"Just received the 4mx3m sunset deluxe …"

Just received the 4mx3m sunset deluxe gazebo, and finished constructing very happy. I agree with previous comments about the shipping slightly longer but it does say this when you place the order. All parts arrived, quality is better than i thought it would be. Just 2 points for me 1 is they are slow to communicate to emails and point 2 the construction time of 4hrs for 2 people is achievable if all you do all day is build these gazebo, reality is at least 7 to 8hrs the roof was a little fiddly but when fitted is solid. Top tip whatch the video that shows construction it helps more than the instructions i found. All in all great

"well i would first like to say that the…"

well i would first like to say that the sunset deluxe 3mx3m that i ordered on the 19th june arrived last week .we received an email to state it had been shipped the next day so we were probably looking at a delivery date about 26th to 29th going on the information we were given.we received it on the 8th July .I have now constructed the gazebo and it is very well made .it was packaged very well and was delivered by a uk based firm that were happy to help get it to the house .NOW I SEE THAT THERE HAVE BEEN A LOT OF COMPLAINTS REGARDING CUSTOMER SERVICE. I did have some email chat to find out the progress of shipment and was always answered and reassured what was happening. i think the problem is when it lands in the uk .its probably in a back log in a warehouse so longer delivery times.i do agree that there should be a better way of communicating but in these present times it is probably a bit more long winded .

"AVOID! - Very poor after sales service"

Very poor after sales service. Advised delivery of 6m x 10m Marquee would be Monday 6th. Only part delivery arrived. No one answering phone to advise. Automated email advised would repsond within 48 hours. Tuesday 7th recieved further part delivery, but critical items still outstanding. UPS advised missing a box and it 'may' arrive Wednesday. Wednesday no delivery and no repsonse to email. Telephone advising 'out of business hours' despite being 1pm in the afternoon. I have a 'part marquee' that I can't install and can't speak to anyone at House of Tents. Shockingly poor service in this day and age. Will avoid at all costs in the future and advise anyone to do likewise.

"House of Tents : Customer Care ???"

Update 15/6/23

Had a request to provide more information ? This complaint was raised in 2020, its closed .

4 star is for the German Team, no stars for uk team.

However l did have issues recently.
I have had an issue getting any response from the UK team, tried unsuccessfully for many days, in the end l spoke to a very helpful person in Germany who answered all my questions, very professional , cannot say anything positive about the UK team.




Update 10/7/20
After many attempts at trying to contact the UK numbers for House of Tents, I tried Tool Stop, and had an immediate response from two Gents: Andreas and Ismail, both very helpful and keen to resolve my problem, these guys were in Germany.

Upshot is replacement item for Gazebo has been shipped, still nothing coming back from the UK bunch, and they say they will respond in two days.

I will post a separate rating for Toolstop, but House of Tents are not rated here.

I Purchased a Gazebo from House of Tents recently, initially the ordering element of the product was easy, it always is when theres money involved !.
The product arrived on time from Germany via UPS. It all seemed to be seamless, until that is when I found a problem with the assembly, one of the main posts was not aligning with the frame, I could not complete the assembly.

So, Ive called numerous times , finding the telephony system continually busy, with Agents never available, but requested to leave a message or to call back later, then the line went dead. No option to leave a message.

Ive now sent a handful of emails with pictures of my problem, a week later there has still been no response, I have a half built Gazebo and getting very annoyed.

The automated voice on the telephony system advises that if I could leave a message that customer service will respond in two working days, it has been a week!.

No reply to voice or written requests, Customer Service at the house of Tents don't exist. I even opted
to talk to sales via the phone options, again with nobody available to answer the phone, and then the line went dead.

Theres obviously no after sales Customer Care at this company, I have a product that is half built and cannot be used until my problem is resolved , maybe BBC watch dog may be knocking on their door soon.

"Unacceptable customer service"

Unacceptable customer service, no one answers and no one responds to emails. So much so that even though I haven't recieved my order which is now late, I have no interest in going ahead with this purchase now and I'm even beggining to think its fraud. I'm reporting to the bank now and will continue trying to call them.

"Poor customer service,"

Firstly I'd like to say the pop-up gazebo is a 5 star, the structure is brilliant and the material is such good quality, however, the velcro sides are not long enough to secure properly around the poles, leaving gaping gaps down the sides letting the rain, cold and wind in. Upon keep pulling at the the velcro to try to secure it, it began to weaken the stitching, which has now become weak and coming away from the material, therefore I'm unable to have sides on( I only purchased this 2 weeks ago) In my experience of having gazebos I've never not had one that has no extra protection on the side,this has no zippers nor side material which fastens from canopy to floor,so it does leave gaps all down the sides.
My biggest complaint is that I have emailed HOUSEOFTENTS firstly for a price on replacement sides, NO REPLY!!!! 2nd to then explain my reason for needing replacement sides NO REPLY!!!! I called customer service many times always get told it's very busy call back or EMAIL them(jokes) as they dont get back to you.
House of tents, your frame structure is fantastic, your customer service is very unsatisfactory, I'd like replacement sides please.

"Top Quality Product"

Our top quality gazebo was delivered yesterday, and I have to say I'm delighted with the level of service received from House of Tents. I would highly recommend this company.

"Excellent company, excellent delivery, excellent product"

We have received our lovely Sunset Premium 3m x 4m gazebo a couple of days ago and erected it this morning - thrilled with it. Excellent quality and very easy to put together. We ordered this product during lockdown alongside other garden products from other suppliers within the UK. House of Tents fulfilled their delivery timescale (all the way from Hamburg Germany) -unlike many other UK suppliers with whom we placed supposed 'in stock' orders and are still awaiting delivery some 8 weeks on!! Very well done House of Tents - will be recommending you to all our friends. Just need the sun to return in the UK to use our lovey gazebo more!

"Very bad quality tents"

Very bad quality tents, i purchased the economy tent and it collapsed the over night. The bars broke and damaged the roof as well. Assuming the tents are for outside they should be strong to at least hold and not break if i knew this I would have put the tent inside hahaha. Dangerous as well as they can break on anyone and cause injuries, but the company dont care about this they just care about the money and not safety of customers. Anyone buying tents for outside use or to use to go inside dont bother buying here as it may collapse on you

"5m x12m PVC marquee"

Bought this 3 years ago to build a boat in, due to the many storms we’ve had it’s taken a real battering but has stood up well.
The roof has started to leak now so I contacted House of Tents and they supplied a new one at reasonable cost and very quickly. Great service.
I can now look forward to another few years boat building,
I can thoroughly recommend this product.