"Gazebo received was not as described"

Gazebo received was not of the quality described. No reinforcements at the Contact points between frame and tarpaulin down the sides "with hard-wearing protective pads" as claimed. No response to 2 emails sent to Service department.
30.8.23 - 4 weeks later. Was asked to send photos of faulty canopy, we did, no reply, sent chaser - no reply. Then requested Return details. No reply. Now having to contact Trading Standards. Appalling Service.

"Fantastic quality of tent"

Fantastic quality of tent, good instructions, only issue was I did not receive a call/txt to say delivery was due, or delivered. Normally not a problem, but for parcels this size, should be part of the delivery process.

"very good service"

very good service

"Excellent company."

Excellent company.
We have had the 3m x 4m Gazebo for 4 years and unfortunately it got damaged due to a freak storm in July.
They were absolutely fantastic in arranging and shipping some replacement parts.
Excellent customer service, thankyou

"Very efficient delivery and ordering"

Very efficient delivery and ordering

"Great customer support"

Great customer support.
Very knowledgeable and helpful.
Rapid delivery with tracking.

"Good service let down by delivery"

Great product and a small issue resolved promptly and satisfactory by Jacob

"Quick delivery, really good quality marquee"

Ordering from House of Tents was really quick and easy. Delivery was really quick, communication great and the marquee I bought is really good quality. Would definitely recommend to friends and family

"Damaged packages, poor packing and/or poor handling?"

Waited in 3 days for it to be delivered and when it arrived packages looked like they had been kicked all the way from Germany. Parts likely to be damaged and not sure if all there as could have fallen out in transit.

Better packaging required and better delivery company that delivers first time not 3rd time AND could be responsible for some of the damage.

"Avoid Avoid Avoid !!!…"

I never leave reviews but this company is an absolute disgrace!! I purchased an 8x4m marquee that cost me £850 only to find that there was 3 poles missing when I went to put it up.We had bought the marquee for our daughters 21st party but never got to use it because of the missing poles.I emailed house of tents and got an automated response,emailed another 3 times about the missing parts with no reply,rang them got put on hold and call was ended by them.I understand that parts are sometimes missing,it wasn’t that that annoyed me it was the total lack of customer support by this cowboy company.Still no parts and no reply from them over 2 weeks later,I may as well of thrown £850 away.Avoid at all costs