"Very disappointed with the company"

The tent arrived in reasonable time.
However the construction was really difficult and time consuming, nothing like the 2 man 2 hours, more like 2 man 2 days!
We finally finished it but now after only a month one of the curtain zips is faulty and won’t open.
The number you can call either cut you off or say that you are calling outside working house when you are not.
I would be very cautious before purchasing

"Please do not use this company"

Please do not use this company. I too purchased a 3m x 6m pop gazebo that arrived within two days to the UK but badly damaged and unable to use. The top posts were all bent and the middle leg snapped. Shame as the product would have been great.

I emailed with photos on the day of delivery and have emailed several times and still no response. When you try phoning you simply get through to a full mailbox message. Shocking customer service.

"I placed an order"

I placed an order, the item wasn’t in stock. Therefore they emailed me straight away and gave me a full refund and apologised.
A great company

"If I could give a minus rating I would"

If I could give a minus rating I would. Like everyone else no response to emails and phone messages. Cancelled my order with them on 4th June as they couldn’t deliver in time and bought one locally. I gave an email from them confirming cancellation and promised refund. They sent out a gazebo on 13th July despite the order being cancelled now they won’t refund until they get the goods back but they still haven’t sent a return label and they still have my money from 30th May. The worst customer service I have ever experienced. Wish I had read the reviews first. Do not use this company.

"Ordered a Marquee about a month ago"

Ordered a Marquee about a month ago, all seemed well but carrier damaged and lost some parts, not House of Tents fault but it was their carrier. Had an email reply saying they would sort it out 4 weeks ago but then nothing, they won't answer or return calls or emails so have put purchase into dispute with card company.
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They have now sorted their service department, and parts receive. Marquee is good quality.

"Good product - horrific communication"

The quality of the gazebo is extremely good, it arrived slightly later than planned (3 days) but all parts were there and it took the exact amount of time and people that was suggested on the website. It is of high quality, and the additional straps worked very well in a recent storm of 40mph winds that have lasted for the last 2 days.

"Avoid until their customer service improves"

Gazebo arrived on schedule. Canopy had damage, sides missing window toggle. Reported this to the company via their contact form, several days later received confirmation of my submission... nothing since three weeks on despite chasing twice. I truly wish I could give a better rating but customer service matters. I am just sorry I made a follow up order. I would advise that folks avoid for now.

"6m x 3m Pop-Up-Gazebo"

Ordered a 6x3m blue pop-up-gazebo. Delivery period was very good. Easy to build and delighted with weight and quality of the product. Love it!

"Product arrived damaged. No customer service"

Product arrived damaged. Been trying to contact for over a week to resolve issues. Aftersales service is non existent. Won't reply to emails. Don't answer the phone and not ability to leave voicemail. Bought this for my wedding and can't use it. Waste of time and money. Full refund requested.

"Ordered an 8x3m marque online on…"

Ordered an 8x3m marque online on Monday,it arrived two days later from Germany. It took about 4 hours to erect,very please with quality and speed of delivery.W.E.Green