Lead Forensics

Electronics & Technology
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788 reviews
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Customer Reviews about

Lead Forensics

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Dominic Reed

1.00/5.00

"Keep Cold Calling"

We've had numerous unsolicited calls from many different staff members at this company (this is in spite of us telling them that we do not want to be contacted).

The level of cold calling is off the charts and is certainly not appreciated.

05/07/2019

Harriet Roffey

5.00/5.00

"As a business we have used Lead…"

As a business we have used Lead Forensics for over 4 years now and I cannot recommend the software, and the service they provide, highly enough.

My Customer Success Manager, Nicki Young goes above and beyond when it comes to getting the most valuable and actionable insights through our customer tracking.

With the on-going support of Nicki we have seen an increase in commercial return and I always look forward to our scheduled calls to see what suggestions she has next.

03/07/2019

John

1.00/5.00

"Disgusting Company Do Not Use"

Whatever you do - DO NOT sign up to Lead Forensics. We used this for around 5 months and then got absolutely no business from it what so ever. We then asked to get out of the 'contract' which was supposedly for 12 months. We were told that we are in contract until November - another 11 months as they gave us 3 months free. So £400 per month for 11 months = £4,400 when we told them repeatedly that the reverse IP tracking is not working for us.

When you want to cancel they get their 'cancellations' team to try and persuade you that the last 5 months were just an anomaly and that the system really does work - LIES. Just like when you try to cancel car insurance you get through to that annoying department to try to tell a business owner that this software will work, when i have 5 months and £2,000 spent previously that it is not suitable for us and we want out. If they would have cancelled the contract then, this review would not have happened.

What you get from Lead Forensics is reverse IP tracking showing some of the big companies in the UK and Worldwide. OK that's great, but try and get through to the decision makers! You can't.

Moreover the issues of it not working for us, the massive issue is that we repeatedly told them that we want OUT of the 'contract' as we had spent £2,000 on their service with absolutely NO return on investment.

Whatever you do, do NOT sign up to these crooks. If it doesn't work, you are stuck with it. We now have had court letters as i refused to pay and now we are going down the legal route.

Again, my advice is do not use them. There are many other reverse IP tracking companies out there who offer NO contracts, of which i wish i had done my research.

You have been warned.

02/07/2019

Rob Playford

5.00/5.00

"Lead Forensics - Great Insights"

Been using LF for about 6-8 months now, great tool and great insights. Over the last 2 months we have started refining how we use it and thanks to our awesome CSM (Nicki Young) we are seeing even more benefit.

02/07/2019

Melis Osman

5.00/5.00

"Melis Osman review of LF"

I've been using Leads Forensics for nearly two years now and have been impressed with the insights.
Beth has been a brilliant account manager and has ensured I understand the true benefits of LF. She has gone out of her way to help me. Thank you!

28/06/2019

Stuart McKee

4.00/5.00

"Great customer service"

Dan Hanson talked me through some options and came up with a great solution

27/06/2019

Harry Gallagher

5.00/5.00

"Since I started my current position…"

Since I started my current position generating new business I have been nothing but impressed with the service and effectiveness of Lead Forensics. My account manager Luke Shaw always goes above and beyond to check in with both me and my colleague every so often to see how things are ticking away. Nothing seems to be too much trouble for Luke, always here to offer advise on how to use Lead Forensics and addresses any issues which I may have.

26/06/2019

HH

5.00/5.00

"All positive"

We've used Lead Forensics as a small business for a few months now and have found it beneficial when looking at conversion and tracking customer journey/user experience. Sophie Warren has been on hand for anything and everything we've thrown at her and works tirelessly to make sure we get the most from the tool (and have a smile on our face!).

26/06/2019

Michael Pomeroy

5.00/5.00

"A good reliable service guaranteed to boost your sales"

I've been working with Andy Rowe to improve our website. Not a typical use of Lead Forensics, but one that has been useful. Andy has been incredibly supportive all the way through, always on the lookout for the benefit of our organisation and not theirs. A good reliable service that is guaranteed to boost your sales. Really appreciative of the work he has put in, and impressed by the system, in particular the Online Academy, which definitely gave me a boost into the B2B world.

26/06/2019

Iola Hopkinson

5.00/5.00

"LeadForensics is a very beneficial way…"

LeadForensics is a very beneficial way for us to measure ROI of our marketing outreach. Having the data about our website traffic really motivates and helps to guide the strategy of the sales & marketing team. FeedStock's account manager Nicki Young is very helpful and diligent, making sure that all users are aware of the full range of services and helping us get our money's worth. Many thanks for everything Nicki.

25/06/2019
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