"Very efficient and personable…"

Very efficient and personable experience with my rundundancy settlement agreement. Everyone who I spoke to was lovely, very professional and very responsive. My solicitor was very knowledgeable and gave a lot of good professional advice, and some useful opinions too. A very satisfactory experience.

"I had an extremely disappointing…"

I had an extremely disappointing experience with Poole Alcock Law Firm. I initially chose this firm for my C100, C1A, and prohibition steps order application, expecting transparency, professionalism, and a clear fee structure. Unfortunately, I felt misled throughout the entire process.

Before I signed on, I was assured by multiple staff members that I would be informed about any payments prior to work being carried out and that they would operate on a fixed-fee basis. However, once I joined, this was not the case. I began receiving unexpected invoices without prior notice or explanation. Initially, the staff seemed friendly, but once I started questioning these payments, their demeanor changed drastically. They became rude, dismissive, and refused to take my concerns seriously.

When I escalated the matter, I was told by a new member of staff that the investigation into my complaint would be fair and unbiased. Unfortunately, the outcome of that investigation did not address any of my concerns, leaving me feeling completely unheard. As a result, I have taken my complaint to the Legal Ombudsman and am currently awaiting their response.

Ultimately, I was charged £10,000 for services that did not meet my expectations, and I believe there are far more transparent and cost-effective firms available. The added stress of dealing with this situation, especially while trying to resolve child arrangements, has only further compounded the emotional strain I was already experiencing. Instead of focusing on my child arrangements, I have been forced to dedicate time and energy to chasing up invoices and writing complaints.

Given my experience, I cannot recommend this firm to anyone. There are definitely better options available that prioritize transparency and professionalism.

"I contacted Jamie and his team (Kellie)…"

I contacted Jamie and his team (Kellie) for advice around an employment issue after researching different employment law specialists. I was not disappointed. I was given very clear information on my options during a teams meeting and Jamie got everything signed sealed and delivered that same day. Highly recommend.

"To be honest one star would be far too…"

To be honest one star would be far too many wish I could give none. Please don't use this company. They are useless. They never put you through to who you want to speak to. You can never speak to who you want to. If you put a complaint in they blame it on you. Money grabbers. No sympathy for a person who's been abused. Caused me more stress and issues. Very unsupportive. Only in it for the money. Had 2 barristers cancel on me less than 24 hours before a court case. Shocking do not use.

"Absolutely appalling service from the…"

Absolutely appalling service from the Andover branch, our chain is currently on the verge of collapse due to poor communication and expectation setting of timeframes. Our exchange deadline was set on the 9th January and we are still told daily that Poole Alcock are not ready but should be the next day, that then continues to slip again. Our completion date is now 5 days away and likely to be missed. No empathy has been shown to anyone in the chain who are all experiencing a huge amount of stress as a result plus the significant costs incurred for wasted removal services.

"Rude"

Rude, not listening to what I have explained. Avoid.

"Highly recommend Poole Alcock "

I recently contacted Poole Alcock for assistance for my elderly father to arrange his will. Claire Ellis was fabulous, she was so understanding and respectful of my father and myself and her knowledge regarding the best way to handle things was superb. I was so impressed with the service that I transferred mine and my husband’s wills to Poole Alcock for Claire to oversee.

"Recently used Poole Alcock for the sale…"

Recently used Poole Alcock for the sale and purchase of a property - very efficient and put the other solicitors involved to shame.
Wouldn't hesitate to recommend again for any legal matters.

"I will always use these solicitors"

I will always use these solicitors! They were so helpful and friendly and guided me every step of the way when buying my house! I received updates from them daily and it was worth every penny spent! Would highly recommend :)

"Claire Ellis was amazing at sorting my Will"

Claire Ellis was amazing at sorting my will. Explained everything clearly and guided me with things I hadn't even thought about.