when nothing is wrong with him? The unnecessary tests? The appalling attitude of the receptionists, who make you feel like a piece of muck on their shoe?

I had three separate phone calls with this joke of a place regarding vaccinations for my puppy. They gave me conflicting advice on each call and proceeded to book him in anyway, only for me to arrive all the way from Bedford for them to turn me away at my time of appointment. Couldn’t get past the receptionist, who is probably the most condescending person I’ve ever met, who refused to let me speak to a vet. But don’t worry, they gave my puppy a complimentary treat for his troubles, that he couldn’t eat, given that he is the size of a chicken nugget and this treat was clearly for a large, adult dog.

I have deregistered all my pets from this place, which is probably for the best as it is so filthy, even I get the poops when I leave. Although this will come as no shock to the odious receptionist who repeatedly told me “well you can always take your pets somewhere else” and slated advice given by another local vet.

Avoid this place, unless you enjoy being ripped off, belittled and leaving with blood or faeces on your shoes.

"Misdiagnosed for years."

Years of misdiagnosis which led to huge surgery and recovery which if done one of the many times I took her in the two years prior would have been a lot less intense, not to mention costly. I even asked once if she should have an x-ray to be sure and was told no. The surgeon even confirmed this was building up for years. Post op care and advice was awful. Now moved to Harrison vets who are superior in every way and cheaper.

"Pet steps"

Wasnt sure what product would be like. Arrived just after time stated by courier. Easy to assemble. Well worth the buy. Our Chihuahua has gotten the hang of it after a few times encouragement with treats on the steps. It is easier for us so we dont need to keep lifting him up onto the windowsill.

"Wrong diagnosis twice , the cat wasn’t pregnant!"

We took a stray cat to Easipet to see if she was pregnant , first visit was 9/10/2023 told she was had 2-3weeks to go , we waited no kittens .Took her back on 23/11/2023 told she was DEFINITELY pregnant but the scanner was broken , she had a about a week to go still no kittens . Today (20/12/23) we took the cat to a different vets , it’s doubtful she was ever pregnant, no signs of giving birth ( the cat wasn’t allowed outside )
I’m so disgusted with Easipet , the money wasted on poor diagnosis that I’m cancelling my dogs 365 plan and moving to a different vet that I feel I can trust . I would say to anyone give them a wide berth and use a different vet practice

"ery u derstanding, helpful and compassionate"

Thank you for your care and understanding a d compassion, We're absolutely heartbroken and devastated over the loss of our boy Loki aka Bear, but the way you've always treated him, the understanding and compassion I will never forget and will always be praising and using your services. Now just can't wait to get our boy home where he belongs. Both us and his big brother and sisters will miss him, but he'll forever be in our hearts. Again thank you to everyone

"No vet on duty at 4pm"

I've always been happy with the care my dogs received at Easipetcare, until yesterday. My dog became very unwell over the course of yesterday, and the phone message states, in an emergency, come straight down. I was at work, it was late afternoon and I called them to warn we would be on our way shortly to be told the vet had gone home. This was well before the practice closed, at 6pm. Had I gone straight down with my dog, they wouldn't have been able to help. I ended up ringing another local vet who went above and beyond to help us yesterday. I think if a phone message instructs you to come straight down with your pet, in an emergency, there should be a vet on duty at the practice until close of business .

"Paying in advance doesn't pay"

When you're buying and paying for their pack services online, no one tells you about the waiting times. You figure it out later when you're trying to book an appointment. 1 month waiting for a cat jab appointment, to be told 1 day before that there's a nationwide shortage. That shortage is not recent. So if they don't have enough product, they should warn before accepting new registrations. Get old of the stock they have. After the cancelation it has passed over a month. Waiting 2 months for a jab. And the waiting will be longer.. The money off course is on their side. The online pack is still available to buy even though they know there's no vaccines... Scam... They book the appointment to cancel it one day before. Knowing already there's a shortage. Also waiting 1 month for a neutering. No one updates you. You have to keep ringing if you want to.