"STAY FAR, FAR AWAY FROM THIS COMPANY"

UPDATE: I finally got a copy of my contract by email - turns out the "account manager" lied (shocking, I know) - she told me we had signed the contract last August 2021 (which neither my hubby nor I remembered at all). Surprise! We signed it in August 2017!!!! So, looks like we're within strike of our cancellation period. Now, I've requested a cancellation form, which they refuse to email to me ("you'll receive it in 5 - 7 days" - I intend to call them everyday until I receive it) which has to be filled out and either mailed or faxed (I intend to do BOTH) - PLUS we have to notify them by telephone as well.
The "manager" I spoke with refused to give me her real or full name ("Just Marry - M-A-R-R-Y"; when she asked for MY full name I said, "____, just ____"). I'm pretty sure this is an overseas call center. When I requested a Native English Speaker because I couldn't understand "Marry" they could not provide one.

We've been trying to get out of one of their fraudulent contracts for years - they trap you into this service with smooth talking door-to-door conmen who promise you the best service and what you're stuck with is run-of-the-mill clunky hardware that frequently spazzes out and deceptive billing practices.

Recently, we switched over to a more "DIY" service which offered a MUCH lower monthly monitoring cost and much better customer service, along smaller and more elegant equipment. When I attempted to cancel, I was told I had to speak with an "account manager" who would call me back the following Monday. No one called. So I called back and after sitting for 1/2 hour on hold, finally got through to a "manager" who informed me I couldn't cancel unless I paid 42 months in full, basically zeroing out a 5 year contract, which we had been told YEARS AGO when we first signed up that they only renewed yearly after the initial 3 years. We were also promised at that time that someone would come out every 2 years to inspect the equipment and upgrade, if needed. Never happened and when we inquired we were told they never did that.

I was informed that there was a contract renewal signed last August 2021 - WE NEVER SIGNED ANYTHING!!! I've been trying to get a copy of the "signed" contract but of course, they never send it.

WORST SECURITY COMPANY EVER!! Do an internet search and you'll see the lawsuits and fines that states' AGs have against them and what they've had to pay out for their deceptive practices. But I guess they make way more than what they've had to pay out because they continue with these practices.

They never ever contact you to let you know your contract will be expiring and renewing, never giving you the opportunity to make an informed decision with enough time to cancel. The internet is rife with complaints about how difficult and nearly impossible it is to cancel once they have you in their clutches.

"Extremely Bad Tech Support"

My control panel is not connected. After 3 calls to Tech Support starting over a week ago I was told Monday I needed a new SIM card. They would send it to me since my plan did not provide in home service tech. It's Saturday and I still don't have it.

"Deceptive sales practices"

Deceptive sales practices. Sales stated that this was a month-to-month contract, but yet four years in we decided to cancel because of absolutely hideous customer service, we found out that it was a five-year contract. We immediately stopped payment on a bank draft, and miraculously we are getting calls from the company. It has taken us almost 6 months to cancel, and even then with their “forever to get it to you” “request for cancellation, “sending it by certified mail, sending the check with the amount that they stated would be the final payoff amount, receiving the confirmation of delivery by certified mail, we’re still waiting and getting calls twice a day from overseas bill collectors.

Each time their overseas bill collectors call? I send the email to customer service with the attachments.

These people are flimflam artists of the worst order. They are thieves who should all be in jail. I pray that I meet this lying salesperson somewhere in the near future.

"Has to be the worst company ever"

Has to be the worst company ever. They tricked my mother in law into a contract. The systems do not work, they cancelled tech visits several times. Now on the phone again and they won’t even call the house to test the pendant that isn’t working. These people have no conscience, been on the phone arguing with them to call the house, instead of calling they are arguing with us about why they can’t call….could have called the house instead of arguing with us….so frustrating

"DO NOT USE ALDER"

This system is bad and I wouldn't recommend it. The system started out working fine, and then slowly devices started to fail. I had to pay for a replacement control panel, and they sent the wrong one. The updated panel had different firmware which didnt work with the glass break sensors, and I haven't received my replacements. The smoke detector has been another point of failure, and I'm on the verge of canceling (if I can).

"This is the worst company"

This is the worst company.
You can’t cancel, the system is junk.

"Alder security Review"

Alder security is a rip off. I called a month ago and requested the monthly monitoring to de disconnected. The sales rep did not tell me that I needed to sign a cancellation form. I received an invoice in the mail and the account manager would not waive it despite my request to cancel which was done two months prior. She was rude and she hanged up the line on me.

"I was never told about a 60 month…"

I was never told about a 60 month contract I would have to be in. I told the sales guy I was going to be in my apartment for 1 year, maybe 2. Customer service is bad. They send you to multiple people and you get put on hold a lot. The people you talk to always have to talk to someone else. It took me forever to just cancel. The business system is set up for manipulation.

"This alarm company has the worst…"

This alarm company has the worst customer service!! I have been waiting for 3 months for my replacement Camera!! It was approved March 9th, but has not been shipped as of today 3/22.!!
I have been pass from person to person and no one seems to know or how to help or solve my issues!! #BADALARMCOMPANY#
#BAD CUSTOMER SERVICE #

"Poor Customer Service (1 hour 45 minute on hold) No one answered."

My alarm system was destroyed in a house fire. I tried to cancel my service, but was told I could not cancel until I paid the contract off. No consideration for the fact that this was due to a lighting strike. On 3/15/2022, I was calling to try and get some resolution to the issue, I was placed on hold for one hour and forty five minutes, after being transferred 3 times to 3 different representatives. After being on hold for one hour and forty five minutes, I finally got frustrated and just hung up. I have been paying for this service for over two years, although no service/monitoring was rendered. This type of customer service is unacceptable. It would be nice if someone in your management chain would reach out to help resolve this issue.

PS: A Very Unsatisfied Customer...