"HIDEOUS COMPANY _ DO NOT USE"

I only wish I found this site before I found Girlznight!

I ordered GHD's plus a whole load of Redken stuff - my order was almost £200. After about a week I hadn't got anything so sent them an email. I got a response saying they were despatched and on there way - same as other reviews! Next day a guy called Gerry rang me and said he was sorry I hadn't had my stuff and he'd like to give me Cloud Nines instead for my hassle, which are more expensive. I didn't really trust this but he said if i didn't like them them I could return. Got them a few days later with the wrong heat protection spray and nothing else. I can't remember how many times I've email and how many times I've called in the last few weeks but basically kept getting told yeah they are enroute - total lies! I eventually phoned last week and said I wanted my cash back. Gerry told me to give him 1 more day and he'd make it worth my while, he'd phone me back. No phone call! I rang him and told him what I thought - I wanted a refund and a receipt for the Cloud Nines as I didn't have one. Still not had anything, so called again today, Gerry answered and when I asked to speak to him he asked who it was and said wait a minute. I knew it was him but said nothing. He then came back and said he'd get Gerry to phone me back! It was him all along. I can assure you there will be no return phone call.
PLEASE DON@T USE THEY COWBOYS UNLESS YOU WANT WEEKS OF HASSLE FOR NOTHING IN RETURN. Try Luxury Haircare, they are excellent.

"Got my GHDs eventually"

Ordered GHDs on Wed 16th September, and was under the impresssion they would be here within 48 hours!! That NEVER happened! After reading these review I was really worried, so after many phone calls ( a lot of them either just rung out or was constantly engaged) and e mails they did eventually turn up a week later! GHDs are fab, but would not use this company again!!

"Bad customer service"

I received my order quickly but did not receive the free items as promised, I sent and e-mail which they did reply to several weeks later saying they would send the items but they never did show up. I wanted to order another product but won't give my business to this company again.

"Excellent customer service and very good quality of product"

I`m very satisfied about customer service of Girlznight.It` s just excellent.
My problem has been sorted out stright away. I would recommend Girlznight Company to everybody.And I`m so happy about quality of product which I bought last time from your website.I`ll definetlly visit you again.

"TERRIBLE SERVICE. DO NOT USE THIS WEBSITE."

I ordered several items through Girlznight.co.uk over a month ago. I received one of the items (after a delay) with a hand-written scrawled note to say that the other products were "to follow". I contacted the company to ask for more information - I'd paid for the items upfront and wanted to know when to expect them - but they were VERY unhelpful and offhand.

Initially they assured me the items I ordered would be with me in a "couple of days" but that was over five weeks ago. I am yet to receive anything and the unprofessional people at Girlznight have since totally avoided me. They do not respond to emails or telephone calls and, as far as I can see, have no intention of refunding my payment or sending me the items I have paid for.

I am totally disgusted by their "service" and strongly suggest that you avoid this website and the con artists who run it. Taking money for something that you do not deliver is the same as stealing.

The worst online retail experience I've ever had and judging by a lot of these reviews I'm not sure how this terrible site is still running :(

"NEVER USE THIS WEBSITE = BUNCH OF CON ARTISTS"

Never have I ever had such a bad experience when shopping online. Not only do 'Gerry' and 'David' who maintain their online website refuse to answer the phone - they tell lies.
Girlznight.co.uk used the severe weather conditions as an excuse for their incompetence. Having paid for recorded delivery that is what I and certainty trading standards expect from any company, however 2 weeks later when the item I had ordered (and paid for) had not arrived, when asking for the tracking number I was informed by 'Gerry' that the item had not been sent by this method. Which was of course A LIE because the item had not been sent AT ALL.
With no other option but to demand a refund I was assured this had been put through and that I would be receiving my money back, here I am now still item-less and penniless.
I have wasted weeks of my time trying to chase up these bunch of con artists, so much so that they no longer answer my calls.
I warn anybody who is drawn in by their attractive prices NOT TO PURCHASE ANYTHING FROM THIS SITE.

"Nobody does it better"

girlznight is a website which sells professional hair & make up products and a wide variety of shampoos and conditioners. Brands on girlznight include wella, tigi bed head and new id cosmetics.

The products change regularly so i often visit every week to have a look what has been added

I often order opi nail polish and id cosmetics lip glosses...probably too many but they are so amazing that it is hard to resist.

Delivery
Delivery is free no matter how much you order, i think this is a reasonable price to pay ;) The products are well wrapped and delivery is very quick, i have never waited more than 4 days for my products to be delivered which is great!

Customer service
On one occassion i had to email girlznight about a missing product and i received an email back within 60 minutes and the issue was dealt with quickly and effectively. Really good customer service in my opinion

I often use girlznight for christmas and birthday gifts as i get such good products and save money at the same time!

I will continue to regularly use girlznight and stronly recomment the site to others

Thanks for reading
Summary: Great Site!

"Fake bake spray tan - not good"

I went to the salon for a fake bake spray tan with my friend last week. Now I've had this treatment but she has not. We were not offered makeup wipes to clean our faces. The actual treatment was fine, but there was no chat, just in and out these are your poses. When i've had this done before I've had the sticky feet things on to make sure your feet don't stain. This didn't happen this time, my feet are a disgrace, they've not been tanned properly. After the treatment the girl informed me she would let it dry for a couple of minutes and then come back to check it was ok, when she returned she just peeped round the corner and said i could get dressed without checking the tan. Upon leaving, my friend said she couldn't wait to get home for a bath - I had to tell her that she couldn't wash it off until the morning because the salon had neglected to tell her this. Would not recommend this salon at all.

"Anxious at first, but it was a great service"

I have read a few mixed reviews about girlznight and was anxious about ordering from them. In my opinion, the customer service at girlznight is very good and this (apart from cheap prices) keeps me buying from them time after time. girlznight keep me well informed of the status of my orders and whenever I had to contact them, I received a reply promptly.

A few times, I wanted to buy a product which currently wasn’t in their range and they were very proactive – either telling me when it would likely to appear again or suggesting an alternative product that I could use. I have never needed to return a product, nor I had any complaints, so cannot comment on how the service looks like in that case. However, they offer a money back guarantee should you not be satisfied with their products and, based on my experience with this shop to date, I have no reason not to believe in this claim.

Contacting girlznight couldn’t be easier – it seems that they encourage feedback and are very attentive. You can reach them using an online form, send email (also through their website), fax or contact them by snail mail.

"Appaling Customer Service - Possible Fraud"

The website looked quite professional and the reviews on this site seemed good overall so I placed an order online for 140 pounds worth of goods.

However the goods didnt arrive. So after sending several emails which decreased in their politeness I eventually got a response saying I would receive the order shortly. After another week or so I started the several emails process again in order to get a response as to when my order will be delivered. This time they asked for my number so they could call me. I spoke to the part owner apparently, and he assured me I would receive the goods within a week and apologised for their lack of customer service and admitted it was appalling. After giving him the benefit of the doubt i left it another 2 weeks and still no delivery. So again the email sequence starts in order for a response, this time threatening with a VISA chargeback in order to get a refund, as they failed to issue me with one when i asked. This time they said my order would be there by friday or monday at the latest.......... the following friday I contacted VISA to get my money back which was refunded within a week.

For some reason this site has many good reviews, however please check other review sites and you will see many with the same story as me. just google girlznight reviews and check the sitejabber result.

Take my advice and stay away from this company if you do not want some serious headaches!

NOTE: After my transaction with this company my credit card details were fraudulently used online in an attempt to spend around 1000 pound. I had to have my card reissued. This was the only company i had dealt with recently. You have been warned.