"I saw a great sale deal for folding bench "

I saw a great sale deal for folding bench and table online at rinkit. When they arrived I opened the products to find that they were damaged. I contacted rinkit support email and their response was very quick and helpful. I was amazed that they send replacement goods within 2 days and in time for me to use them on Christmas day! Replacement products are great, no damage. Great place to shop and excellent customer service.

"Top Class Customer Focus"

Almost 6 months ago we purchased a soft closing toilet seat from Rinkit. Recently one side of the soft closing mechanism broke and the lid was not operating softly. I got in touch with Rinkit to purchase a new one having explained the experience with the product. However, they have taken this very seriously and sent us a brand new unit with no cost to us. We were surprised with the customer care and their timely response although the item was not a big purchase item. With this mentality in place, Rinkit will be my first choice to look for whenever I need something for my home. Thank you.

"Unreliable company "

No communication. Didn’t even bother to ship my items in time for Christmas even though the website advertised Christmas deliveries. I had to chase them for my own delivery. Avoid!

"Good quality for the price "

Good quality products for the price and they have such a large range of products. I ordered a few things and was very pleased. Unfortunately one of the glasses arrived broken but I emailed Rinkit, got a polite response and was sent a replacement which arrived the next day for free. Very good service and will shop here again.

"Not sure about this company "

Not sure about this company , be careful I Order sevrer items 14 Dec , as Christmas gift only 3x items arrive out of 17, keep calling customers service and they they will chase missing items with dpd and promise they will resend missing items and I will get ir before Christmas, today I call to confirm that my missing items are ship , customers service confirm there is Notting they can see that ship that i they dont know when i will get these items , not sure about this company

"Very helpful customer service"

Very helpful customer service. Replacement next day. Great that a company does what it says.

"Swift and courteous customer service"

I ordered some glasses from Amazon. Delivery was super quick but unfortunately some of the glasses were smashed upon arrival. Rinkit customer service was very swift to respond and courteous in their reply. Replacement glasses were sent out. The glasses are beautiful and good quality.

"Overall treatment"

I received a parcel today and it was damaged.
Immediately I e-mailed Rinkit and received a response within a few minutes.
Not only did they apologise they agreed to provide me with a replacement and without having to return the received item.
What amazing service

"Extremely Disappointed with Service and Resolution"

I am extremely disappointed with my experience with Rinkit and their handling of my order (#240335). My parcel was marked as delivered, but it was left in a communal area outside my front door without my consent. Naturally, it was missing upon my return, along with other parcels pictured in the so-called proof of delivery.

Despite explaining that I never received the items, Rinkit is refusing to issue a refund unless I provide evidence of theft—an unreasonable and impossible demand for a parcel that was irresponsibly left unattended. I never authorized such a delivery practice, and it is clear that DPD’s processes failed to ensure the safe delivery of my order.

Rinkit’s unwillingness to take accountability for this matter has been deeply frustrating. Instead of prioritizing customer satisfaction, they have repeatedly pushed the responsibility onto me to investigate their failure. I will not be shopping with Rinkit again, and I strongly advise others to reconsider before placing an order.

"Absolutely excellent customer service…"

Absolutely excellent customer service and care after one of my wine glasses arrived cracked. They let me keep them(6 in total) and replaced all 6 free of charge too. They replied immediately to my concern and I cannot rate the service I received highly enough , brilliant