"We were charged 40 euro to “reactivate”…"

We were charged 40 euro to “reactivate” our booking for picking up the car 3 hours later than registered in the voucher - yet still within normal service hours. One should expect, that it is your car no matter what, since you have booked in, and in accordance to the conditions there is a no-refund policy if you cancel less than 48 hours before.
This re-activation fee is nowhere mentioned in the conditions, and never before have I experienced such, when picking up a car later. If I have payed, then it is my car, no matter if it is picked up or not!
I fell that they were just trying to make extra money on us - such a scam.

"Good rent"

Good rent, easy at the arrival and the return. New car. No bad surprise. Everything was good. One advice : make sure to have a credit card and no a debit card (for French people mostly !). They don’t accept credit card for the deposit (witch seems to be common in different countries)

"I do not like to leave bad or negative…"

I do not like to leave bad or negative feedback. But seriously, when I took car it was similar (not exact what I ordered), dusty inside, fuel was only 75%, wheels was bad balances (I felt vibration on speed more than 100 km/h on highway).
Please, be kind with your equipment (cars), keep it in good condition.

"Mycket nöjd"

Mycket nöjd

"Nie wieder Avia Rent a car!"

Nie wieder Avia Rent a car!
Unser Flug nach Zadar hatte Verspätung, ursprüngliche Flugzeit war 22:35h von Köln Bonn. Kurz vor dem Abflug kam die Info vom Flughafen das der Flug um 1:10 Uhr ist. Da es außerhalb deren Geschäftszeiten war, gab es keine Möglichkeit dort jemanden zu erreichen. Unser Flug hatte ca 3 Stunden Verspätung und bei Ankunft am Flughafen Zadar war der Laden geschlossen! Wir haben von 3:30h bis 8h gewartet um dann zu erfahren das unser Mietwagen weitervermietet wurde weil unser Flug Verspätung hatte und die kein anderes Fahrzeug für uns haben.
80€ für Spätzuschlag verlangen und dann noch nicht mal da sein! 😤
Und die Versicherung die gebucht wurde, konnte man dann auch nicht mal stornieren und bleiben auf den Kisten sitzen.
Vielen Dank Avia Rent a car…. für NICHTS!

"Very nice and professional staff."

Very nice and professional staff.
The car looked brand new and was clean.
Very good experience with Avia!

"I received the car promptly"

I received the car promptly, in good condition, clean. I returned it and AVIA accepted it pretty quickly. It was nice that AVIA unblocked the collateral on the credit card faster than promised. Thank you!

"Fast renting"

Fast renting. Brand new car. Nice staff.

"Charges for damage so minute my camera could not pick it up"

My usual car hire company (OK Mobility) did not have an outlet in Pula airport, so I took a chance on Avia Rent a Car. I have learned from past experience to avoid the cheapest rental companies as I know they tend to find things to charge for. Unfortunately paying a little extra did not protect me. First off when collecting the car there was an extra 50 euro for taking the car on a ferry - irritating, but no doubt in their terms and conditions. Then on returning the car I was charged 232 euros for marks so tiny they were barely visible. I took pictures so that I could submit a claim to my excess insurance, but then realized that they wouldn't accept the claim because the marks simply couldn't be seen (I've got a Google Pixel, so not a shabby camera). The staff on the rental desk agreed to email their own photo to me where the marks could be seen, so I will be able to make a claim, but leaving this review so that other people know just how insignificant a mark this company will charge for. I would never use this company again (and see from other Trust pilot reviews that others have experienced similar). This is not a complaint against the staff as clearly they are operating on company policy and the company policy sucks. I look forward to returning to OK Mobility next time who do business in a much more honest way.

"Rovinj to Zagreb"

We Had our car delivered to us In Rovinj vs picking it up In Pula, and were able to drop off In Zagreb. This helped make our trip even better. Great service from agents at pickbup and drop off! Car was New and clean!