"Such an easy quick way to buy"

Such an easy quick way to buy, kept updated fast and efficient service along with delivery

"Excellent service from start to finish"

The customer service I have received from your company has been nothing short of exceptional. Absolutely fantastic ! Thank you

"Warranty not worth the paper it's written on"

Delivery longer than stated
Delivery date confirmed and then missed which cost me money due to having to pay an employee to be on site to accept delivery, no communication from the delivery company until the day after so already off to a bad start.
Started putting the tent together to find one of the roof poles had was missing. Got hold of customer services and had the missing part sent which took another week.
Tent was finally erected as per instructions with front and back put on including the supplied rachet strap tensioners. Came in the next morning to find these had torn the eyelets out and ripped the rear cover of the tent both sides on the rear of the tent so had to tie them off to prevent further damage. Various photos of this damage where sent as the supplied tent was meant to have a 3 year rip proof guarantee and now house of tents is refusing to honour this after only being up for 1 day.
They have offered us a 20% discount on purchasing a new rear cover but they won't be getting another penny out of me.

"customer service is a joke this has to…"

customer service is a joke this has to be the worse company I have ever had the misfortune of dealing with I would advise anyone not to use them and don't complain as they will just refuse to engage with you still waiting for Cs to contact me as they have replied saying they will now the 28th still nothing after they said they would reply to my review please do not wasteyour money on this awful company they just lie after lie photos sent every step was followed by there instructions then they blame you to get out of covering warranty

"Delivery was very quick and updates on…"

Delivery was very quick and updates on delivery great. I cannot review the Gazebo yet as we need to wait till March to erect, (better weather for concrete etc)

"Great service"

Great service. Great marquee

"Misrepresented and faulty product"

Misrepresented and faulty product. Product not fit for purpose it was purchased for or advertised for. Customer service not helpful. Delivery time too long and incorrect product sent.
Our order no is 100800901 - we are still waiting for a response from Carlos who has not called us back despite several calls.

"Perfect gazebos "

After finding this company we would not bother with any other. The gazebos we have ordered are extremely well made, easy to put up and dismantle. Communication on deliveries have been on time and always communicated properly. We have also found customer service to be top quality.

"Great communication and great product!"

Great communication and great product!

"Short delivered."

Short delivered.
Then arrangements to sort by their Customer Service Team were shocking.. total lack of customer service or communication and UK Warehouse team seemed not to care. Comms between the non UK team to the UK team are shocking.. email only and a chat channel.. very very poor - had to hire a marquee in, in the end to cover what we needed this time.. really dissaopinted