"Recently ordered a picnic table"

Recently ordered a picnic table. I came home to find two opened boxes down my secure sideway , I didnt receive an e mail or text message from the supplier with an eta, only a missed call while I was at work 20 minutes before my neighbour kindly gave them access to the sideway.
All the required fixings and instructions were missing.
I must admit I was in a raging mood at this point having basically been left with a pile of wood.
A bad start but all sorted out by Karen at Garden Oasis. A prompt reply to my moaning e mail, with all fixings delivered within a week of my first contact so a big thankyou to Karen for her speedy professional service.

"Ordered a shed from here due to…"

Update: increased rating due to customer service received, shed is being collected and fully refunded. Customer service from Forest Gardens, their supplier, really lacking. Garden Oasis, please stop using them, their sheds are horrific quality and their reviews reflect our experience over and over again.

Ordered a shed from here due to previous good experience, never again. The shed was fulfilled by another company called forest gardens and was delivered today, just dumped at the bottom of our steps leaving us unable to move it from where it could be stolen, no consideration for us or our property at all and the driver didnt even bother to knock and let us know it had been delivered. Would never use again and won't be recommending.
Shed is also wet inside with water coming straight through the flimsy wall panels, door doesn't align properly, really shoddy and totally not fit for purpose. Shed supplied by Forest Gardens who have multiple poor reviews stating the same.

"Poor customer service."

No responsibility for delivery service and customer care. I chose delivery date- website ignored my choice and gave me a date I wasn’t free. As self employed I moved work. Item did not arrive- then arrived 3 days later with no notice. Arrived with the wrong base and no settup instructions for base. Again given a delivery date of replacement I can’t make and haven’t specified. Terrible. Big waste of my time.

"Excellent service ordered a garden…"

Excellent service ordered a garden bench but after a couple of weeks had a problem with it.


Got in touch with a very helpful lady called Karen and after a few E Mails she resolved the problem for me

Would buy from them again

Well done and Thank you

"Very helpful staff"

Very helpful staff, changed delivery date at last minute and all went to plan.
Kept informed via email with very response to any queries I had.
Best customer service I have had for a long while

"Good experience"

Have purchased off this company a couple of times now. Find the staff helpful and pleasant to deal with, 100% recommend this company.

"Delayed Delivery"

I ordered and paid for gates nearly 6 weeks ago, after reading the reviews on Trustpilot i thought i'd try the company - i was told they would be delivered within 3-4 weeks and i'm still waiting with no confirmed delivery date and the staff have been very unhelpful and rude - i would not recommend Garden Oasis

"Apart from the numpty who placed the order..me..all is good"

I ordered 7 180 x 151 double slatted panels and received confirmation of delivery directly from the manufacturer within 7 - 14 days. Heard nothing after 14 days so sent an email order enquiry. Got home for lunch that same day and the panels were sitting in my front garden..so I called them ready to moan....now you may think they failed to give me a delivery update but the truth is the numpty typing this review mistyped his telephone number when placing the order! Enough said......but just don't expect email updates from the delivery company

So order received within timescales
Products as described
A couple of small repairs needed...knocking the top finish strips back in which had came loose during delivery
The panels are obviously not 6ft wide so you need to bear that in mind if replacing existing 6 x panels. I just added strips of wood down my posts to fill the gap
Overall a good product and they look ten times better than the old overlap panels in my view.
Great price in comparison to other similar products on other sites.

So would I recommend Garden Oasis...yip
Would I recommend the double slatted fence panels..yip
Would I recommend a brain transplant or an eye test for this customer..yip

All in all happy chappy😀

"Absolutely Brilliant"

Ordered a couple of items for my Greenhouse, quick and simple ordering process and quickly informed by email, that the items would be sent directly from manufacturers.
After receiving a strange text message from, I assume the manufacturers, I called Garden Oasis and had the phone hung up on me, i retried and was diverted to a mobile number.

I assumed that this was poor customer service, how WRONG I was.

I received a call later that day from Garden Oasis, apologising for the problems with my call and explaining that they had been hacked (I won’t go into details but they had a substantial amount of money stolen), for them to go out of their way to call me personally, especially with what had happened, just shows superb service for their Customers, also they were straight on the strange text problem and contacted the manufacturers regarding this.

My items arrived and have been installed.

Prices are significantly lower than many other places, ordering process is very easy but the Customer Service is, quite frankly, second to none.

Absolutely Brilliant

"Competitive price, quick delivery"

Ordered a door canopy, which was notably cheaper than other vendors yet it arrived very quickly and well packaged. Very pleased.