"Replied to an 'in stock' email and got a response!"

Replied to an 'in stock' email that wasn't in stock with some snarky comment and actually got a reply from Ryan, monitoring the inbox... Thanks Ryan, I take back my grumpy Monday morning attitude.

"MTG pre-order never arrived"

Pre-ordered a MTG product in March, for release in June, but the product never arrived. I've chased for months but never had a firm answer on whether I'd actually receive the product. I can't cancel and order from another company now as the price has almost doubled since the initial order date in March.

I can't recommend Total Cards to anyone and I won't be using them again as I've had much better service from other providers.

"Not a good service or customer experience"

I ordered some Pokémon collection boxes and when they arrived they were not as described on the web site. They wanted me to pay for the return postage, even though the product was mis-advertised. They finally agreed to pay for return postage but gave me an invalid return postage label. I am still trying to get this resolved. They make it very difficult to get hold of someone by phone and seem to hide contact details on their web site. This is not how a honest and transparent company should be doing business in my opinion and not a good customer experience. I will not be using them again.

"Customer service was excellent"

Customer service was excellent, they replied fast and were very helpful.

I was on a time limit and needed the products delivered within a day or two. I consulted their support team through the website chat widget to make sure the delivery would be on time, and it was just like they said it would.

The prices seem really good (for context, I am a foreigner coming from a country of lower income).

Based on customer service alone, I would recommend this shop.

"Pre-order cancelled leaving me out of pocket"

Made a pre-order for a new MTG product, has just been cancelled now meaning i have to re-order from another site at a much greater cost leaving me out of pocket. Dont use for pre-orders as they might not have stock and will leave you without the product and out of pocket.

"Multiple delayed orders"

Every pre-order you make with this company is always delayed and there excuse is that its the suppliers fault. Ther's only so many times you can use that excuse and when its about 3 pre-orders in a row its clearly a total cards issue. And no I don't want your crappy points system as an apology.

They have now dispatched one of my order but I have not received an email for my other order and neither an update. You also cant get through to customer service on the phone as no one is their to answer.

One of the worst companies out there in terms of customer experience but they're cheaper and you can pre-order earlier than any other website.

"Tidy!"

Good, fair pricing for their products
Great wide variety of products and very good customer service and communication.

Shopped with them for years now multiple times.

Great packaging also which is needed when buying collectible items.

Will for sure keep shopping with them.

"5 star review!"

I've placed 2 orders with Total Cards recently, and both have arrived really quickly

Prices are really good, as is the range available

Will be shopping again soon!

"Total Cards: Top-Notch Service"

Very impressed with the experince I had shopping online with them - Navigating their website is a breeze, with the sub-sections of the site listing the current and upcoming expansions makes it easy to find what you want quickly.

The items I purchase were quickly dispatched and arrived well packaged, ensuring they were in perfect condition when they arrived.

I will definitely be purchasing from then again!

"A pre-order turned back-order?"

First of all let me reassure whoever is reading this that Total Cards are not a scam, contrary to what stated in other reviews.

I've come across Total Cards while looking for Star Wars Unlimited Shadows of the Galaxy pre-orders. They have a pretty good score on this platform, and the price was not bad, so I decided to place an order with them. After I created my account I received an email with a first-time welcome discount. Only problem is that I've noticed it after I had placed the order. I asked support if it was possible to retroactively apply the discount. I received a prompt reply, but I was offered a new discount code for a future purchase (of course it makes sense as a strategy if you want the customer to come back, which is fine by me).

The date of the release comes and there are no signs of shipments from Total Cards. Meanwhile I had found another seller with a better price and decided to place an order for a box with them too. Said box was shipped the day before the release and arrived the day after. A few days after the release I messaged Total Cards support to see why I still had no shipment notifications. They once again replied pretty promptly and offered the same reason that was offered to similar reviewers on this platform: "supply issues". I ended up receiving the items I ordered a week after the release. This was not a huge problem for me, but what I have found slightly annoying is that there was no mention at check-out, nor proactive communication of these alleged "supply issues". Based on my experience, because I can find the same items at a better price and shipped timely elsewhere, it's hard to make the case for me to be a returning customer. Like I said, this business has pretty good reviews on this platform, so they must be excelling in some aspects.

My advice to Total Cards would be to sort out these "supply issues" first and foremost, and then also look at being more competitive price-wise. Should they manage to improve on these aspects I'd be more than happy to be a returning customer for future pre-orders.