"Alder is a sham company..."

Alder is a sham company.... My parents are elderly and Alder refuses to fix their system.... They keep charging them for service they cant use and wont fix or return messages...

"For at least 6 mo my system has gone…"

For at least 6 mo my system has gone off at least once or twice a week for no reason at all. I would call the comany and they kept telling me that they would send a service tech to check it out. Suprise no one came - no one called.

"The customer service sucks!!"

The customer service sucks!!! They tell you your out door cameras are life time warranty I have had two cameras leak and fill up with water!! The girl lied to me and said they “should” be sending new one it’s been three weeks still no new cameras!! Now I have to call and wait on hold for literally an hour before I can talk to a human that I can’t even understand what they are saying! CRAP!

"The worst customer service"

On 9/15/22 my back door was opened and 1 minute later the alarm activated. I was across the country and pulled up my camera system to make sure kids had turned lights off and heard my alarm sounding. It had been going off for over 4 minutes. I disarmed it from my app and checked cameras. I was not contacted nor was law enforcement. I have made 3 phone calls totaling nearly 2 hours with customer service and tech support. I have been told it's a faulty door sensor, faulty control panel, poor internet connection, and my kids' error in setting the alarm. I never complained about the equipment, my only question to them was why my alarm went off for over 4 minutes and no one was notified. They stated it has to sound for 5-10 minutes before anyone is called. Seriously?!? My alarm was activated in the past due and I know for fact that I was called within 2 minutes and law enforcement was called immediately after when I was unable to be reached. Do they realize the amount of damage/harm an intruder can do in 5-10 minutes? This is completely unacceptable. They offered little apology and no resolution to this problem. I used to feel safer with an alarm system but Alder and their lack of concern and blame game has definitely changed my mind.

"Zero stars!!!"

Zero stars!!!! RUN before you consider these thieves and liars. Save yourself time and much frustration and aggravation.
These people should be put out of business.
After waiting 4 months, numerous calls, texts etc. I waited over 2 months for someone to come out and replace faulty equipment.
After text lies and phone lies and being transferred to other Countries they still did not come. At 8 pm they finally had the guts to tell me they weren’t coming.
I jerked the #### out of the wall, cut the wires and them to come pick their junk up out of the road.
Alder, you suck!!!!
Zero stars.
Peggy Kendrick/Lisa Abercrombie

"In the summer of 2020 Alexis Bento…"

In the summer of 2020 Alexis Bento knocked on my door. She was an Alder sales resentative. She asked me if I wanted to take advantage of the promotional offer that Alder was undergoing and get a security system. At the time I was a single mom with two teen girls and a special needs brother, & on tight budget but she reminded me that you couldn't put a price tag on security, that it was an investment in my family. She said the price was only going to be $25 a month and although it was a 2-year contract if I had to cancel I could. I let her sign me up but the following month when I received my statement from Alder I noticed it was $50 instead of the $25 price I was given. I called and complained about it and they told me that there was nothing that they could do. I was upset by this point and felt taken advantage of but I was in a contact for 2 years and was told I'd have to pay a hefty sum to get out. I didn't have the money at the time. The one time that my home was broken into & neededAlder security they were offline so I asked if they could send someone out to fix my camera they said it would cost me a$50. I knew I would no longer be using them so I just let that go but was ready for my contract to be up. I called today because it has been over 2 years and they told me that I was in a contract for 60 months. I was bewildered to find this out I did not sign anything to be in a contract and when I asked to speak to someone they connected me to two other Representatives before letting me speak to an agent who said that after reviewing the recorded line in July of 2020 of a survey that they taken that during the survey they had mentioned that & that I should of knew it was a 60-month contract. I don't want Alder or agreeing to that and if they called me I was most likely in the middle of something but I never agreed or signed anything. I had neighbors who were there when I was told it was a 2 year contract. They are a scam and continue to fraud the vunerable. This company deserves no stars.

"I was really impressed by the…"

I was really impressed by the professionalism and courtesy shown to me by the owner/installers...I was shown everything I needed to knw about my system, I was given several numbers to call in case I need help...so I will b referring u guys to all my friends/family....thnk u so much!❤

"I had the best experience"

I had the best experience

"CBCW"

The salesman and technicians were awesome.They made me feel comfortable and safe. They explained everything about the company and how the system works. Great teamwork. Thanks so much.

"I did not choose you my mother of 84…"

I did not choose you my mother of 84 was coerced into it. When she realized what she done, she called me and wanted to cancel, now it appears your company want to give her the run around. Poor customer service 😢