"They were helpful"

They were helpful, honest and honoured their warranty

"Ordered a whole bathroom tap ware set"

Ordered a whole bathroom tap ware set, all were in stock on the website.
Majority of items showed up in about 2 weeks, however the shower mixer never did, and no contact was made.
After another week I attempted to call them got told it was on back order and not available for several weeks. However I found out there was stock at the CHCH store. I asked for it to come from there. They said fine, we will update the shipping in a day. Nothing, I rang back 2 days later, talked to ‘Mike’ he said it was being sent that day. Nothing updated. Rang back twice a day every day, until someone told me that it was completely out of stock. They offered to replace the mixer with a different colour and type, they didn’t get that it was a set.
After another week of me calling I finally got the same brand different colour. This was just so my plumbers could get back to work.
I also got a tile tray, they have yet to supply manufacturers installation instructions, but are adamant that it will void the warranty if not installed correctly.
They have terrible customer service, they only care about the sale, communication is near non-existent, unless you do it yourself.

They do not know the products they sell and are not interested in supporting you.

However, you might get lucky and have no problems.

"The replies and follow up was very good…"

The replies and follow up was very good . the goods have arrived i good condition.

"Fast and easy"

Fast and easy. Items as advertised. Thank you

"Frustrating & disappointing!!"

Frustrating & disappointing!!
Delivered wrong & didn’t respond professionally nor honoured their statement of putting it right.

"Trade Depot was so quick and easy to…"

Trade Depot was so quick and easy to deal with

"After service is incredibly poor…"

There after service is incredibly poor and very frustrating. It seems once they get the sale they no longer want anything to do with you. My dishwasher pipe broke and when I rang local plumbers and electricians, I was advised they could not do anything as they find it almost impossible to get parts from Trade Depot, so suggested go directly through them. Rang them couldn't get through, did a chat box online, found incredibly frustrating, then sent emails. It has been 3 weeks and no responses to my ongoing emails. Escalated to Manager 2 days ago and still no contact. I WOULD NOT RECOMMEND TO ANYONE TO PURCHASE THROUGH TRADE DEPOT DUE TO LACK OF AND VERY POOR AFTER SERVICE.

"Months ago posted a review on cloth…"

Months ago posted a review on cloth dryer. Then they contacted but haven’t refund me yet. They said they would take the machine and then would refund. Its been a month, no one is picking up the machine. Also, they come/ deliver without any appointment. Most of the time when no one at home! I wonder how this scam doing business in NZ?

"Very slow & frustrating warranty service"

I have had my new (as of October 2021) Heat Pump Dryer not working for 3 months so far this year, not to mention all the other times where I had issues where it would not be usable for at least day.
The current problem (2 months & counting) has seen it sent to their depot (which in itself took 3 weeks) in Christchurch where it currently has been for 3 weeks.
Every time they say they will do something or advise me what is going on, it almost never happens without me following up & even then I have been regularly fobbed off or ghosted.
Although I have also bought a Washing Machine and Upright Freezer from them (which so far have been trouble free) I would definitely NOT recommend any one buy anything from them in case anything goes wrong.

"Order turned chaotic"

The initial order was well handled and supplied with great communication of the status of the order and delivery.

The subsequent part supplies of the order have been somewhat chaotic. We were oversupplied with 1 item of the order, not supplied with the other item of the order and supplied with items not ordered. This required a call to resolve the problems.