"Credit Card got declined"

My credit card was declined with the explanation that Comdirect Bank is an online bank. Well, good morning—nowadays nearly every credit card company operates exclusively online. We were informed by a slightly arrogant agent that no one in all of Croatia would accept my card. However, just 2 meters down the road, I was told that my credit card was perfectly fine. We felt compelled to pay an additional 200 euros to avoid the deposit. Either this is a huge scam or absolute cluelessness. I don't know which is worse for such a "renowned" company. The only positive thing about the rental was the drop-off, because of the very friendly worker.

"In general it was fine however the…"

In general it was fine however the child car seat was extremely unsafe moved around with no latch to the car. Also GPS did not work had we not had our phones we would have been in trouble. When we returned the car had to pay extra due to our flight being early and attendant needed to come in earlier. This is not the way business should be conducted and staff really needs to be trained on customer service.

"Plus Avia hire car"

Great service as always. We have been hiring cars from them for the last 4 summers.
We highly recommended them.

"Very bad experience "

Very bad experience with the front desk employee for check in
The person was really unpleasant and forced us to tale additional expensive options for a so called credit card issue.
I am a regular traveler for business in Croatia and other countries and it was my last time with avia !

"Easy process"

Easy process, friendly helpful staff

"Bonjour j'ai du payer 500 euros de plus…"

Bonjour j'ai du payer 500 euros de plus car je n'avait pas la bonne carte de crédit. De plus perdu 60 euros de réservation.

"Very efficient check-in and check-out…"

Very efficient check-in and check-out process and no pushing for additional insurance.
Reasonable pricing and good car.

"Alles super! Danke!"

Alles schnell und reibungslos gelaufen.
Sehr nette und freundliche Mitarbeiter 👍

"OK… but not reconnended"

The whole process to receive the car at the AVIA Counter needs absolutly to much time. For each Customer the process needs minimum 20min. Although i send all my information like driver license etc. via AVIA App. Platform before. Additionally is attempted to get more Money for Ensurances or Extra Pay for Car Return outside opening times. This is not serious.

"The very nice lady would give and pick…"

The very nice lady would give and pick up the car from us. We were happy with the car and service. We paid on the office insurance so that we do not pay a deposit and have a free head on vacation.