"Customer service is absolutely horrible"

Customer service is absolutely horrible. In trying to resolve my issue, the first agent continually talked over me instead of listening and then promised to look into the matter and call me back - Never has called (Lied to me), the second person listened and promised to pull information and return my call - Never has called (Lied to me). After ordering my service the equipment that was sent was wrong and they are refusing to correct the matter without extra charges. I have equipment that I do not need or want. This company is inflexible and does not work toward satisfying the customer. I would not recommend this company to anyone.

"Davis was very kind and understandable"

Davis was very kind and understandable. He made it easy real easy for me to complete my task thank you.

"Davis helped me with my issue and was…"

Davis helped me with my issue and was very professional.

Thank you!

"Great customer service very helpful"

Great customer service very helpful

"Good service"

Good service

"The doorbell Camera is a JOKE."

The doorbell Camera is a JOKE.
They did away with their 2GIG SYSTEM and have their own junky system now. The other system was much better.
They have their own app now and its non usable. It is still in a BETA mode. It gives you NO motion activity on your doorbell like the 2 GIG SYSTEM did.
You dont know when someone is at your door because it doesnt alert you!
And they hype their doorbell camera up on the sales call. They claim you can move your phone around and it will give you a larger viewing area. (LIE) They say its a 5 G system, thats a lie. This is my second go round with Alder and I wish I had NEVER SIGNED with them again.
DO NOT BELIEVE WHAT ALDER TELLS YOU.
I wish there was a class action lawsuit just to get me out of their contract. And I will continue to alert future customers about the failures of Alder.

"I really wanted to give 0 stars"

I really wanted to give 0 stars. I received my systems in July never got it to work, was told I needed a new transformer and would receive one in 7 days. I called Alder for 8 weeks and never received the transformer. I finally sent system back. I would call and got the worst customer service ever. I would ask for a manager and would be put on hold for 15 minutes or longer and then hung up on. I sent an email and never got a response. I was billed 39.99 twice for a system that never worked.

"Good job"

It was quick and to the point. Everything sounded effective. I probably needed a little more info but overall good job. Can't wait to get it running!

"Rep was very pushy"

Rep was very pushy, talked over me and hung up on me.

"Very friendly and helpful!"

Very friendly and helpful!