"Very good quality marquee"

Have been looking around for a 3m x 3m marquee but a good one, ground frame, proper frame etc. Found this place, read the reviews but tok the plunge.

They have been great throughout and the marquee is just right.

"Terrible customer service and poor…"

Terrible customer service and poor quality product. Initial delivery was prompt but the gazebo’s legs sheared on first use within 5 mins. Website stated robust - it was not, it was flimsy and not worth the money. I followed their cancellation process carefully and returned the product at my own expense. I have heard nothing back from them and they do not answer the phone. Very disappointing. House of Tents / TOOLPORT are a joke, they are about flogging cheap rubbish over the internet with no customer facing service.

"Not ordered but browsed"

Not ordered but browsed website out of interest. They offer loads of sizes of gazebos which are great for parties and events. After lock down I would definitely use this website to make a purchase when we are able to run events again.

"So far so good"

So far so good. I ordered on the 25th of October and it arrived three days later, unfortunately I wasn't in but I got it redelivered at a neighbours the next day which was really easy through UPS. I've just opened it to check everything is ok and all the parts are there. Looking at the quality of the material I wish I ordered the premium or professional. I won't be putting it up yet so I'll let you all know how it goes.

"happy with the purchase"

Love it arrived faster than expected was very easy to assemble with just myself and my wife slight problem with on of the side panels as windows were upside down but seller responded immediately to my emails and have gone above board to send me out a new one in time for the party I have ordered it for.
Could honestly not be more pleased with this purchase .

"Excellent waterproof and fire resistant…"

Excellent waterproof and fire resistant marquee from House of Tents. Prompt response from customer services. Great quality with affordable costs.

"3x4m Marquee / Party Tent, PE 180 in white"

I nearly didn’t order from House of Tents because of the reviews however I can only go by my personal experience:
Thought it best if I called the sales number before ordering to see how helpful they were. Spoke to sales at 10am Monday 19th October to enquiry about stock level & delivery period. Confirmed 61 in stock & 3 to 5 working days delivery. The sales person was very helpful & confirmed shipping was direct from Germany & I was told the British telephone contact number was to reduce call charges
Placed order online 11.30am the same morning, confirmation received by email 25minutes later
UPS email received within the hour confirming delivery on 21st October of 2 parcels
Further emailed invoice received from House of Tents shortly after
Delivery confirmation email received from House of Tents 3pm the same day
Both packages delivered midday on Wednesday 21st October, 2 working days from receipt of order
No damage to packaging or contents. Everything present & correct, instructions very straightforward
Took me about 2 hours to put up on my own with just a little help to put the roof on. Couple of spare bits thrown in
No complaints at all considering what I paid & coming from a grumpy old coffin dodger that’s a compliment!

"Pleasantly surprised and relieved!"

I’m sorry a lot of other reviewers have had such issues with House of Tents. My product arrived within a week despite me putting the wrong address on the order.
I ordered a 3x6 professional pop up gazebo and it is superb. Heavier than I expected because I have previously only bought economy gazebos but it is sturdy, looks great and is easy to put up.

I am genuinely impressed with House of Tents, albeit pleasantly surprised and relieved having read all the other reviews on here.

"No customer service at all"

Honestly, if I could give zero stars, I would. Ordered a so called "portable" 'pop up' tent to put cars in.

Well, it was delivered last week...

On a pallet out of a massive truck and only then did I find out it was nearly 200KG. Not portable at all!

For the past week now, I have been calling every single day at every spare minute with the hope of actually talking to someone however, I'm either calling out of office hours or the lines are busy. No matter the time, you cannot talk to them.

Did I mention I sent an email with no response nearly 2 weeks later because I have no tracking information with the promise I would have it within 5 working days (turned out to be 16)

I am at a loss now. £850 absolutely wasted that I cannot get back.

Absolutely disgraceful company

"High quality vendor with a good range"

High quality vendor with a good range of products for a reasonable price. They have outdoor fittings for almost every occasion!