"Incredibly helpful"

Friendly, professional and nothing was too much trouble. We arrived 15 minutes before the boatyard closed on a Saturday evening in pouring rain and the Herbert Woods staff were still waiting for us, ready to give up a bit of their Saturday evening to supply us with our equipment, boat and first-timers' tutorial. Really impressed and will definitely be back!

"Very helpful"

Staff are very helpful. Boat was clean.
The whole process of collecting boat at the beginning of holiday and dropping it off at the end was very easy.

"Over- rated boat, under-rated staff...brill people boat not up to standard.."

The boat Starlight 3, was from the Elite range - but not so Elite.
Leaking sink, one toilet didn't work properly, hot tap in bathroom 2 not working plus other minor issues.
Woodwork needed a refurb/revarnish in cabin, upholstery not so clean.

However staff at the site really, really brilliant people all the way.
Have not decided whether I would hire a boat from this company again.

""We looked for a different break,from the norm,..and we found it,a refreshing,change."

"Great stuff,..good old fashioned customer service,...we loved it,from booking in,..to booking out,...we will return,..and we have suggested it to our friends,who have taken a keen,interest,,...I cant think of a remark to make against our lovely,break,...a pat on the back,for all the staff,who we came into contact with,......!"

"Amazing Company"

Booking was fast and easy, everyone I delt with was friendly, helpful and profesional. So much infact that I booked another holiday with them when I returned from my first every holiday with them.

"feel part of the herbert woods family"

We are always made to feel so welcome, the boats are clean, well equipped and there is a boat suitable for every need. From check-in to check-out, nothing is too much trouble, we have been going back for ten years and really look forward to our next visit.

"GOOD FIRM, NICE BOAT, POOR INSTRUCTION"

We enjoyed our week on the northern Broads very much , in spite of some atrocious weather. The reception was friendly and efficient, and the boat was fine, though it would have been helpful to have had fuel, water and effluent tank gauges. Our main problem was the inadequacy of the handover instruction. We were taken through the main points very quickly, and then had a trial run down the river from the boatyard and back. We quickly learnt the technique of steering in a straight line, but that was about it as far as practical instruction was concerned. For the last part of the return trip, the instructor took over the steering and mooring while we completed the paperwork. It was only when we came to moor ourselves on the first night in a torrential downpour and howling gale that we realised that we had had no hands on instruction in mooring techniques. Luckily, we were rescued then and on the second night by other boaters, but worries about our mooring abilities cast a stressful shadow over the first two days of the holiday. Eventually, we discovered that the key section of the skipper's manual was, surprisingly, the one on turning the boat in a narrow channel. After that all was well - approach slowly against the current, tie up bow first, and then - crucially and counter-intuitively - bring the stern in by turning the wheel hard over away from the shore and putting the engine into forward. Life would have been so much more pleasant if all that had been explained fully during handover, and we had been allowed a couple of practices before setting off on our own. It would also have been helpful if the skipper's manual had been available to read online before collecting the boat.

With that reservation, we sere very happy with the service provided by Herbert Woods, and would certainly consider using therm again for a future holiday on the Broads.

"Swan Light was a Delight !"

From the moment we arrived at Broads Haven we were impressed by the friendliness and efficiency of all Herbert Woods staff. Our boat, Swan Light, was spacious, clean, well equipped and met all our expectations, the handover was also informative. This was our eighth boating holiday on the broads, but our first with Herbert Woods, who on this experience are much more customer orientated than other boatyards, for example the informative skipper's manual and broads map which was provided free of charge. The holiday itself was a delight and even a fault with a toilet was attended to quickly and efficiently by Bill, your call-out engineer. Overall we were very impressed with the whole service provided.

"A fantastic experience, we were all first timer on the broads, we all had great holiday."

Herbert's boat yard was clean and tidy and all the staff was helpful on arrival, they looked after our bags prior to taking over the boat.
Crusading light 1 was our boat, it was old and a bit scruffy inside but it never let us down during our week and was full of everything you could want. And only after seeing what you get up to on the water do you then realise that an old boat fits the bill just right.
Overall it was excellent and I am looking forward to going again.

The only negative was the Internet you are required to pay for £6 for 90 minutes or £10 for 24hours. In this day and age Internet should be a free service at the boat yard At least.

"Top boat lots of niggles"

Royale light was fine, but the amount of snags was out of proportion . Starting at the stern,the rear door was extremely difficult to open and close. The door itself looks out of place on such a white boat,and actually looks cheap.Inside the rear cabin ensuite there is no drain in the floor,so water collects in the lowest point in the floor. The positioning of the sink could only be designed by a purblind idiot,how are you supposed to wash your face when the sink is under a shelf! The door to the bathroom was warped,or the frame was and was almost impossible to close with any lack of considerable force. The rest of the boat was what I would expect of a boat at this price. Nice holiday let down by the rear cabin,on which the whole crew(all experienced sailors) totally agreed upon.