"Paid but haven't received."

Ordered a roll of electrical cable over 3 weeks ago.
No sign of it yet.
I could deal with that but every time I ring, I get another excuse about where it is or when it will be dispatched.
Call center staff are rude and often hang up on me when I call them out on repeating the same story that I was told the day before.
I cannot get a straight answer from them and they are clearly lying to me as I have been told the item is in a different city. the item has been picked up today, the item will be picked up today, the item ill be picked up tomorrow.
I only get an update when I call. I have received no tracking info, despite numerous promises.
12 months ago, they took my money for a flooring order and when I rang, 3 weeks later, to see where it was, they advised it was on backorder.
Personally, I will never deal with them again.

"Their dishonesty knows no limits"

I ordered a range of items for my bathroom three weeks ago. They still haven't dispatched everything and only advise of delays if I call them. I was prepared to do a 4.5 hour round trip to collect the last items but agent on the phone wouldn't confirm in writing that remaining things were available, only that they 'coordinated with our Hamilton team regarding your pick up request'. I called again only to hear from another agent that at least one item was actually out of stock, despite the website showing them all available to click and collect. I've spoken to four different people, not one has followed through or told the truth. I've no idea if my items will ever arrive.

"Salesman"

Hi
Parmveer was helpful and knowledgeable

"Great shopping "

Great selection

"Easy system and speedy service"

Easy system and speedy service

"Don't expect any support for damaged items"

Quality seems OK for the price but don't expect any support if the order is damaged. Ordered $3k worth of bits to do bathroom, only issue I had in the order was a scratched vanity handle which would of been easy for them to make right and replace, but they didn't want to know about it.... calling it user damage for a item straight out of the box. Pleased there wasn't any bigger issues.

"I ordered an Airfryer online best service"

I ordered an Airfryer online. Such an easy process. Quick confirmation, Quick confirmation of courier with tracking. Delivered within a few days. Super easy from start to finish.

"Very happy with service and fridge"

Very happy with service especially given I live outside of ChCh. Fridge arrived in perfect condition and was notified on the day that it would be delivered which was helpful.

"Paid them 13 November.....arfter…"

Paid them 13 November.....arfter contacting them twice .... finally got email 2nd December saying out for delivery .
Bad communication, incorrectly stated info , no genuine response from them

"Teach your agents manners."

Teach your agents manners.
I bought a fridge on the 13/10/2024 and they said it would be delivered end of Nov. In the meantime, I bought a bar fridge, basin, washing machine, tap and a dishwasher, that all was delivered with notifications. In November, I queried my Fridge delivery and that changed again to first week in December 2024. Then I called Customer services on 3 Dec 2024 to find out exactly when in December and asked if I could be informed on when I will receive it, so that I could make arrangements for someone to be home. She said that it is still on "back order" with no specific date, but you will get it next week and then she put the phone down on me, while I was talking to her.