"This is the second time I have ordered…"

This is the second time I have ordered from SPAN.COM and they kept me informed the whole way until the items were delivered on their progress. I am very happy with the parts and NAS I have ordered from them and would highly recommend them. I certainly will be using them again when I want upgrades etc.

"Absolute scammers."

Absolute scammers.

Before sale there reps will be all over you.

After purcahsing there recommended product and when you will lose the data from there faulty products they will pass the blame on to you and say we are not the recovery company.

The fact is that my products are still under warranty take you faulty products or refund.

Muhammad

"Great Service"

Thanks for setting up my NAS so that it was ready to go as soon as I got it. Thanks to Robbie for all the helpful YouTube videos which helped me decide which NAS to buy.

"Outstanding Service!"

Great service - with care. Communication about my order and my options when availability was restricted was timely, thoughtful and very helpful. A great company to do business with!

"To Germany"

Expeditious delivery. Safe packed up. All devices with complete equipment and functioning. Thanks!

"Every changing delivery dates, still no goods"

I placed an order back on the 8th of January, at this point I knew the order was due to be in stock / delivered around the 19th of January.

I was updated via email twice advising a change in the delivery date which I can understand. My last update advised my order was due in on the 22nd, the 22nd has been and gone, unfortunately you failed to provide me with an update. I had to email on the 25th to ask for an update on my order.

My update was pretty disappointing. I was advised my items were still not in stock, but would be tomorrow the 26th. This seemed positive. They even asked if I wanted them to build my custom NAS.

I politely said no as I just wanted for my order to be dispatched ASAP, I questioned how quickly this would be happen.

We are now on the 26th at 23.26 no confirmation of my delivery being received, no confirmation of my order being sent. No response to my last email at all. Very poor, very disappointed.

I haven’t used to your company before, and going forward unless things are corrected quickly I won’t be using you moving forward. I would be happy to provide your staff some training on customer service, having over 24 years of proving a high level of service and a returning client base of over 10,000 I feel I am well suited to help you.

In every walk of life clear communication is key, even if it isn’t good news it how you deliver it. This is what separates you and makes you stand out. People only want the truth and to be kept updated. if you can’t get the basics of talking people or communicating with your clients you shouldn't really be in business. This may seem harsh. In my line of work i don’t over promise then under deliver.

I look forward to discussing this with you in more detail.

"Good prices and pre sales support."

Good prices and pre sales support.
Let down by a later than originally suggested delivery (2 days) and the fact the pre-built installation was configured with only SHR rather than SHR-2 as requested.

"Item quickly delivered, this time on a Saturday"

Item quickly delivered on a Saturday, was not expecting that but great! Item as ordered and worked fine.
I have always had a good experience with Span, knowledgeable and trustworthy.

"Span are a great supplier"

I’ve used Span a number of times now having been led there by Nas Compares YouTube channel. The thing with data is that it must be reliable, so you want to buy components from a trustworthy source. I personally won’t take the risk buying from a potentially slightly cheaper source and have that nagging doubt hanging around. I trust the guys at Span, I’ve consulted them on a few projects when looking for advice and I’ve never had the hard sell. It’s been honest answers. Highly recommended.

"Excellent...!"

Excellent prices, highly communicative service through to a quick delivery. I especially like Robbies YouTube videos that explains all the latest technology and answers questions to allow us mere users to make informed decisions. Why shop anywhere else.