"Jordan is our Customer success manager"

Jordan is our Customer success manager. Great customer service and takes a real interest in our business and helps you generate new leads. We've already started seeing returns on the investment made. Will definitely recommend Lead and especially Jordan again.

"Lead Forensics helps proactively"

Lead Forensics proactively try to help your business succeed. Our customer success manager Lewis Richardson is great at doing this.

"Lead Forensics is a great system for closing the circle on content marketing campaigns, and for business development."

Lead Forensics is a great system for capturing leads through your website. And that's the point - it's a system. All other solutions I've seen provide part of the picture. But Lead Forensics brings together information about visitors to the site with what they do on the site, and then allows you to allocate that information to a sales team member and track what they do with it through a simple (but effective) integrated CRM system. AND you get very proactive and efficient support (thank you Michaela) who go out of their way to ensure you get the best out of the system.

"Great account management, shame about the Sales Team."

As per a number of comments on here the sales tactics used by Lead Forensics are extreme and aggressive. However if you dig deeper into the product, the data is extremely good and the value from the product is right up there. Our account Manager Laura Hammacott has been a massive help in guiding us through the way the system works best for us. We don't follow a typical path with this data so have tweaked what we need and it is now a main part of our working. Laura has been quick to share knowledge and has always been available when we've needed her. She has gone some way to undoing the reputation that the sales people have built.

"Amazing coaching from Lewis at Lead…"

Amazing coaching from Lewis at Lead Forensics
He has helped me "LEARN" to use the fantastic tool that is Lead Forensics and that learning process is ongoing but once its mastered it will guide you from conception of a visit to the website to closing orders at your own pace too!

"Jordan King"

Jordan King, our success manager at Lead Forensics has given great support setting up our account and suggestions to get the best out of the software. I look forward to seeing the results coming through now we are all set up and ready to go. Overall great customer service.

"Lead Forensics are a vital part of our…"

Lead Forensics are a vital part of our business

Sophie Warren has recently become our account manager at Lead Forensics, Sophie has given MISL a huge amount support and suggestions as part of our annual review. The software is capable of so much more than we were using it for, all suggested to us by Sophie through 2 conference calls. We honestly couldn't be without Lead Forensics and Sophie's support.
Keep up the good work all.

"MASSIVE FAIL."

MASSIVE FAIL.
We had a multiple contracts with you before across several of our business units.. But sadly your salesman lied when calling us saying "yeah, but we didn't make any money from those contacts, so discounts on future packages isn't possible."

If you didn't make any money from year long contracts with us before, why on earth would you ever contact us again?
Suggest you rethink your retention strategy and perhaps put said salesman on tea duty instead of the phones.
Since discussing this with others it seems Lead Forensics aren't particularly well thought of in the industry generally. Avoid at all costs.

"Worst company for this!"

Worst customer service, you won't even get to use the service because you'll wish you hadn't signed up for the 100s of phonecalls you get prior. Aggressive sales people's with 0 people skills. Will harras and pester you, do not listen or care to understand. Avoid!

Update:
I can assure you this is a genuine review purely based from my experience and what I've heard from the man mentioned in the email you referenced. I really do not care to take anymore time to call you to have a similar experience. Its also odd how many others have had much the same response to your staffs behaviour and aggressive sales. I would suggest you have a staff meeting to reflect on where you are going wrong.

"very aggressive sales staff"

very aggressive sales staff, pushy in many ways and forces you to take calls even though you request not to.