"lawnmower problem solved"

We ordered a lawnmower which proved very unsatisfactory for reasons already explained. Your after sales team have reacted promptly and with courtesy and offered a solution which we find acceptable.
Following conversations with Benazeer ,who was very , helpful , we were given reassurances which has given us the confidence to purchase a replacement direct with yourselves

A good example of excellent customer service

"Helpful and efficient service from Sanjana"

Sanjana was helpful and dealt with my query efficiently. My replacement part arrived quickly.

"Warranty Registration."

I recently purchased two items, an HYM430SPE mower and a battery powered strimmer. The orders were acknowledged with order numbers, but nothing else that indicated an invoice. You require an invoice as proof of purchase in the event of any warranty issues. I therefore contacted Genpower to get clarity. Banazeer Dawood replied stating that the order number was sufficient, and also sent a pdf invoice for each item, thereby bringing resolution to this request, 193330

I thank Banazeer for the prompt advice and service. The help has been much appreciated.

David

"Top quality product"

Top quality product

"The HYTS1800E 250m a heap of rubbish! Good Customer Service though."

Edit 14 July. Following my email, Genpower did get in touch. They arranged for the saw to be picked up and a full refund. So whilst I still think the saw is not so good, I am impressed with the customer service.

The HYTS1800E 250mm I purchased is simply appalling!
The plastic frame and the thin tin plate table flex just by looking at them. The rip fence is about 5mm out of true across the table and the mitre fence is so loose in the track that cutting a mitre with perhaps 20Degree accuracy would be a miracle.
Ideally, I want to be rid of this heap of dysfunctional rubbish so I guess I'll ebay it.
Interestingly, after purchase, I received emails asking me not to post negative reviews before speaking with the "Reviews Manager". I emailed said contact but haven't received anything back so I guess they don't really care about customer satisfaction.
All in all, a poor experience that I would urge others to avoid.

"Ordered through B & Q,smooth…"

Ordered through B & Q,smooth service,Good Communication and Delivered on time.

"Scam Company"

Scam company! Do not use!!

Collected my £400 Hyundai Lawnmower and now won't let me have it back. The drive broke after a couple of uses.

Hyundai customer service should not have this shody customer service company looking after they Aftersales. Gen Power Ltd - what a joke company! Should be ashamed of your dishonesty.

"Hyundai Lawn Mower Electric start Self Propel…"

Arrived on time easy to assemble instructions very helpful when needed copy of invoice. Good value for money.

"Very good customer service"

I had an issue with a faulty part, my enquiry was dealt with promptly, my concerns were fully addressed and the matter was resolved to my satisfaction in a very professional manner.

"Would like to thank Jade for all her…"

Would like to thank Jade for all her help with our recent order. Purchasing item was efficient and easy, unfortunately DPD delivery was a poor experience however, Jade provided a great service by resolving the issue and keeping us informed. Jade gets 5 stars *****