"Incompetent company"

I ordered a product from this company, to give as a christmas gift. I ordered this item (that was not cheap) on 23rd November. The website stated it was released in December. After not receiving any communication of dispatch, I decided to email them to ensure my order was received. It was then that they decided to tell me there was a delay in them receiving this item and they were hoping it will be received at some point in those first 2 weeks in December. I didn't think it was a problem, as these things do happen. But again, after no notification, I had to chase them again. Only for them to say they are still waiting. This time I requested they please keep me updated, as this is meant to be a gift and I needed to know if it would arrive in time. They did nothing.
I had to chase everytime, so I raised a complaint.
I wasnt able to give this product as a gift at christmas, in fact the individual got nothing apart from an apology and me having to explain it should be arriving soon
It is now 29th December, I see no hope in this product arriving this month!
I have requested a full refund now, so we will see if they are able to do that or show how truly incompetent they are.
I have gone on to order this product elsewhere, where funnily enough, it has already arrived (and was cheaper) and have given it to the individual who's gift it was, apologetically.
In future I recommend Total Cards make it very clear on their website that delays can occur, which are out of their control, but should state they will do everything in their power to ensure this does not happen.
The most frustrating thing has been the poor communication. Emails should be issued to those people whose orders are affected. Even if it is a generic email and only advises they are still waiting. Any communication is better than none. This will also likely reduce the amount of complaints they receive. Which I have investigated and looks as though they get a lot, but down play it on websites, such as this. As you can see from the top of the page, they are showing misleading information and the star rating may not be correct. I can tell you now. There are a lot more complaints with this company than they show!

"Total cards are just awesome"

Total cards are just awesome, they always deliver quickly, even at busy times like Christmas, prices are competitive, and they always package everything with that little extra care and usually throw in a tiny little bonus too.

"Prismatic Evolutions Pre-Order Cancelled"

I pre-ordered a Prismatic Evolutions Elite Trainer Box from Total Cards and received an order number and order confirmation.

Subsequently, without any further communication, Total Cards cancelled my pre-order and issued a refund notification.

According to the refund notification, I now have to wait for up to 10 days for the refund to appear in my account.

I can only assume that they are overselling or planning to sell at inflated prices after release.

Be careful who you place pre-orders with.

"These guys are really good"

These guys are really good. The prices are good, the service is amazing and they respond to all messages and emails super quickly. I now look at them over other providers who dont seem to be able to ship and cope during busy periods. I have placed several successive orders after the first one.

"pre-ordered 6 booster boxes of the new…"

pre-ordered 6 booster boxes of the new Pokémon set and still have not received the item. I got a reply 6 days ago stating they had received stock and will get it out as soon as possible. Altogether it has been 10 days since release and still not received the item. I have spent a lot of money on this and now looking to cancel the order.

"Very disappointing "

Pre-ordered 2 booster boxes of the new Pokemon set Surging Sparks. They arrived 4 days after release date but that wasn’t such a big issue for me. The issue was both boxes arrived damaged with big slits to the seal, one with a crushed corner. Not sure how/why there were slits on both but I can’t recommend this site for sealed collectors. Packaging wasn’t great - boxes were stacked on top of each other with almost no protection.

"Do not use for pre-orders"

Do not use for enticingly priced pre-orders. Not enough ordered to fulfil commitments and no estimate for delivery despite the set being released in every shop 4 days ago.

"Pre ordered the new Pokémon set"

Pre ordered the new Pokémon set for release and delivery on the 8th November. Today is the 9th with no sign of the item or any communication from total cards a with a reason or expected delivery day.

Very very frustrating considering I can't cancel the order and buy it elsewhere as I used Klana 3 pay and have already paid 2 out of 3 payments! Will not be using total cards for pre-orders in the future which is a shame as had good experiences up to this point.

*Edit
Changed to a 3* as I have now received my product. Can't give more as the least I'd expect for a pre-order is to get the item on release day!

"Great company always come here to buy…"

Great company always come here to buy my fav products all arrive on time 10/10 experience!!!!

"Careful with mixing other products with pre orders!"

I had ordered some card sleeves to go along with the new Yu-gi-oh set that was for pre order and it turns out total cards was withholding the order as the sleeves were on backorder and not in stock so my order got delayed which i only found out through their customer support which was incredibly helpful and i asked to have them replaced with other sleeves in stock so they could ship it asap which they did!

Thank you Ryan at Total Cards for sorting this out for me, I'll be back again for sure!