"great service from HERBERT WOODS"

went on holiday on golden light for 11 days unfortunatly only lasted two days due to wifes becoming ill(not covid) when we got home recieved a phone call from herbert woods who refunded the bulk of the cost as a goodwill gesture not many companys would do this after all the business that was lost recently booked again for next year well done HW

"Highly recommended"

Had to cancel our planned trip on the Broads due to covid, Herbert Woods have been amazing thank you

"Got a boat out over a long weekend and…"

Got a boat out over a long weekend and HW were great at providing a lovely boat and provide all of the help we needed to get started. Super fun weekend

"Marsh View peaceful and relaxing"

Stayed in one of Herbert Woods cottages, Marsh View, for two weeks. We had a great experience from checking in to checking out. All the staff were friendly, knowledgeable and extremely helpful, nothing was too much trouble.
We had a couple of slight glitches that were resolved immediately to our satisfaction.
I highly recommend Marsh View, it was clean, well equipped and very comfortable with everything you need for a relaxing break. The beds were the most comfortable we've ever encountered at a holiday rental.
The cottage, although located on the edge of the yard is very peaceful and looks out over the marshes where we spotted deer grazing.
We enjoyed it so much we've already booked for next year.

"A disaster of a holiday."

We went on lime light on the 19th march 2020 and I must say I would never.go on a boat again from this boat yard ever again. From day 1 there was problems with the boat. The first one was that the speedometer didn’t work at all so we could have had several large fines. When we called the engineer out he came and told us that it was due to 2 magnets being stuck together and just to look at the revs to gage how fast we were going. The rest of the problems are as follows:: from day 1 the toilet at the front of the boat leaked and therefore was not useable, and to use the toilet at the back of the boat you had to clime on to it as it was nearly 3 feet off the floor. The windows at the side of the boat in the main galley didn’t go up to the sides of the boat so you had a 2/3 cm gap at either side of the boat for the wind and rain to come in which meant the boat was very cold indeed. The heating on the boat was useless and didn’t keep the boat warm at all and after having it turned off for half an hour the boat was like a fridge, also when we went under a small bridge we had to lower the roof of the boat and wen we did this the wind screen fell off in to the seating area of the boat due to having some rivits missing, thankfully no one was sat where it landed other wise they could have been badly injured. On the 23rd of March 2020 we just received a text saying we need to go home as the boat yard was shutting down due to COVID. Wen we rang them to find out what to do with the boat we was just told to more it up at the boat yard. When we arrived at the boat yard the current was so strong we could not get in to more up. When we rang the boat yard to let them know we were struggling due to the current they just said to more it up at the grass area outside the boat yard, no one came out to help us at all which was disgusting to say the least as they knew that one of us on the boat was registered blind so there was only 2 people who could more the boat up when we could have done with an extra pare of hands to more the boat up. We only received a refund for the fuel we didn’t use and got nothing else off them for having our holiday cut short as we had only been on the boat 3 and a half days instead of the full week. So yes I would never go on a boat from them ever again.

"Fuel record.....do we trust Herbert Woods?"

There seems to be a lot of mixed reviews for Herbert Woods and I have to say that four years ago we had a fantastic holiday with them but unfortunately we took a short break with them in early October this year and things have certainly changed. There is a definite lack of customer care from the boatyard staff - engineers etc. Our boat Delight 2 was ok, didn't expect 4 star on a well used boat and could put up with the few things not right. However we did report the stop, start not working correctly and haven't even had a reply to confirm it has been dealt with.
We like to trust people but we certainly did not like that they take £150.00 up front from you for the fuel and then you do not get to see how much you have used? They email you a few days later telling you how much they'll refund! No picture of the numbers recorded? Nothing stating the litres used etc? We did not expect to use £40.00 in two days?!!! Trust .....I don't think so. We won't be booking with them again.

"We have just had 4 days on Sovereign…"

We have just had 4 days on Sovereign Light what a fabulous time ,glorious weather ,plenty of fishing for my son and his friend.The boat was well equipped with everything you need for a great holiday.Just one fault the curtains didnt fit well and let in a lot of light as with the windscreen there was no covering /curtains, otherwise a great time. Sept 2020

"Just had another 10 day boating holiday…"

Just had another 10 day boating holiday with Herbert Woods on Shimmering Light.We have had this boat/boats Shimmering Light 1 or 2 for the last 16 years and accept through constant use that problems can occur.We in the past have had problems but have always received expert, prompt,efficient attention.It is a mechanical thing after all.26 years we have [despite a 7 hour drive]each way visited the broads and have found Herbert Woods to be the most efficient operator,so much so we have already booked for next year.This holiday for my wife and myself,is absolutely ideal,despite our ages 74/68 yo.God willing we will continue our boating holidays with Herbert Woods for as long as we are able to.I just cannot recommend it or them enough.

"Booked Amethyst Light 2 for a short 4…"

Booked Amethyst Light 2 for a short 4 Day break this month set 2018 , boat was ready on arrival although we booked in an hour early , pleasant staff on reception and collection point , we where shown over our boat by a very pleasant young man who took us out on the trial run in the boat he could not have been more pleasant and helpful he deserves ver high praise , the boat was clean and very well equipped with a superb range of cooking utensils and crockery could not be faulted the only thing that we had problems with was the canopy lights which we could not get to stay on without continually adjusting the canopy closing system also one of the three toilets did not flush very well so we ended up just using the other 2 toilets , the boat was easy to handle although we had some very strong winds during our holiday .This is the second time we have booked a boat through Herbert Woods and we would book again but would like a boat with electric winch for the anchor and electric flush for the toilets.overall we had a super holliday .
RA Leighton.

"Glistening Light 3"

We booked relatively late so 'Glistening Light 3' was the only boat left that would accommodate our party of 6. I was a little worried based on other reviews that the boat would be crummy...but I relaxed when we got there. Yes she was a bit tired and in need of some tlc in places; yes there was some condensation in the morning (I guess you expect that in late summer with cool evenings); and yes there was a bit of 'eau de diesel' after a day's sailing! But to offset that, the boat was clean and tidy, all the essentials worked and Glistening Light gave us a great way to experience a beautiful part of East Anglia. The Herbert Woods employees were always helpful and although a bit slow sorting things out on return I would definitely return and use Herbert Woods again.