"Excellent service!"

Excellent service!

It’s a very nice experience, you just need to send a email to enquire, the fob will coming to your mailbox. Very convenient.

Thanks Helena Morton’s professional service.

"Elise helped me in gaining access to my…"

Elise helped me in gaining access to my account. She answered my
messages by return and the problem
was sorted.

"Communications issues resolved"

Some delays and confusion with email addresses resulted in a little frustration on my part. However once resolved my matter raised was answered quickly.

"Great help with site access"

Kayleigh Cowan was extremely helpful in finding a solution to enable a decorator to have access to my property outside working hours. She was efficient, sympathetic and proactive.

"Excellent service !!"

The responses from Richard against the issue raised by me has been top notch !! Quick, crisp & he followed up until the issue was resolved to my satisfaction. Excellent services. Happy customer :)

"I have made a “Subject Access Request”…"

I have made a “Subject Access Request” to Encore and have been completely ignored. I can’t go into the details here as once the SAR has been fulfilled on the advice of my solicitor there is a possibility of legal action to follow.
Can I respectfully suggest that you speak with our Encore Estates Manager for the St Albrights Crescent estate who will have the full details of why I have requested a Subject Access Request. Thank you

"Absolutely amazingly"

Absolutely amazingly. Ryan M was very lovely and attentive towards my concerns. The issue has now been resolved and I am very grateful for his time and efforts . Thank you Ryan

"Joke"

They don't respond. I tried for weeks to get an answer but ignored me every time, pretended they weren’t in the office each time I called and when they finally got back to me, said there was nothing they could do. Useless. Absolute shambles.

"Great service"

I contacted Encore Estate Management regarding a gardening issue. Nish was very friendly and helpful and responded to me quickly, explained what would happen next and even checked back with me to ensure the issue had been dealt with. Great service.

"Encore. I’ve lived on an estate managed by…"

I’ve lived on an estate managed by Encore for 11 years. Encore are an excellent company to deal with and our most recent estate manager, Alexander Brown is moving on with his career - we will be sorry to loose him. He has always responded quickly and helpfully to any issues that have arisen - it’s good to know that we (as owners of apartments) are listened to!