"Would not recommend this company at…"

Would not recommend this company at all. 14 working days to deliver item, to bad customer service with “ Bob “ telling a concerned customer that I will not be at the delivery address they have, with “Bob “ tell don’t worry and the item turning up at the wrong address from the 3rd party delivery service. Me taking time off work to go pick up item and then take it to new address. I can’t see me getting paid from trade depot if I sent them and invoice for my loss of time and income

"Bought a fridge freezer over 2 weeks…"

Bought a fridge freezer over 2 weeks ago, it got delivered last weds, to my excitement of being a quick delivery, unpacked it and it is damaged, dent in door and a large scratch. Got in touch with trade depot, they said it will be replaced early this week, phoned again yesterday and was told it won't be coming now until late next week, I have no working fridge freezer, have over 200 dollars worth of meat arriving on Monday and no where to put it. And stuck with a damaged apiance just sitting in my small kitchen. And then to be told it will be over a week before they can pick the damaged one up 😪 and need it to be back in its box....box is ripped up when I took it off. I'm soooo upset but they just don't get it.

"don't even bother..."

totally incompetent company..I am surprised they are still in business...steer well clear for your own sake...

"Don't waste your time"

Have been waiting weeks for an paid ordered product to come in - they just keep pushing the date back and string you along as long as possible. If you dont have the product just say so I can get my refund and support another business that actually cares about customer service. Spent 4hrs on the phone today just to speak to someone, 10am - 2pm and still haven't spoken to anyone! Shocking, just give me my money back so I can go elsewhere!

"Poor performance "

Super slow, poor communication, regularly sell goods that aren't in stock, don't recommend, expect disappointment when dealing with this company.

"Fast delivery and great product"

Fast delivery and great product

"Very disappointing experience "

I ordered a sink for my new kitchen, it got delivered in time . After opening I discovered that it was damaged . I contacted Trade Depot straight away they send a return slip , assured that they will fast track the new sink snd that was it .2 weeks later, many phone calls , reassurance to look into it straight away, keeping us in email conversation. Absolutely nothing happening. It is nearly 2 weeks before Xmas , I have no sink in my kitchen and family coming to visit .
Customers service it a joke . I will not order again snd will not recommend to anyone but will share my experience I have with that hopeless company

"Yes their products are good and…"

Yes their products are good and reasonably priced but to me the delivery times are a joke so if you're wanting something quickly like a fridge, washing machine etc then don't order from these people, I won't be again. This day and age it's absolutely ridiculous to wait so long.
Another thing is you don't find out how long you have to wait until you've already ordered which is a have.
Don't try ringing them either, they don't answer, hopeless

"Excellent product and Service."

Excellent customer service and delivery was pretty quick too.

"Disorganized stock"

Purchased a pool heat pump after enquiring if it was available from the Hamilton store. Agent checked and it would be waiting for me to collect. Drove over from TGA and after an hour of waiting turns out it wasn’t in stock. Disappointing part was there was one in Chch but they wouldn’t put it on a courier as they only use their own trucks. You would think after the muck around they could at least use a normal courier to send the stock.