"Great Service"

Great Service

"Ordered garden gazebo and was kept well…"

Ordered garden gazebo and was kept well updated throughout ordering and delivery . Good quality gazebo which was easy to assemble with good instructions

"Good garage tent…"

I purchased this garage tent and am delighted with it,
The tent was robust the material of the tent was excellent and powder coated frame was also excellent and easy to erect i am very satisfied with this purchase, I contacted Houseoftents customer service and relieved a good response from them in all excellent, Can recommend.

"Gazebo "

Fast delivery, easy to build and good quality

"All as advertised"

All as advertised, quality looks excellent.

"Excellent service"

Excellent service, great communication. Would recommend House of Tents for your purchase

"Excellent customer service."

Excellent customer service.
Good quality product competitively priced.
The sales support team promptly rectified a minor problem.

"Great company"

Great company. I ordered my first Marquee 8m x 12m and it was delivered very quickly. There was a very small problem (possibly caused by the local delivery company) but this was rectified as soon as I contacted Houseoftents.

I am about to order a second Marquee slightly smaller from them.
There is a good choice on their website
Their communication is excellent.
I certainly would recommend using this company.
Document number - 100854121
I have now received my second Marquee!

"Poor, arrogant customer service"

The equipment arrived later than indicated and in inferior packaging.

It then turned out that there was a piece missing and despite having the opportunity to get the replacement to me on a priority courier, the company were unwilling to offer anything other than the usual 5-7 working day service despite me telling them that this wouldn't be in time for my event.

There was no apology, no attempt to eradicate the situation and quite frankly an arrogance in their emails.

In addition, their website's working hours for 'customer service' says 10 am to 7 pm, when they close at 5 pm.

Finally, and this wouldn't be a huge issue if it wasn't for these other concerns, the carry case has been delayed until the end of the month.

All in all I would say this company needs to improve its customer service if it wants better reviews.

"I would recommend that you use a UK…"

I would recommend that you use a UK business if you want to receive your item on time, I ordered a very expensive item with 7 to 10 days delivery. Then they sent me the tracking with the delivery date a month later. Then they blamed customs for the delivery being almost 3 weeks late. Buyers beware.
After reading the lies below I feel I must show the reply from my initial enquiry on an estimated delivery date.

Dear Robert,
Thank you for your message.

This product is dispatched from Germany. The standard delivery time is 10-12 working days. This information was also mentioned on the product page

Christmas and 3/4 weeks delivery is not mentioned