"Got what I wanted"

Purchased a good quality waterproof marquee from House of Tents in which I’ve had no problems with so far. Prompt delivery and decent prices, happy with my purchase.

"wonderful experience"

ordered a marquee expecting it to be really difficult to put together, only took myself and my partner. The one time I had to contact than the customer service was absolutely outstanding and I would come back to this company again.

"Overall excellent product."

I purchased the Garden Gazebo Hardtop Sunset Deluxe loft grey, 3x3m. I was able to e mail before purchase to ask some questiosn and these were answered by e mail to my satisfaction so I made the order.

The package arrived in the time specified, though the extra net curtains were not included. I contacted the seller and they advised the item was out of stock and would follow.

The product is good quality overall. Construction from flat pack was hampered by some of the extrusions having very slight imperfactions. Once these were identified they could be mitigated by brute force (opening up the slot into which the polycarbonate slides where it was too narrow, and cutting the reinforcing ribs of the polycarbonate with a garden scissors to faciliate the polycarbonate sliding into the extrusion slot if the extrusion was slightly rotated)

I had some difficulty getting the very last polycarbonate sheet to fit and had to cut half an inch off it.

Once constructed this is a high quality gazebo and looks good, I anticipate it will last for many years.

Though I was able to put the gazebo together mostly by myself it will be a lot easier and quicker with two people and two step ladders.

"Great! I was nervous when I saw some other…"

I was nervous when I saw some other reviews. I have found the support from the German team impeccable. These are difficult times.. we are really pleased with the tent and when I had difficulties with the ordering process the team were unfailingly polite, patient and helpful.

"Shocking product and customer service. Very distressing experience."

With government restrictions on meeting inside, my husband and I decided the only way we would be able to spend quality time with our parents was to invest in a gazebo. We searched around and chose one from House of Tents - it was more expensive than others we saw online (£419.99) but we thought by spending extra, we would receive a higher quality product. How wrong we were and what a nightmare it has been since.

The product arrived and we put it up. All seemed relatively straightforward. We called our kids to come and have a look and as the four of us stood under the gazebo for the first time, we suddenly heard a huge crack. We all ran out screaming - it was so loud I thought the whole structure was going to collapse. When we went to investigate, we discovered one part of the frame had literally snapped in half. We were absolutely appalled but equally grateful that no one had been hurt.

So then began the attempts to get a refund from the company. The problem was we couldn’t even get a response from the company. We tried phone calls, emails, even messaging on their social media channels. Finally, we sent a message saying we were taking the issue to Trading Standards...and lo and behold we got a response. And the response was shocking. We were informed that ‘if there was a slight wind or similar, it can happen because of the pressure that the part gets broken’ and that any weather related damage is not under warranty. Firstly, we had never suggested it was weather related damage. The frame snapped with no undue pressure on it. But secondly and far more importantly, they are selling a product which they advertise as being suitable for outdoor use but then state themselves that it can’t even withstand the lightest wind. How is that possibly ‘fit for purpose.’

Unfortunately, we are getting absolutely nowhere with the company. They refuse to give us a refund. And we feel incredibly bruised by this entire experience. We are looking at losing a lot of money and we just hope that others heed our warning and thus avoid experiencing similar distress in the future.

"Excellent marquees"

Excellent marquees - easy to erect (two people) - does the job. Will look forward to seeing how it fares over the winter in a Midlands garden! A small issue relating to a ground bar we purchased at the same time was very quickly resolved, customer service was excellent and next day delivery for replacement part. Definitely recommend!

"Fantastic service"

Ordered delivery within time frame stated could not be pleased with marquee excellent quality I am absolutely delighted

"Got a storage tent and it was delivered…"

Got a storage tent and it was delivered fast. Price was good too and managed to have it delivered to the building site.

"I had bought a garden gazebo which we…"

I had bought a garden gazebo which we were very happy with, a replacement roof canopy was required due to a small tear a few months after the purchase, this has been dealt with very quickly by julianne who works for the company, I am very impressed with the level of customer service and would highly recommend both house of tents and TOOLPORT

"Happy with overall experience"

Happy with overall experience. I bought small garden gazebo from them, every thing went smooth from payment to delivery. Liked my tent. Recommended!