"Disappointed"

Was not delivered coz damaged order another one 2 out of the 3 boxes arrived ok third damaged again when it did come pieces missing and arrived to late to be used for xmas day

"everything went well ordering delivery…"

everything went well ordering delivery then when we unpacked it I was missing some hooks so until I know if they’re going to send me the hooks it’s only a four star but five star if I receive the hooks

"Terrible gazebo and customer service!"

Terrible gazebo!!

I bought one of their 3x3m gazebos in November 2024 for a Christmas market we were attending. Tried to setup the gazebo on the Friday evening, found that the centre pole would not fit at all, ended up having to use countless zipties and a piece of 2x4 timber to hold up the centre of the gazebo (photos sent to House of Tents).
Towards the end of the Saturday the frame had twisted so much it wouldn't collapse.
The brand new gazebo lasted less than 24hrs!!!
Absolute waste of money, really wish I hadn't bothered. Please don't waste your money on their products, there is no support from House Of Tents when trying to solve the issues.

As I stated to House Of Tents, would perhaps understand if I had left the gazebo setup throughout the year in all sorts of weather but to last less than 24hrs is ridiculous!
Despite there being an obvious issue when setting up they still state it was weather related so not covered by warranty!

"Unreliable Storage Tent and Poor Warranty Support"

Title: Unreliable Storage Tent and Poor Warranty Support

****Update – 27th January 2025
Since my original review, I have followed up twice with House of Tents, once on 13th January 2025 and again on 20th January 2025, as requested in their invitation to resolve the issue. Despite providing all necessary documentation and clear communication, I have still not received any response.
This ongoing lack of engagement is incredibly frustrating. I had hoped for a prompt resolution, but instead, I’ve been met with silence. It’s clear that their customer service and support post-purchase are severely lacking.

I caution other potential buyers to consider this when deciding whether to purchase from House of Tents. If you're seeking a company that stands by their products and provides reliable after-sales support, this experience suggests that may not be the case here.
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I purchased an 8x12m storage tent from House of Tents (Toolport GmbH) in April 2023 for £3,090, along with their "Safety Plus Package," which was marketed to enhance stability in adverse weather conditions. The tent was installed exactly as per their guidelines, using storm straps, ground anchors, and reinforcing wires. Despite this, the tent failed catastrophically in November 2024 during moderate wind conditions (22–26 mph), which are well within the limits outlined in their Statics Calculation Booklet.

The tent was advertised as suitable for wind speeds up to Force 5 (20–28 mph) with the Safety Plus Package installed. However, despite following all instructions and maintaining the tent regularly, the structure suffered severe damage, including a shredded roof, buckled poles, and torn seams.

When I contacted House of Tents for support under their guarantee, I was met with the following:

Claims that damage caused by wind is excluded, contradicting their own documentation, which explicitly states the tent can withstand such conditions with the Safety Plus Package.

A bizarre assertion that dog urine caused material degradation, even though the roof—unlikely to have come into contact with urine—was the primary failure point.

Refusal to honor their warranty, offering only a 20% discount on replacement parts instead of addressing the product’s failure to meet advertised standards.


This tent is sold as part of Toolport’s Professional Range, implying durability and reliability. Yet the product failed under conditions it was supposedly designed for, and their customer service has been dismissive and unhelpful throughout.

While House of Tents replaced parts early in the product’s life for unrelated issues, they refused to acknowledge this major failure despite extensive evidence showing correct setup and compliance with their guidelines.

I strongly caution potential buyers to think carefully about whether House of Tents storage tents can meet their needs and whether their guarantee offers any real protection. Based on my experience, both the product and warranty support were far below expectations.

"I ordered a large ( 12 x 6m ) domestic…"

I ordered a large ( 12 x 6m ) domestic marquee for what seemed a very reasonable price so was not really expecting the quality of the tent that turned up - it went together easily and actually looked better than their promotional pictures. We had some very strong winds ( 100kmh) and I was unable to dismantle in time - whilst their was minor damage to the covering the fact that it survived unscathed is a testament to the build quality.A couple of joints did fail ( to be expected given the conditions ) and the office in Norderstedt could not have been more helpful and proactive in helping to sort.
In conclusion - far better than I was expecting for the price with excellent after sales back up -100%

"I thought Royal Mail was expensive "

After our recent high winds, pagoda canopy lost a few screws and runners worth about £20 to replace, fit into Jiffy bag. House of Tents wanted £68 carriage ??????

"satisfying customer service"

The updates and queries was responsive,
Delivery People very helpful ,A professional, positive experience

"Absolutely one of my favourite…"

Absolutely one of my favourite companies to do business with. Nothing was too much trouble.

"Ein großartiger Kauf"

Ein großartiger Kauf! Ich liebe ihr Festzelt! Es verleiht eine Note von Eleganz.

"House of Tents have excellent customer service …"

House of Tents have been most helpful since my gazebo was damaged in the recent storm Darragh. I am very grateful for their assistance.