"Poor quality for the price "

I have had two pair of their eye glass frames and both pair have had the hinge break on the temples and of course I was past my 1 yr warranty by a few mths. So frustrating because they are expensive and I have glasses that are over 5+yrs old that I didn't have this issue. Beautiful frames but I will not be buying them anymore. Please fix the quality so frames can last longer than two years.

"Very friendly & helpful customer service staff"

Had an issue with an order and this was resolved in a polite and timely matter. I'd recommend buying from this company as if you did have any issues, the customer service aftercare is great and very fair. I'd have no hesitation buying from Lulu Guinness again in the future. Keep up the good work.

"WONDERFUL customer service"

WONDERFUL customer service! I have never received such attentive customer service. Nikki is the absolute best! I was having issues with the package delivery so I contacted customer service and was so fortunate to correspond with Nikki. She followed the delivery process every day for me to ensure proper delivery. I can not express enough thanks to Nikki! I highly recommend Lulu Guinness. Not just for the fabulous products but also for the outstanding service. Many thanks again to Nikki!

"Fantastic service and products"

Fantastic service and products. Customer support team who listen, react quickly and actually care about the customer. Highly recommended. Happy customer.

"Outstanding Customer service - I will be back! "

Well what exceptional customer service from both Daniella and Nikki - I doubt I could recollect a time when I have had better customer service. My queries were dealt with politely and efficiently prior to my order arriving! My order has arrived and all of the purchases I made in the amazing sale are stunning!

"Very poor sustainability credentials…"

Very poor sustainability credentials and poor customer services. My bag has a missing little lips stud, but is now out of the 12 month warranty. I requested to pay for a replacement little stud to be posted to me. I was told that this is impossible! Dealings with customer services involved lots of cut and paste responses, and directing me to a repair company which says it does not have any of the little lips studs, so can't repair the bag anyway. An expensive bag should last longer than 12 months, particularly when barely used. It's 2024 folks! Lulu Guinness needs an overhaul of sustainability policies. Are Lulu Guinness bags just fast fashion destined for landfill when over 12 months old?

"Excellent Customer Service "

I emailed Lulu Guinness Customer Services explaining the fault on the Dylan small handbag and quickly received a response from Daniella. Within a week I had returned the item and received a new handbag. I was very impressed with Daniella who I dealt with by email and telephone, she was professional, courteous and helpful. I love the Lulu Guinness products in particular the Dylan small handbook and look forward to seeing more colours. Thank you Daniella and Lulu Guinness

"Excellent Customer Service"

I returned an item by the FREE Royal Mail 48hr tracking service (which was easy to do on the Lulu Guinness returns portal)
When I tracked my item 6 days later it was still in the Royal Mail delivery hub.
I contacted Lulu Guinness customer services by email who promptly replied they would contact Royal Mail but would issue a refund immediately as they could see I had tried to return the item.
I think this is excellent customer service, Thank you.

"Wonderful Customer Service"

I purchased a bag for my wife last year which she loves. It developed a small defect and I contacted customer services and was assisted by Daniella in customer service. She dealt with the return and replacement bag promptly and was very helpful. I congratulate Daniella and Lulu Guinness for their exemplary customer service. The should be very proud of how they value their customers and how they look after them when issues occur. They are a great example to other businesses of how customer service should be done. Thank you Daniella and Lulu Guinness. I will continue to return as a customer!

"Beautiful Bags with a challenging return journey."

I recently ordered a bag and purse from Lulu Guinness for a special birthday gift. Sadly it took about 10 days too dispatch. Finally arriving too late. However I explained to my friend who was most understanding when I sweeted the upset with lunch out and flute of something french and sparking. However the colour and style just wasn't quite right for my dear friend so the return process started,and want a process it was! Only having a code option to return. I'm disabled and can only arrange pick ups. Several emails sent to ask for an address label. Finally picked up by Royal Mail at my expense. No choice and my only choice. Arrived in Corby from Hampshire in 3 days. Another week to authorise the refund. Another week to receive the refund. You only have 2 weeks to return LG items. Emails take 48 hours of response time. Time and red tape and technology discrimination doesn't ease any of the frustrations. Regardless of they high end products which frustratingly I adore does not live up in they after service or return policies.I will certainly rethink using LG directly again.