Greener Energy Group

Utilities
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754 reviews
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Customer Reviews about

Greener Energy Group

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Stuart Sutherland

5.00/5.00

"Exemplary service"

Exemplary service - Product fitted where I wanted with minimum of fuss. Electrician on the job was great and office staff always helpful

27/06/2022

Consumer

5.00/5.00

"Hybrid air pump installation"

There was a lot more work involved in fitting the air pump than i realised, Gary and Kier grafted over the 2 days of the installation and still found time to give updates as they went. Electrician (sorry missed name) arrived day 2 and all 3 worked well together to finish the installation.
All went very smoothly up until the commissioning of the air pump which refused to operate correctly, credit to all 3 that after a bit of head scratching, a faulty part was identified and all was well.
Everything was left tidy, instruction on how to operate system was clear and all rubbish was taken away, including several bags of soul/concrete that had been dug out of my garden.
Thanks gents would happily let you carry out work in my house again.
Cheers

24/06/2022

customer

5.00/5.00

"Too soon to make a proper review"

Too soon to make a proper review. However, the company seemed reasonable, they turned up to install when they should have, to fit the air pump. All done and dusted (neatly) within 2 days.
Let's hope the savings justify the rigmarol trying to get the grant from Home Energy Scotland. Started the process in Nov 21 and almost complete ( bar the final paperwork and final drawdown from Home Energy Scotland) - 23rd June 2022!

23/06/2022

Kris Zurek

5.00/5.00

"Great company to work with"

Great company to work with, highly recommended to friends and family. I would not hesitate to use their services again.

Special thanks to Shaun, nothing is an issue for him, very professional, helpful and knowledgeable.

5 star experience!

23/06/2022

Douglas Reynolds

4.00/5.00

"Engineer turned up per the appointment…"

Engineer turned up per the appointment .
Diagnosed an electrical fault which he could not fix .
Follow up action to actually fix the fault awaited .

21/06/2022

Laura

5.00/5.00

"Great service from Martin"

We had a minor leak from a component of our air source heat pump set up. Martin arrived promptly, diagnosed and fixed the problem quickly and then took time to explain a few tips about ASHPs that the installers might not have had time to share with us, including some basic trouble shooting for common problems he comes across. Brilliant and friendly service.

20/06/2022

Joyce Reed

5.00/5.00

"Fantastic service and product"

From the initial contact, through to completion of the job Greener Energy group are friendly, informative and helpful. The technical surveyor for our solar panels was honest and open with us about what benefit the panels would give us, and the electrician on the job went the extra mile to explain exactly how to make the most of the electricity we would generate. The workmen were quick, tidy, knowledgeable and respectful. All in all a first class experience!

20/06/2022

customer

4.00/5.00

"Fine and ok"

Fine and ok the annual services

18/06/2022

Tony

5.00/5.00

"Excellent service"

Excellent service

17/06/2022

Customer

1.00/5.00

"Solar Panel and Battery storage - tried to get more money from us after agreeing the quote"

We had a survey and quote from Greener Energy for a solar panel and battery storage for our house. The quote was reasonable so we decided to go ahead and we paid our 25% deposit. After receiving our welcome letter we were told we would be contacted soon after to agree an install date. I did email a couple of time to ask about the potential date but never received a reply so I called them. The chap we spoke to said he'd check with the install team to see if any dates had been looked at. Later that day we received a call to say that we'd have to pay about an extra 12% as the scaffolding required was more than expected so we had to pay extra. I said we wouldn't pay this extra as there was never a mention of additional costs. As far as we're concerned the quote was what we had to pay and the receipt for our deposit showed the amount we were due to pay on completion and commissioning. I don't know if this is a scam to give us a quote and then try to get an extra 12% from us. We will now have to request our deposit back

16/06/2022
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