"Called first to see if product was…"

Called first to see if product was available. Very helpful staff

"Prompt delivery was awsum"

Prompt delivery was awsum
Product was perfectly packaged and just as ordered online
Very happy

"Fast delivery, nicely packed."

Super fast delivery and nicely packed. Will definitely buy more from Trade Depot.

"Amazing"

Amazing! Ordered Tuesday arrived Saturday from Auckland to whangarei. Unbelievably good service and great fridge thanks heaps!

"I ordered a fridge freezer for delivery…"

I ordered a fridge freezer for delivery and was set to be delivered on Saturday 23rd November, I received a text stating it was 18 minutes away, it didn’t arrive as there was a major car accident blocking the entrance to the township so the driver turned around. It’s now 2nd December and I have called constantly to only have useless customer service, no idea what is going on, no communication skills, telling me different things each time, only to get a similar reply… we’ll send a order number and someone will be in touch with you! NOT GOOD ENOUGH, I have been the only one making contact to no good answer and still NO FRIDGE BEEN DELIVERED!!!
I have been waiting since the 23rd November !!! No answer no communication no NOTHING!!!
Honestly does it take that long to get in touch with a customer??? Does it take an extra 2 weeks to deliver the goods??? Where is my fridge freezer???

Edited update.
The communication was still horrible and the whole experience was terrible!!!!
I have been in touch with the commerce commission and also requested a full refund. I also had to go through Afterpay to get a response from trade depot as they were not communicating with me. Thanks to Afterpay my money has been refunded.

"Purchased a freezer got confirmation of…"

Purchased a freezer got confirmation of delivery day arrived no freezer next day contacted trade depot, was told freezer had been returned to there depot as it was damaged, i asked for a refund was told would take 24hrs. I rung them after 24hrs thats when everything turned nasty. Was yelled at spoken over hung up on twice an there is no person to complain to. Would never recommend this company to buy from absolutley rude disgusting behaviour..

"Easy & Quick Process"

Have had x2 claims with Trade Depot now, both have been such an easy process. Samantha from the claims department has been amazing, fast communication and quick to get things sorted. Thank you Team!

"WORST CUSTOMER SERVICE!!"

WORST CUSTOMER SERVICE!!
Brought a product online, it said it was in stock with 2-4 day delivery time frame..its now been 3 weeks and every message Ive sent to follow it up I have not had 1 reply!!!!
Where is the item I paid for!!!!

"Appalling customer service "

Ordered a washtub unit July 14th they said it would be available in 2 weeks lies after lies broken promises more lies and bullshit now end of November I have had a refund. Don’t order from this company they are the worst company I have ever dealt with 🤬🤬🤬🤬🤬🤬

"delivery service to Whitianga simply…"

delivery service to Whitianga simply outstanding