"Easy, reliable, would recommend"

Getting the car was super easy, friendliness of the stuff, explaining the contract so its easily understandable. Renting the car always by avia and there were never problems

"Good experience"

Fast, friendly, good car, good price.

"Friendly, straight forward, honest"

Friendly, upfront, straight forward. Explained everything. Easy to add second driver, no hidden costs.
Just what I needed being from the U.S and was going to be driving in a couple of countries.

"Nous avons du prendre une 2éme "

Nous avons du prendre une 2éme assurance complémentaire pour obtenir le véhicule soit 175 € en plus ,ce qui double presque le prix de la location!
il est bien précisé sur le site internet que ce n'est pas obligatoire ,mais on ne nous donnait pas le véhicule sans contracter cette 2éme assurance complémentaire .

"Nicht zu empfehlen "

09/2024 Airport Zadar
Bisher waren wir mit der Leistung von den Kooperationspartnern immer zufrieden, doch der letzte Verleih war katastrophal.
Ebenso haben wir um eine Überprüfung der Kosten sowie Klärung gebeten.

Die Sachbearbeiterin an der Station von Avia war sehr unfreundlich und zu keiner zusätzlichen ausführlichen Antwort, bei Nachfrage, bereit.

Bei dem Unwetter ist uns dann das Nummernschild abhanden gekommen. Es gab keinen Unfall oder andere Schäden.
Wir haben die Station, den Service per Mail und die Polizei informiert. Ebenso eine schriftliche Bescheinigung erhalten und telefonische Bestätigung die Reise fortzusetzen.
Mehr war uns nicht möglich, ebenso nicht ein neues Schild zu kaufen.

Als wir das Auto zurückgebracht haben, wurde uns vorgeworfen wir hätten nicht vollgetankt - was wir getan haben.
Von dem Mitarbeiter wurde eine Differenz von 8€ nach Augenmaß festgestellt. Dafür hat er uns eine Strafgebühr von 54,00€ berechnet .
Für das Nummernschild wurde eine Strafgebühr von ca 400,00€ berechnet !!!
Uns ist es unerklärlich wie diese Summe zustande kommt! Dazu haben wir außerdem keine schriftliche Ausführung erhalten.

Wenn wir für 5 Tage 120,00 € zahlen und ein Nummernschild innerhalb weniger Stunden, für ca. 25€ zu bekommen ist, welchen „Schaden“ soll dann diese Summe abdecken ?

Wie sind Muttersprachler und haben uns bei der Behörde informiert bezüglich der Kosten. Dementsprechend auch unsere Empörung und unser Unverständnis!
Eine absolute Frechheit und abzocke!

"I see your response to my 1 star…"

I see your response to my 1 star rating.
You have not answered any of my complaint!
My contract said "out of office hours included" you say I was 49 minutes late and had to pay 50 euro or no car! I repeat MY Rental Contract States " Out of office hours included".
You say that if I needed assistance regarding vehicle set up I should call the office! The whole heating and ventilation system was messed up, I called your team and was asked to drive back to the pick up point, at my cost, my time, to find that your company's incompetence to service the vehicle correctly, had failed to see that a "bone" was lodged between the battery and the bodywork, shorting out systems.
Avia, offered no compensation for 80Km of fuel, my time or disruption, yet you charged me 50 euro for 49 minutes.
You are a disgrace, as a company and most importantly a disgrace to your country. Croatia is a beautiful country and I will visit again, but I will never do business with you again, nor should anyone else reading this and I will be seeking advice on how to have you removed as a recommended car hire company.

"Computer says no....."

Really friendly and polite service and an excellent quality car.

Two things that reduced the score:
1) I booked in my name, but my wife wanted to do the driving. They couldn't change the named driver when we picked car up BUT they could at a charge of around EUR 35/day add her as a second driver. Whilst I accept a charge for a second driver, this seemed excessive AND I've never hired a car before where you can't change the driver at the desk.
2) We were going to take the car over the border to Montenegro (40 mins away) and had to pay EUR 125 for (I assume) extra insurance for this. Again, this seems utterly excessive.

So basically these money grabbing extra charges ruined would would otherwise have been a great car hiring experience.

"Dear Sir"

Dear Sir or Madam,

This letter has been translated by a machine, and we hope it conveys a positive tone for you.

We would like to express our sincere thanks for the excellent service provided by your car rental agency. The pick-up process was straightforward, and the handling of the administrative matters was smooth. We particularly appreciated that one of your employees in Zagreb happened to notice us at the drop-off point, and everything was then taken care of easily and efficiently. As my mother is in a wheelchair, getting in and out of the large Renault van was a bit challenging, but with a joint effort, it was successfully managed.

Thank you very much for everything.

Kind regards,
Peter Schmid and family

"everything went smooth and well"

everything went smooth and well

"Only had 1 hour pick up window before…"

Only had 1 hour pick up window before car cancelled which even after giving flight number on order form was set automatically to 9 hours before landing.

Had to rebook at twice original cost which completely ruined our holiday and our available cash budget.