"Car rental fraud _ do not trust"

Car rental fraud _ do not trust

We had insurance with the booking site Vehicle Rent which we were informed doesn't cover us for damages when we got to the Fair Car office and since we had been driven out to the office in an isolated area so there was little chance of turning back. We were just to accept all additional charges. They imposed additional charges for cover and to change our driver because my cc wasn't prepared for the €2000 hold. The car had several dents and several scratches which we were allowed to inspect before leaving. The tyre pressure light was also on when we turned on the car.

We had a great holiday, no incidents whatsoever but when returning the car there was nobody there. We waited around until somebody arrived to pick us up but he refused to inspect the car and rushed us to the airport. The next day we had an additional €90 charge on the car with no correspondence from the company to explain. We emailed looking for an answer and they told us it was an internal cleaning fee. Since we left the car clean we asked for evidence that it required cleaning inside. They didn't respond, instead 5 days later we received an invoice and photos of a large scratch on the hood of the car, which was not there when we left it there. We were told we would be charged more than €1100 for the damages, despite none of the damages we received the car with being fixed.

After reporting this incident to vehicle car our email was forwarded to a claims department who requested to see our agreement and also specifically asked for a bank statement disclosing our IBAN. Specifically, they asked for a bank statement that included BIC and IBAN. I can understand why they might want to see the charges, but not why they would specifically ask for sensitive confidential information that would make us more vulnerable of theft. We are approaching solicitors and previously affected customers to take legal action against this company.

Oh and I see that a reference number is required in order for Fair Car to identify me and respond. Pity they refused to send us our agreement papers claiming first that they had to wait until the investigation was complete and second that they would have to charge us extra, to get our agreement papers...

"Abzocke"

Abzocke, keine Sichtung bei Rückgabe. Überraschung 4 Wochen später soll ein angeblicher Schaden reguliert werden. Ein Kratzer der so klein ist , dass er auf unserern Bilder ( Nahaufnahmen iphone 6s) die wir gemacht haben, nicht zu erkennen ist. Last die Finger davon auch wenn sie mit niedrigen Preisen locken, am Ende bist du gezwungen vor Ort eine Versicherung abzuschließen. die nochmal soviel kostet wie die eigentliche Miete. Vertraut mir, lasst es einfach.

"STAY AWAY, they make up lies for extra charges"

I would not recommend this company whatsoever and is far from fair! as soon as we arrived to pick up the car we were told we have to pay an extra €100 because our credit card needs to have €2900 hold on it incase of damages and this would need to be in the drivers name..or else €50 to change the driver..nothing of the sort was mentioned to any of us prior to picking it up so this is obviously their way of robbing people with extra charges and to make it worse the car we got kept showing warning lights for tyre pressure and a service check... €300 for a car and it wasn't even serviced or in full working order! We filled the car and emptied all rubbish before returning it. When we arrived home there was an extra €90 charge on top of what we already paid and when we enquired we were told that this is a cleaning fee.... For a car that was returned with no rubbish in it! Are we expected to hoover the cars aswell?? Terrible ripping customers off especially for a vehicle that was unserviced and had dodgey tyre pressure. They were looking for extra money from the get go absolutely ridiculous!

"Absolute rip off and a scam"

Rented a car for 5 days with FairCar through Vehicle Rent. When we went to pick up the car we were told that we would need a credit card with €2900 hold on it incase of damages and this would need to be in the drivers name... There was no mention of this prior to picking it up. We had 2 options: pay extra €100 for lower hold on card or change the drivers name for €50 and use their credit card. We went with the second option. The person at the pick up point went through what would happen if there were damages etc., We ensured we checked outside of car thoroughly before leaving the premises.the car itself kept showing warning lights for tyre pressure and a service check.... €300 for a car and it wasn't even serviced or in full working order! We ensured the we filled the car before returning as per requirements and emptied any rubbish in it before returning. We returned it on the 2nd November and have had no correspondence since. We checked on the 5th to see if the €2900 charge was taken off the card and it had but there was an extra charge of €90 (ontop of the €50 change fee). Upon enquiry, we have been told that this is a cleaning fee.... For a car that was returned with no rubbish in it! Absolute rip off especially for a vehicle that was unserviced and had dodgey tyre pressure.

"NO ALQUILES UN COCHE CON FAIRCAR"

NO ALQUILES UN COCHE CON FAIRCAR.
Llegamos del aeropuerto a la hora que indicamos, nos tuvimos que esperar media hora a que nos vinieran a buscar. Pagamos por adelantado el coche de alquiler ( 210€ ) al llegar a su oficina nos querían retener 2900€ en la tarjeta de crédito, al no ser posible tuvimos que pagar un seguro "sacado de su manga " de forma obligatoria 23€/día. Además nos cobraron 50€ por llegar más tarde de las 18.00h. Total pagamos 440€ de coche, MÁS DEL DOBLE.
Al devolver el coche en perfecto estado y llegados a casa nos pasan un cobro de 90€ en concepto de suciedad. Devolvimos el coche en perfecto estado, al reclamar nos mandan fotografías con MIGAS DE PAN en un asiento.
Hemos alquilado coches durante muchos años y en diferentes países NUNCA nos habíamos sentido tan estafados y robados.

"RUN AWAY!!!! 0 stars"

I would give 0 stars if that was possible. Despite the name this is the worst car rental ever. They tried to charge us extra fees since day one and after we came back without notice. We only reason we kept the rsvp is because they were not going to return back the money we already paid. Everything was a disaster since the beginning. Please pay a little bit more and save your self from such bed service.

"Beware of outrageous FEES ($250 more for us)"

They charged us $250 in fees after we returned to our home country. $200 for a quarter tank of gas (their policy if the tank is any amount of empty they round to the nearest quarter tank). We filled up 20 min. before arriving at their place. Then $50 more for a supposed ticket which we've seen no evidence of. We also had to wait an hour to be picked up from the airport even though we confirmed a pick-up time with them. This was not fun with our 3 year old. Do not rent from this company unless you want to pay outrageous fees, or at least factor them into your cost. We have NEVER been charged for any fees by a rental company anywhere else (our home country or abroad).

"Really bad customer service!"

Really bad customer service!

"Sicherheitsmängel/technische Mängel/Schlechter Zustand/Abzocke"

Sicherheitsmängel/technische Mängel/Schlechter Zustand/Abzocke

Die Fahrzeuge des Vermieters „Faircar“ sind in einem Zustand, der dem Mietpreis nicht entsprechend ist. Sie weisen technische Mängel auf - schlimmer noch - in meinen Augen sogar gravierende Sicherheitsmängel und die Fahrzeuge sind insgesamt in einem völlig heruntergekommenen Zustand. An der Servicehotline wurde ich als Lügner bezeichnet und abschließend wurde die völlig überteuerte Kaution für eine Beule einbehalten, für die wir nicht verantwortlich waren.

Die Abholung am Flughafen lief problemlos, kostet aber 50€ außerhalb der Geschäftszeiten. Gemietet haben wir zu zweit einen VW Caddy Camper. Vor Ort wurde uns empfohlen, eine Steinschlagversicherung abzuschließen. Allerdings war das Fahrzeug dafür bereits in einem äußerst desolaten Zustand - mit sogar mehreren Steinschlägen in der Windschutzscheibe und diversen Beulen und Kratzern in der Karosserie. Fahrzeug hatte 110000km runter. Am ersten Tag stellten wir fest, dass eine Schiebetür sich nicht abschließen ließ, da die Zentralverriegelung nicht griff und der Knauf innen fehlte. Über die Service Hotline wurde uns am nächsten Tag ein Ersatzfahrzeug zur Verfügung gestellt. Dieses war allerdings in einem noch schlechteren Zustand. Kilometerstand lag bei über 206000km und 7Jahre alt. Die Polster wiesen jede Menge Flecken auf. Das Fahrzeug hatte von Anfang an einen undichten Reifen, den wir ständig nachfüllen mussten. An der Service Hotline wurden uns vorgeworfen, selber dafür verantwortlich zu sein. Nach mehrfachen Telefonaten hat sich der Vermieter darum gekümmert, insgesamt haben wir aber dadurch viel Zeit und Nerven in unserem Urlaub verloren. Zusätzlich hat das Fahrzeug während der Fahrt im Innenraum nach Abgas gestunken. Die Reifen waren vom Profil her nahezu am Limit, wobei auf einer Achse zwei Reifen mit stark unterschiedlichem Profil und unterschiedlicher Marke verwendet wurden. Dies stellt ein erhebliches Sicherheitsrisiko dar, da das Fahrzeug bei einer Vollbremsung ins Schleudern geraten kann. Aufgrund der zahlreichen technischen Mängel konnten wir dem Fahrzeug nicht trauen und hatten immer das Gefühl liegen zu bleiben. Kein schönes Gefühl im Urlaub.

Last but not Least wurde uns die Kaution nicht zurückerstattet, da uns der Vermieter vorgeworfen hat, für eine kleine Beule am Fahrzeug verantwortlich zu sein. Der Kostenvoranschlag beläuft sich auf einen absurd hohen vierstelligen Betrag, sodass die Kaution vollständig einbehalten wurde. Die Beule wurde sicherlich trotzdem nicht repariert. Letztendlich haben wir für das Fahrzeug mehr bezahlt, als es Wert ist.

Abschließend können wir nur sagen, dass es selbstverständlich ist, dass Menschen Business machen wollen. Dieser polnische Vermieter übertreibt es aber gnadenlos und betreibt aus unserer Sicht ein kriminelles Geschäft (ähnliche bzw. gleiche Erfahrungen berichten zahlreichen andere Kunden auf „Trustpilot.com“). Wir haben in ganz Island kein Mietfahrzeug gesehen, dass in einem vergleichbar schlechten Zustand war. Außerdem sind viele Leistungen bei anderen Vermietern bereits inbegriffen, die hier noch separat berechnet werden. Ein weiterer Beweis für eine Abzocke sind die Gaskartuschen, die im Fahrzeug für den Kocher zur Verfügung gestellt werden. Diese kosten pro Kartusche 7€ und reichen maximal für zwei Mahlzeiten. In Supermärkten in Island kosten diese Kartuschen aber unter 2,50€.

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Safety issues / technical issues / bad condition / rip-off

The vehicles of the car rental company “Faircar” are in a condition that does not correspond to the rental price. They have technical defects – even worse - in my opinion even serious safety issues and the vehicles are in very poor conditions. At the service hotline I was called a liar and finally the completely overpriced deposit was kept for a bump which we were not responsible for.

The pick up at the airport ran smoothly, but costs 50 € outside business hours. We hired a VW Caddy Camper for two persons. At the rental office we were recommended to complete a stone chip insurance. However, the vehicle was already in a very desolate condition - with even several stone chips in the windshield and various bumps and scratches in the chassis. Mileages was 110000km. On the first day, we realized that a sliding door could not be locked because the central lock did not grip and the knob was missing inside. The service hotline provided us with a replacement vehicle the next day. This was in an even worse condition. Mileage was over 206000km and 7years old. The upholstery had lots of stains. The tire was leaking from the beginning, which we had to refill constantly. At the service hotline we were reproached of being responsible for it. After multiple phone calls, the company has taken care of it, but overall, we have lost a lot of time and nerves in our vacation. In addition, the vehicle has smelled of exhaust gas inside of the cabin while driving. The tires were almost on the limit of the profile, however on one axle two tires of different brand and profile were used. This represents a significant safety risk, since the vehicle can get into a skid after emergency brake. Due to the multiple technical issues we didn’t trusted in the car and had to expect to have a breakdown. Not a nice feeling in vacations.

Last but not the least our deposit was kept, as “faircar” reproached us of being responsible for a small bump on the vehicle. The quotation was estimated on an absurdly high four-digit amount Euro, so that the deposit was completely kept. The bump was certainly not repaired anyway. Ultimately, we paid more for the vehicle as it is worth.

In conclusion, we can only say that it is self-evident that people want to do business. This Polish car rental company exaggerates it and is doing in our view a criminal business (same or similar experiences were reviewed by many other customers at "Trustpilot.com"). We have not seen a rental car in Iceland that was in a comparably bad condition. In addition, many services are already included with other car rental companies. Another proof of a rip off are the gas cartridges, which are provided in the company in the vehicle for the cooker. These cost per cartridge € 7 and is sufficient for maximum two meals. In supermarkets in Iceland, these cartridges cost less than 2.50 €.

"Good & basic car hire"

Small hire car company with good service and competitive rates.
Basic, yet helpful and hassle free.
We hired a small car for 11 days, driving over 3000km without any problems.
Any technical enquiries were resolved quickly and efficiently.
Transport from/to airport was well organised and friendly.
Just return the car in the same condition as received; fuelled up and with a clean interior (vacuum cleaners at most fuel stations).
Make sure to get the additional gravel damage insurance to cover for the inevitable minor dents and scratches on the Icelandic roads.

Hope to deal with Fair car again, thanks!