"4 x 3 tent"

bought a tend, extremely happy with the customer service and the product which was a 4 x tent that accommodated all my stuff during a relocation. It was much more cost effective and easier to set up that traditional alternatives.

"Good quality and service"

Very good communication with the company before and after purchase and speedy delivery from Germany of the 5x6 Premium PVC marquee. Although not yet erected, the frame looks very strong and well designed and the PVC material is not flimsy and should stand up to the worst the British summer can throw at it.
So pleased I have ordered a second one 5x5 to attach to it.

"3x6m Partytent, ECONOMY PVC 500 g/m2"

I ordered the marquee via the website on the 20th, received email confirmation the same day and shipping tracking numbers on the 21st with the marquee arriving of the 23rd via UPS. This is an excellent service shipping from Germany to the UK.

The marquee itself is well packaged arriving in the three boxes (one for the poles, a second for the connectors and the third with the sidewalls and roof).

I watched the online videos available on the House Of Tents website which made the construction very simple including the tip of constructing the roof section and installing the roof cover prior to installing the 8 legs.

The poles are connected using bolts (with hex key) and wing nuts which make for speedy fitting. I have bolted the legs to decking (with timber bracing beneath) and along with the guy ropes make for a sturdy tent.

The PVC material is very good.

I found some defects with a sidewall and the roof. After sending an email including photographs (as per the confirmation email), customer support (Wencke ) replied with the goodwill offering of replacement roof and sidewall. These arrived within 3 days.

Overall, the quality of the party tent is great, and the level of customer service is second to none.

"Weather related leak issue."

After having a weather related problem with our tent gutter leaking after a few months use, we inquired if this could be considered a warranty issue. The supplier sensibly asked for a short video of the problem and then without question agreed to replace the gutter without admission of guilt. This was hoped for but not expected. Because of their decision, we consider them a good and caring supplier who puts their customers ahead of themselves, something which a rarely seen these days. We are indebted to their consideration and would have no hesitation in recommending, not only their after sales customer services which was polite and prompt, but their base product which for us was a 18M x 6M quality catering marquee. Thank you House of Tents.

"Avoid"

Avoid. Ordered a very expensive Marquee. It has just arrived with all of the boxes broken open and poles dented - except for one box which is missing!! Avoid this company. They appear professional but their customer services is non-existent. I have had to ask them to come and collect it and I'll order elsewhere. They are very clever with the marketing but you would be really shocked to see the condition of the delivery I received today.

"We ordered a marquee 5 x 8 for my sons …"

We ordered a marquee 5 x 8 for my sons birthday party. which was on sunday 6th Aug 2017
on Saturday we start assembling the marquee and found four major parts were missing. when we rang customer services we been assured some will ring us as they open till 6 pm . we made 3 phone calls and every time same assurance was given. it was stressful time for us. we even requested that we are willing to drive to their despatch warehouse to collect missing parts. when we rang the customer services at 5:45 said that their office will be closed in 15 min time you have to ring back on Monday . we were so annoyed as on first instance they should send us all the parts and second if they could not resolve the issue they should honestly tell us that they ca not do any thing.
at the last minute we end up hiring a marquee at double the market price because of the short notice.
After all this chase we also found out that company is based in Germany and they have a 3rd party call centre who can only answer the phone but cannot do much.
we strongly recommend not to use above company .
few other issues :- all the parts were not numbered and the side panels are not the same thickness 500 as they are advertising.