"This company will rip you off"

This company will rip you off! They quoted me $40/month and the charge almost $25 more and only sent half of the equipment! Now, they won’t cancel service!

"Old style con artists"

Alder is like the con artists of last century. Deceptive pricing and hidden fees. They auto renew your contract unless you write to then 15 days before the contract cancels. That's right. It's 2023 and you need to WRITE the company. Plus you are locked into a 3 to 5 year contract. Stay away from these sharks.

"Problem with alder apps for cameras"

Problem with alder apps for cameras. Unable to get help to resolve.

"Alder is a scam"

Alder is a scam. Have had the system for months and it has never worked and no one at the company will correct the issue or let me send it back and cancel.

"Buyers You have been WARNED and A…"

Buyers You have been WARNED and A one-star rating is too high.
I ordered a camera, control pad, motion sensor, 2 glass breakers and 6 window sensors about five weeks ago. Ever since I received the products, I have been experiencing issues. Every time I set it; it goes offline so there is no real security. It goes on and offline at least 3 times a day. Yes, it is annoying but at least when I am home, I can reset it. However, when it goes offline while I am away from the house, I am unable to reset it. It even said one time the front door was open, and it wasn’t, which caused a panic as I rushed home to a closed door. I am unable to protect my home and my biggest assets, my children, and grandchildren.
In the past five weeks, I have called every day and spoken with several representatives who are either incompetent or have been encouraged and trained to not take ownership of the issues and not provide resolutions. The representatives have lied and provided me with a “standard” script full of BS with no resolve. Even with the history of documented issues and complaints, Alder requests that I stay in this contract and pay for products and services that I am unable to use.
As I read the reviews, it is a reoccurring theme … basically, this company is a fraud and should not be allowed to sell any products and/or services. On every negative review listed, their response is even scripted “… call, text or email the compliance department”. Yet, even with doing this, there is no action taken on their part.

"89 year old father duped into a devil's contract"

My 89 year old father signed up for this service. It did not work well and we tried to cancel, but we have to either find a sucker like my dad to take over the service or pay over $1500.00 to cancel this sham service! Do not make any deals with these crooks!

"Scam! The WORST! Avoid."

Scam! The WORST!

Customer service is horrific. Took advantage of our elderly parents. Convinced them to sign a five year contract that renews automatically for another five years years. A publicly traded company could not get away with this fraudulent scam. Impossible to cancel. This is ABSOLUTELY the worst company operating in the US

"Extremely unhappy with Alder"

If zero stars was an option I would have chosen that.

We gave in to pressure from an aggressive salesman who knocked on our door while we were still in the process of moving. It sounded like a good idea at first, but after a few weeks my wife and I decided we didn't want it, thinking we had 30 days to cancel. So I called in an cancelled and we sent our equipment back. That should have been the end of it.

This is 9 months later and they're still pulling out $50/month from our checking account. I finally got to a person that told me we had a 60 month contract, which is not the 24 months I thought we had.

So if they can keep you in their system for more than 3 days, the fine print in their contract says they can legally keep charging you for 5 years, even if you sent the equipment back on day 4.

I had to talk to several people from Alder in the process of cancelling, and they offered to change our monthly rate from $50/month to $10/month and even offered to add a camera trying to get me to change my mind. I had to keep telling them we do not want the service and finally they cancelled my account... but not really. They don't tell you that in the background they're still charging you for services that are not being delivered nor are they wanted.

Alder has made me even more skeptical of "security" companies. Stay away from them.

"SCAM!"

SCAM!! DONT FALL FOR IT!!! ALARAMS GO OFF ALL THE TIME IN THE MIDDLE OF THE NIGHT AND YOUR BOUND IN A HIDDEN 5 YEAR CONTRACT THAT WAS SAID TO BE A 2 YEAR CONTRACT.

"If I could give this company 0 stars I would."

If I could give this company 0 stars I absolutely would. I discourage anyone and everyone to use literally any other security company. My boyfriend and I started this service about 10 months ago. The first mother board we received didn’t work at all and we were told there was nothing they could do about it so we had to wait for a new one. It took a month for the second mother board to arrive. Once we finally got everything set up, it worked for all of 3-4 months before our door sensor went faulty. The sensor triggered the alarm system in the middle of the night. My boyfriend and I woke up terrified thinking someone broke in. Alder called us and the person on the other end was rude despite the fact that this might’ve been an emergency situation. Come to find out, the door never had been touched and the sensor was just faulty. We immediately called Alder asking for new sensors and they insisted that we had to pay for new sensors even though this is THEIR screw up. That was almost FOUR months ago and we’ve been charged for a service we cannot use since then. We still haven’t received these sensors. We just tried to call to sort this out and the woman we spoke with on the phone, Rose, insisted that all they can do is credit us $12 for the door sensors but they would not credit us for the months of service we paid for but weren’t able to use. She claimed that they’re waiting for a tracking number for the sensors, HOW do they not have the tracking number if it’s been 4 months ?!!! She stated the only thing we could do is buy out a 5 year contract or basically deal with it and keep paying. This company is a SCAM! We’ve been lying for it for 10 months with only 3-4 of those being secured in our home. What these people are doing is disgusting and wrong.