"1 eternity later…"

Haven’t received my Assassins creed MTG products I ordered one of each item and it’s been nearly two weeks since release day. I have spoken to a few of the team at total cards and get told they are still awaiting stock. This is my first time ordering from total cards and maybe my last. I don’t know how they will make up for this but something needs to be done because I am soo disappointed. Something like this just isn’t acceptable

"Laughable situation for a TRADING CARD company "

It's honestly laughable that a company specifically dealing with card games has managed to over allocate stock resulting in pre-orders not arriving on time. My husband and I spent hundreds pre ordering star wars unlimited booster boxes only to find that they didn't arrive on the release date.

This was one thing but the worst part is there has been NO COMMUNICATION from the store / customer service to explain this. Everyone in our friend group who pre ordered from this site hasn't received their boxes, noone received notice via email of delays and everyone who reached out to the live chat service received the same "supply issues" response. I'm sure this particular company will appreciate how unacceptable and disappointing it is to be behind everyone else on a release day and the lack of information and transparency has been ridiculous. We were told stock was due on the Friday we should have already received our boxes, when the order did not update we had to reach out once again on Monday for an update which has now changed to stock being due "within the week". The way they're trying to blame this on suppliers when they have clearly overallocated and are now waiting for additional stock is disgusting.

Definitely won't be using this site in future for pre orders or regular orders. Completely let down in service and communication alike.

"Both orders quickly received"

Both orders quickly received, items very securely packed so they don't move around and get damaged. placed both orders within days of each other as they were the cheapest for these items

"Total cards are a great company…"

Total cards are a really great company to use when starting a collection. They have a wide variety of items to choose from with prices that are more than generous!
Personally I buy Pokémon cards and I've never had a problem with the products.
They are always packaged well and arrive quickly, I could not recommend them more! 😁

"Well packaged with lots of filling to keep items safe :)"

Well packaged with lots of filling, thick bubble wrap around the items , delivered on time. No problems for me but I see others have problems with pre-orders so be wary of that. But my experience was completely good and well. 5*.

"Pre ordered item never arrived "

Pre ordered an item and they've oversold item as they're response is that the have supply issues.
This is the third time this has happened on pre orders for me

I won't be using total cards again, and I wouldn't advise anyone else to pre order with them.

"Great card shop"

Great card shop! Will help with any queries or if you're starting a new card game, great prices even on new products. Wouldn't go anywhere else for my magic needs!

"Not recommended for pre-orders or buying products likely to sell out. "

I wouldn’t recommend this company for pre-orders or anything that is likely to sell out or an item you want that might be time sensitive. Their dispatch is slow and not guaranteed from release day and if they send you the wrong item you have to wait till they receive the item back until you can get the item you paid for. The customer service is lacking as they do not put customers first, even if they made the mistake.

I finally received my pre-ordered product 2 and half weeks after the release date. But of course by this time the product had been spoiled online.

This ruined the product I purchased as it was advertised to have a secret card that you could reveal once completing the game. It was a great concept that I was excited to experience, so I preordered the product to ensure I had it as early as possible to avoid spoilers and I had planned an evening to play it with friends, which was pointless when the item didn’t arrive in time.

The first week no items arrived or any dispatch emails, so I emailed customer service and was told they were still waiting on delivery. However, no one thought to email me to let me know there was a delay with delivery. Then I receive the parcel a few days later. So I thought all good, these things happen. But I opened the parcel to find the wrong item. (a cheaper item was in its place) I messaged the customer service, and waited the weekend for a response (as expected). Monday morning 9 am I get a response to say they will get an investigations team to look into it and get back to me. I then get a response at quarter to 5pm saying that I need to print a postage label and send it back to them. (They don’t send the postage label so I have to wait till the next day before I can even look at getting it printed.)

I am upset because I feel like they spent the day working out if I was lying to them or not. Because surely you would just say “sorry for the issues, how can we fix this for you” as a first response. Not spend a whole day (further delay) to just say I need the product we sent you back before we do anything else.

Although I had asked for a way to receive the item quicker as I had already waited a long time for the item. (I honestly thought they might say if you purchase the product we sent you by mistake, we could send you your other item out today, or just we’ll send yours out as soon as you have proof of dispatch or something). I was told there was no way other than sending it back and waiting till they receive it (because I agreed to their terms and conditions by ordering the products as stated on their website) and then my ordered product would be sent. I felt my product I had ordered was held to ransom and they cared more about themselves. I just feel like I was not a valued customer but a transaction number. Which is funny because if they had been more considerate, I would have ended up purchasing more.

Also be wary, as I don’t think the claims on their website are correct. They claim you receive free items but I did not receive any free items for spending over so much, (I had spent the best part of 100 pounds) so I think this is something they used to do but not any more. Also, Their customer service is not outstanding or unsurpassed and they don’t put the customer first. (As stated on there website) is:
“Act with uncompromising honesty and integrity in everything we do”
Provide outstanding unsurpassed service to our customers
Providing industry changing service which constantly places the customer first.
Offer excellent value for money and focus on saving the customer money.

But sadly they do not follow their own ethos, as stated on their website. It’s average at best. I just felt disappointed with the service and regretted pre-ordering from this company.

"Total Cards has the newest card sets…"

Total Cards has the newest card sets and games and all geek stuff you could want!
Great cards, friendly people & reasonable prices!

"scammers"

customer service have been ignoring me for months, disgusting behaviour from disgusting company. Will never be visiting them again. scammers.