"Une très belle expérience même en…"

Une très belle expérience même en horaires décalés (1am)

"First I was surprised that I needed a second insurance "

First I was surprised that I needed a other insurance ( what I did not take ) the guys by the desk said “ that is not our insurance “ what I payed for
It was a bad surprise that the deposit was so High €1100 , and on the insurance papers , that I did not read goot . On the contract it said nothing about the high deposit
So how is it possible that the insurance is not off Avia . It felt like fraude . It was dark , so I couldn’t check the car , who had a few damages
Luckily I took pictures, the next day . But by the return off the car , they were very aggressive about the damages . I stood there in 36 degrees hot sun with my age , I became so angry. The man give me a damaged car and give me the fault. It was a very bad experience

"It was a bad first impression, never again."

It was a bad first impression, they tried all the time to convince me to buy insurance that I already had with the company that made the reservation, which covered everything, scaring me that if I had to get a police report I would have to pay 75 euros for that, etc. etc. They tried to trick me into charging me directly for a tank of fuel without charging me taxes, but I would not use the entire tank, so I would be tricked with that offer, they tried to trick me into saying that if I reduced the reservation from 1700 euros to 800 euros by paying a sum directly and also going down from 800 euros to 500 euros also paying a sum directly, they looked at even the smallest scratches that the car already had, it was very stressful that, these things make one suspect a lack of professionalism of their workers and for which I would no longer have confidence in AVIA, for all this I would surely never reserve a car with you again.

"It was a good experience .however we…"

It was a good experience .however we initially booked a smaller polo for a lesser price and when we arrived at the airport they had given this away . We were late in picking up the vehicle and this was there reasoning for giving it to someone else . I understand from conversation we were meant to ring however if you book and pay a deposit on a hotel room they don’t give your room away if you are late so that was disappointing and ended costing us more money in the upgrade and petrol

"The car was great, the staff, awful"

The car was great, but the staff is not kind, including online contact.
They treated me as if I wasn't paying for a service, but rather doing them a favor.
Furthermore, I reserved a navigator and when I went to pick it up, there was none available. I had to drive without a navigator in a country I didn't know.

"This is my 3rd time using Avia in Pula…"

This is my 3rd time using Avia in Pula (booked through Discover cars) and I wouldn’t hesitate to book again.
Tarik was great, really friendly and although there’s a few steps to the hiring process does this as efficiently as possible. There wasn’t any parking spaces left in the correct place for drop off but the team took over and relocated the car for us. My sister’s family also hired from Avia, both cars were well maintained and good quality. They operate a full to full fuel policy which is much easier to manage.

"Good and quick service"

Good and quick service

"Bank und Kreditkarte nicht anerkannt - Versicherung aufgeschwatzt - 480€ für einen Kratzer"

AVIA Zadar - letztes Jahr 2023 keine Probleme - dieses Jahr gnadenlos abgezockt...
Dieses Jahr mussten wir eine Versicherung in Höhe von 320€ (Teilkasko 500€ Selbstbeteiligung) abschließen, um den Wagen zu bekommen. Grund: unsere Bank wurde nicht anerkannt ("virtuelle Bank") und keine richtige Kreditkarte. Beides stimme auf Nachfrage bei der betroffenen Comdirect-Bank und Check24 nicht: Es ist eine vollwertige VISA-Card.
Bei der Abgabe wurde dann natürlich ein Kratzer gefunden. Wir mussten eine Schadensmeldung ausfüllen und 480€ bezahlen. Damit blieb man unter der Grenze der Selbstbeteiligung von 500€.
Insgesamt eine schlimme Erfahrung. Dass immer mal wieder versucht wird, einem eine Versicherung aufzuschwatzen, passiert. Der Trick mit der Bank und Kreditkarte war aber mir neue - dagegen hat man vor Ort keine Handhabe...

"Osoba obsługująca była bardzo bardzo…"

Osoba obsługująca była bardzo bardzo niekompromisowa, wcisnęła nam bardzo drogie ubezpieczenie. Nie polecam firmy Avia

"Nice car, but be warned"

Nice car, however - be warned we stopped in the Istria region. Accidentally locked keys in the car (admittedly totally my fault). They keep the spares in Zagreb, which they said would take 2 days to get to us (everything was in the car for a family of 5). Or there was some option that was going to cost 1200 euros to sort the issue. Finally they gave the phone number of HAK (Croatian equivalent of the AA) which I had to sort myself. I called HAK, they were great and creating the invoice for 107 euros took longer than getting me into the car. Very happy with HAK, however Avia don't have a relationship with a breakdown company. Not sure what would happen if we had a proper breakdown!!

Also make sure you take a photo or video of everywhere on the car. They found a small scratch under the front bumper and cost me over 200 Euros (of which 60 euros was a processing fee!!!). Scratch was only visible to the touch or if you put your head under the car. I have no idea whether it was there before or not, so make sure you photo everywhere on pick up.