"I have used Rinkit quite a bit now for general glasswear."

I have used Rinkit quite a bit now for purchasing certain glasses and have found them very competitive.
With fast Delivery and good helpful staff.
Keep it up guys and gals.
1st Class

"Brilliant for customer service"

Brilliant for customer service. My order was incomplete and all 3 plates - I had ordered 6 - were broken. I emailed and the reply was extremely quick with a new order sent out and arrived a couple of days later, unfortunately though, only the 3 plates not the 6 I had ordered. Emailed again and instant response to say really sorry and 3 more plates were on there way. Wasn't in a rush but even with the 3 separate deliveries they were all within a week. I am very happy with the 6 plates that I have. However, none of my parcels had anything on them to state that they were fragile.

"Good service"

Glasses order arrived promptly and the quality is decent. Unfortunately one of the glasses arrived smashed. I emailed a photo and had a reply immediately saying they would send a replacement. Fortunately I didn't need the glasses immediately so this solution is fine for me. Impressed by the service

"When customer service counts"

On the basis that when something goes wrong it's a company's chance to impress customers, Rinkit lost marks for having broken glasses in the pack I received but gained 5 stars for their prompt response and no-hassle resolution. Two days later the intact replacements were safely delivered.

"The Black Friday RIPOFF"

I cannot believe the level of contempt this company has for its customers. Upon scrolling through the Black Friday 'offers' this year, I noticed that the full price of many items appeared to be very high, raising my suspicions that the company was artificially inflating its pre-sale prices in order to make its sale prices appear highly discounted.

My suspicions were correct - all the pre-sale prices have now miraculously vanished and the regular prices of many goods are the same as the Black Friday prices, which were supposed to be up to 75% off.

For example, the 115ml Klasik Turkish tea set was advertised as being reduced from £19.99 to £5.99 during the Black Friday event, yet the regular price is £5.99. This is the case for prices across the whole website.

Is this not illegal? It's a disgrace and I certainly won't be shopping with Rinkit any more.

"Excellent service"

Always quick shipping, good quality products.
Excellent customer service.
Would highly recommend this company.

"Prompt and helpful service"

I ordered a set of 6 mugs which arrived quickly and well packaged. I checked them thoroughly a couple of days after and noticed that one had a chip on the base. When I contacted them with a photo of the damage they immediately replied and are sending out a .replacement without my having the hassle of sending them back. The service could not have been more prompt and helpful.

"Excellent customer service"

Excellent customer service. Speedy delivery too. I had some damage to my delivery. Dealt with extremely quickly and professionally. Replacements received ultra quickly.

"Customer service from Mathilde"

Brilliant company, ordered a few items for the first time all fabulous, but 1 of my 6 martini glasses was broken, and as this was a gift i needed the full box. Messaged Rinkit and Mathilde replied straight away with an offer of a full replacement. Fabulous customer services. Will order again. Thankyou.

"Excellent customer service "

Excellent customer service after an order arrived damaged. Immediately apologised and returned- sent item with no quibbles.