"Excellent professional great product"

Excellent professional great product

"Delivery was on time"

Delivery was on time, and very quick, we asked them to put the wardrobe just upstairs on the landing and they said no, and asked for £20, so thought this was a lot just to put it up the stairs.

"Faulty furniture and damage caused"

The furniture was delivered and assembled at a cost of £100. The delivery men apologised profusely as a wardrobe door was damaged and my oak floor scratched in the process. They took photos, reported the damage to Bedkings and said I would receive replacements/compensation. After weeks of trying to no avail, I have given up. A wall picture frame was also damaged in the process, I later realised. I strongly advise against using this company, for the reasons given. Faulty furniture and damage caused.

"Excellent service"

Excellent service. I was kept up to date as to when delivery would be. I asked for the item to be assembled and it arrived all done! I expected them to have to do it here, but a lovely surprise for it to be ready to go. The delivery men were friendly and really helpful

"Very good don’t give 5 stars because tv…"

Very good don’t give 5 stars because tv cabinet wasn’t particularly as good as bed furniture I purchased a while back , due to holes being out slightly and causing issues , the other 2 items where fine

"Good quality on time ⏲️ delivery."

On time ⏲️ delivery good quality furniture. All constructed same day.

"Goods never received"

Goods never received. Uncontactable.
Purchased a bed for over £700 and it never arrived.

"Everything was great paid for…"

Everything was great paid for sideboard to be built
When delivered some parts where back to front the delivery lads sorted it also the base on left cupboard was cracked they sorted this alsovery happy
I would like to thank them for sorting everything

"AVOID THIS COMPANY LIKE THE PLAGUE"

AVOID THIS COMPANY LIKE THE PLAGUE.

I returned an item last month because of its poor quality, at the same time, I also emailed them my return confirmation and requested a refund. One month later, I realised that the refund hasn't been received. So I called several times and finally, someone agreed to process the refund for me. This means if you failed to check your bank statement or were not bothered to chase them several times, you WOULD NOT get your refund back!

The refund was 20% less than what I paid for the item. Even though I only partially opened the packaging, resealed it back to its original packaging, and returned it at my own cost. They have the discretion to issue a PARTIAL REFUND as mentioned on its refund page. It makes me wonder if they can deduct however much they want as it is so unclear.

I will not buy from this company ever again, terrible experience.

My order number is #215946, please check.

Hi the bedking team, thanks for your reply. My points still stand….. it is not clear from your T&Cs that a restocking fee of 20% will be charged, and the refund was only processed after I had persistently chased.

"Great service"

Great service. Furniture delivered within agreed timescales and on time on actual day. Took furniture build option and the guys were excellent - friendly and helpful. Furniture looks good. Some stickers missing which were noted and will be sent to us.