"Good communication and description of…"

Good communication and description of the product. Detailed info for the delivery.

"Not fit for purpose marquee"

I purchased a 5 x 10 premium marquee for a family event. We constructed it as per the instructions with plenty of help from family members. A few hours later we found that the roof had collapsed and the poles had bent. We contacted the company to complain and for a refund which they refused and said that we had put it up in bad winds. There was a light breeze the day it was constructed and collapsed. The marquee was not fit for purpose and wish we had never purchased it as was a waste of money!

"Missing parts "

Missing parts . Parts promised for an event didn’t turn up. Created a financial loss for our small business.
Eventually turned up. Will see if these are correct as the parts box was damaged as the initial delivery.
They called after my negative review, i tried several times to call back but constantly on the phone. Issues not resolved

"I unfortunately purchased a House of Tents 6 x 12…"

I purchased a House of Tents 6 x 12 premium marquee at a cost of £715.50, it was only up two days and the full thing is all bent and buckled due to a breeze despite all the supplied pegs and guy ropes being used.
I ordered the replacement poles to make it usable again at the cost of £320.10. Worth saying at this point that there was a part missing. Erected the damn thing again, this time it was up for 5 days then we got a bit of snow, this was its death blow, it completely imploded.
I wrote a review on here from a link on their site giving it one star, that seems to have gone missing, however it did earn me a call from service agent from the company in Germany. She told me that basically it was my own fault for not taking it down, her advise was that you use it and take it down immediately, even if that is at 3am! As they are not designed to be left up for any length of time (not specified how long).
She then asked what she could do to make this negative review go away, she offered replacement parts at a discount, or a more professional grade marquee at a discount almost equivalent to their Black Friday discount, no consideration of the £1,035.60 I have already paid. They just wanted more money. She then said I should have bought a tie down kit, quite how a tie down kit would stop the roof collapsing I'm not sure. Then it was suggested I buy the ground frame for it, as somehow she felt that would have prevented all of this from happening.
My suggestion would be to steer clear of these premium priced, made in China, imported into Germany, then imported into the UK so called quality tents, marquees, gazebos or anything else they offer.

"Amazing Customer Service"

I purchased a large marquee from House of Tents in September, in preparation for a garden party for my wife's birthday. The price was reasonable enough and plenty of information on the site to enable me to make an informed decision. I did a lot of research and House of Tents seemed to be the most reputable supplier.

The courier/delivery had some issues whereby it was delivered on the wrong date and then the package had some damage. However, I reached out the customer service team who quickly resolved the issue and also provided some compensation for the troubles.

I then also had a pole which was bent, and after alerting customer service, again they acted very quickly and dispatched a replacement straight away.

I rarely do reviews but this company and the customer service team deserve it. Great quality products, albeit questionable courier, but in any case the customer service will help sort it out quickly.

10/10 would buy from them again.

"Great service"

I purchased a gazebo and due to windy weather it bent one of the poles, so i contacted the company via email and within a few minutes i received a phone call. The person was very helpful with the query i had and offered to replace the pole as a good will gesture.

"Schnelle und professionelle Antwort"

Schnelle und professionelle Antwort. Ein großes Lob an Houseoftents und ihren Kundenservice.

"High quality "

Very easy web site, easy purchasing process, very good quality gazebos, decent prices and great delivery speed. We have been using houseoftents fir almost 4 years and they get used alot as I work for a TV company and parts get broken alot but it's no problem we just replace the part and it's like a new again.

"Zhanna at House of Tent was an absolute…"

Zhanna at House of Tent was an absolute God sent!
She took direct ownership of my enquiry and saw it through till the end!.

"Excellent in Every Way"

This company is fantsatic. We are a community group who purchased a 7x10m marquee and, later, the storage bags to go with it. The process of purchase was simple and we received excellent communication throughout the whole expereince. The quality of the products is excellent. They deliver exactly when they say they will and follow up after every purchase. We had a tiny issue with one item and this was speedily rectified by the customer service team. It is so good to know that excellence in customer service and care still exists. Thank you!