"Great mattress"

Love the mattress. Fast shipping. Only concern about hard to reach out to CS team. Tried to track the item after checking the tracking number online and found unknown and don't know who can help with.

"The team was amazing the person who…"

The team was amazing the person who helped me on the phone when I couldn't create an account was so helpful and just made my day , the updates on dilvery were super helpful and I will be gett8ng all that I can for my home reno from trade depo absolutely

"Excellent experience throughout"

Excellent service - ordered and paid for online Saturday morning, delivered Saturday afternoon. Excellent pricing too - and delivery was free. It's hard to know how the entire experience could have been better.

"had to use these guys to purchase a…"

had to use these guys to purchase a kitchen cabinet to match earlier purchase. the last order was a disaster, (a shower unit was delivered instead of a kitchen). This latest saga, my order arrived after twenty days - but only the doors and not the actual kitchen cabinet. these guys are total amateurs, they lie about delivery times (when they finally reply) biggest issue being they can't deliver on time, they have no communication process all of which is very costly both financially and time wise. Any savings made is lost with their process. I am still awaiting a reply from them - despite ten emails.....frustrating

"Excellent Communications from first engagement,to delivery Excellent, Efficient and Timely,very RESPECTFUL to Delivery!!"

They were speedy in delivery, Communications from Receptionist to Workers in office very helpful, made stress of Xmas lighter, good listeners, compassionate and went over and beyond to make sure process happened. The guys who delivered very respectful and helpful, they went above and beyond making sure we received our gears and easy access into house. Hope yous all have a Merry Xmas, & Happy New Year!! Hope yous are VALUED!! I will continue to use your service!!

"love this place"

The staff were very helpful and friendly, the store is laid out very well.
And so many toys there that I need a higher paying job
I will return

"Appalling service"

Appalling service. Oven just dumped at front door despite delivery and installation paid for . No phone call or contact at all

"Still waiting on an order from a month…"

Still waiting on an order from a month ago for a fridge, no one answers the phone, no reply to email, I will never buy from them again. Save yourself stress and worry and shop elsewhere.

"Complaint ends in Win/Win"

I bought a bathroom lamp/heater which was found to be faulty when installed. Customer Service sent out a new unit, took back the faulty unit and refunded the wasted cost of the electrician. Perfect outcome.

"Don't order anything from this…"

Don't order anything from this company.Go to their store and buy something.fine.Just don't order anything.